MalwareTips
Threat LensFile scan report

Is support.ico safe?

Verdict
Safe

No engine detected this long-established ICO file, and its broad prevalence plus absent threat-intelligence matches provide strong benign evidence.

None of 75 antivirus engines flagged this icon file, including 17 tier-1 engines. It has circulated widely since 2012, with 13,550 submissions from 3,707 sources, and no external threat-intelligence service matched it; however, no completed runtime or contacted-host assessment is available.

Open with normal care

Retain or use the icon when it came from the expected source. Keep endpoint protection enabled and rescan any replacement or modified copy.

Read the full analysis
Saved file evidenceAntivirus consensus
0of 75 flagged
Flagged 0No detection 75
Digital specimensupport.ico05fe749ef47d1ec862…57cb79cec5eb20
Size61.4 KB
Code signingNot applicable
SandboxPartial coverage
First seen14y ago
Evidence3 priority signals
0 of 75 antivirus engines flagged the file.

Recommended next actions

01

Before opening

Open it only when its sender or download source is one you independently trust.

02

If you already opened it

Keep normal device protection enabled and stop if the file behaves unexpectedly.

Chapter 02

Intelligence

The saved assessment, checked against the scan evidence and recorded coverage.

MT AI Engine · Verdict analysis

The reasoning behind this verdict

This section explains the evidence supporting the verdict and keeps conflicting or missing signals visible.

96%Confidence
Very high
Analyst conclusion

None of 75 antivirus engines flagged this icon file, including 17 tier-1 engines. It has circulated widely since 2012, with 13,550 submissions from 3,707 sources, and no external threat-intelligence service matched it; however, no completed runtime or contacted-host assessment is available.

Where this verdict could be wrong3 caveats
  • behaviour=null, so the file was not supported by completed runtime observation.
  • contactedHosts=null, so no complete host-reputation cross-check is available.
  • file.tags includes 'via-tor', but this contextual tag is not corroborated by engine detections or threat-intelligence hits.

These are the assessment's weak points. If you believe one applies to your file, report the verdict and we'll re-review it.

Recommended action

Retain or use the icon when it came from the expected source. Keep endpoint protection enabled and rescan any replacement or modified copy.

Scan transparency

Coverage & freshness

3 of 5 complete

Complete means the check returned a usable result. It does not mean the file is safe.

  • Antivirus

    Complete

    0 of 75 engines flagged the file.

  • Sandbox

    Partial

    Runtime data is present, but no completed sandbox environment is recorded.

  • Network

    Not run

    No contacted-host reputation check is recorded.

    No timestamp recorded

  • YARA

    Complete

    Rule evaluation completed with no recorded matches.

  • External intel

    Complete

    3 of 3 independent reference sources completed.

Chapter 03

Behavior

Plain-English impact first, then the observed runtime evidence.

Chapter 04

Detection & Forensics

Consensus, attribution, signatures, code structure, prevalence, and identity.

Chapter 05

Safety & FAQ

Complete recovery guidance and answers for the next decision.

What to do now

This file appears low risk based on the evidence available now.

  1. Recovery step 01

    Open it only when its sender or download source is one you independently trust.

  2. Recovery step 02

    A clean result reduces known risk, but it cannot guarantee that every new or targeted threat has been detected.

  3. Recovery step 03

    Keep your antivirus and Windows updates switched on so you stay protected.

Safety FAQ

Direct answers grounded in the saved verdict and evidence in this report.

6 evidence-based answers
Is support.ico safe?
Evidence-based answer
support.ico appears safe. 0 of 75 antivirus engines flagged it. Open it only when its sender or download source is one you independently trust.
What is support.ico?
Evidence-based answer
support.ico is a file, about 61 KB. Our analysis did not identify a verdict-driving threat signal. A file's name can be reused by different files, so we identify it by its cryptographic hash (below).
How many antivirus engines detected support.ico?
Evidence-based answer
None — 0 of 75 antivirus engines flagged support.ico. That's reassuring, though it is not proof that a file is safe, so we also weigh its behaviour, identity, and reputation.
What is the SHA-256 hash of support.ico?
Evidence-based answer
The SHA-256 hash of support.ico is 05fe749ef47d1ec862d6c55be78e66d1011226bf1f78409acf57cb79cec5eb20, and its MD5 is 650bee8a9ef04c41760502a1c3b89c76. This hash is the file's unique fingerprint — two files with the same SHA-256 are identical. Use it to confirm you're looking at exactly this file (not just one with the same name) when comparing against antivirus databases or a download's published checksum.
Is it safe to open support.ico?
Evidence-based answer
Based on the recorded evidence, support.ico has a low observed risk. The important caveat is source: make sure you downloaded it from the official website or a trusted store, because attackers sometimes distribute malware-laced copies under a legitimate file's name. If your own antivirus flags it, verify the source and the exact hash before overriding the warning.
How up to date is this analysis of support.ico?
Evidence-based answer
This report reflects the scan run on September 23, 2026. Because a file's hash never changes, the identity of support.ico is fixed — but antivirus coverage improves over time, so a file that looks clean today can pick up detections later (and vice-versa). If you need the latest picture, MalwareTips staff can re-run the analysis from scratch.
Chapter 06

Community

Member reviews and reports for this exact file hash.

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The raw file is processed temporarily and is not retained after processing. Its hash and report are public and permanent, so the next person who checks the same file gets an instant answer. Unknown files may be submitted to VirusTotal for analysis. If you ran this file on your computer and are worried, scan your system with an up-to-date antivirus and change critical passwords from a different device.