MalwareTips
Threat LensFile scan report

Is ScreenConnect.ClientService.exe safe?

Verdict
Suspicious

Remote-administration tool signed by ConnectWise with three tier-1 detections and offensive MITRE techniques.

14 of 75 engines flag the file, three of them tier-1, and hacktoolConfirmed is true. The signer has only two prior samples and zero clean history. Similar ConnectWise-signed files were previously rated suspicious.

Do not run it until verified

Treat as suspicious; block pending further verification or replace with an officially signed build from ConnectWise.

Read the full analysis
Saved file evidenceAntivirus consensus
14of 75 flagged
Flagged 14No detection 61
Digital specimenScreenConnect.ClientService.exe46457d98fb1c53bbcc…183aac2a5fd8ab
Size93.1 KB
Code signingSigner not verified
SandboxRuntime complete
First seen1y ago
Evidence2 priority signals
14 of 75 antivirus engines flagged the file, including DrWeb and huorong.

Recommended next actions

01

Before running

Do not run it until the source and publisher can be verified independently.

02

If you already ran it

Stop using it, scan the device, and watch for unexpected behavior or security alerts. Get a fresh copy from the developer's official site or an official app store.

Chapter 02

Intelligence

The saved assessment, checked against the scan evidence and recorded coverage.

MT AI Engine · Verdict analysis

The reasoning behind this verdict

This section explains the evidence supporting the verdict and keeps conflicting or missing signals visible.

75%Confidence
High
Analyst conclusion

14 of 75 engines flag the file, three of them tier-1, and hacktoolConfirmed is true. The signer has only two prior samples and zero clean history. Similar ConnectWise-signed files were previously rated suspicious.

Where this verdict could be wrong1 caveat
  • contactedHosts=null — host-reputation cross-check incomplete; cannot confirm malicious IPs.

These are the assessment's weak points. If you believe one applies to your file, report the verdict and we'll re-review it.

Recommended action

Treat as suspicious; block pending further verification or replace with an officially signed build from ConnectWise.

Scan transparency

Coverage & freshness

3 of 5 complete

Complete means the check returned a usable result. It does not mean the file is safe.

  • Antivirus

    Complete

    14 of 75 engines flagged the file.

  • Sandbox

    Complete

    1 isolated runtime environment contributed observations.

  • Network

    Partial

    20 runtime contacts were observed without a completed reputation cross-check.

  • YARA

    Complete

    2 signature or behavior rules matched.

  • External intel

    Partial

    Independent reference checks were attempted but are incomplete.

Chapter 03

Behavior

Plain-English impact first, then the observed runtime evidence.

Runtime flight recorder

Capture complete
  • 1isolated sandbox run
  • 13MITRE ATT&CK techniques
  • 15spawned processes
  • 20network contacts
  • 29filesystem & mutex artifacts

What this file does

Observed actions and their security significance

  • High concern: Created or modified a system service, which can keep code running.

  • High concern: Attempted to impair or bypass security controls.

  • High concern: Manipulated how the operating system loads code, which can redirect execution.

  • Moderate concern: Runs hidden system commands (script or shell).

  • Moderate concern: Communicated over a common application protocol; malware can use this for command-and-control.

  • Moderate concern: Checked the environment for virtualisation or analysis tools.

  • Moderate concern: Checks which security software you have installed.

These are observed capabilities from an isolated analysis. A technique does not prove malicious intent on its own, and the file never ran on your device.

Recorded behavior

Attack story

Runtime observations grouped by analysis stage. Arrows organize the stages; they do not claim chronology or causality.

ObservedDerived

7 recorded facts from one runtime window. Every fact remains independently traceable in Analyst mode.

Chapter 04

Detection & Forensics

Consensus, attribution, signatures, code structure, prevalence, and identity.

Chapter 05

Safety & FAQ

Complete recovery guidance and answers for the next decision.

What to do now

We couldn't fully clear this file. Treat it with caution.

  1. Recovery step 01

    Don't run it unless you're certain it came from a source you trust.

  2. Recovery step 02

    Check where you got it — an unexpected attachment or a random download link is a red flag.

  3. Recovery step 03

    If its origin cannot be confirmed, delete this file and use a fresh copy from a trusted source. Get a fresh copy from the developer's official site or an official app store.

  4. Recovery step 04

    If you're still unsure, scan it again in a day or two — detections often catch up on newer files.

Safety FAQ

Direct answers grounded in the saved verdict and evidence in this report.

9 evidence-based answers
Is ScreenConnect.ClientService.exe safe, or is it malware?
Evidence-based answer
ScreenConnect.ClientService.exe is suspicious — treat it as unsafe until you're sure. 14 of 75 antivirus engines flag it (family: remoteadmin); that detection signal contributes to the cautious verdict. Don't run it unless you fully trust where it came from. Get a fresh copy from the developer's official site or an official app store.
What is ScreenConnect.ClientService.exe?
Evidence-based answer
ScreenConnect.ClientService.exe is a Windows executable program, about 93 KB. We identify a file by its cryptographic hash rather than its name, because the same filename can be reused by completely different files — the hash below is the reliable fingerprint.
How many antivirus engines detected ScreenConnect.ClientService.exe?
Evidence-based answer
14 of 75 antivirus engines flagged ScreenConnect.ClientService.exe, 14 of them as outright malicious. The raw count alone does not establish safety or danger; we also weigh which engines flagged it and corroborating behavior, identity, reputation, and rule evidence.
I already downloaded and ran ScreenConnect.ClientService.exe — what should I do?
Evidence-based answer
Act quickly. 1) Disconnect the device from the internet to stop the malware communicating or spreading. 2) Run a full scan with reputable anti-malware software (such as Malwarebytes) and quarantine everything it finds. 3) Change your important passwords from a DIFFERENT, clean device — many threats log keystrokes or steal saved credentials. 4) If you bank or shop on this device, watch closely for fraud and alert your bank. 5) For a confirmed infection, the most reliable fix is to back up your personal files and reinstall the operating system for a clean start.
How do I remove ScreenConnect.ClientService.exe?
Evidence-based answer
To remove ScreenConnect.ClientService.exe: 1) restart into Safe Mode (Safe Mode with Networking if you need to download a tool) so the malware doesn't auto-start. 2) Run a full scan with reputable anti-malware software and let it quarantine or delete the detections. 3) Delete this file from the device, then empty the Recycle Bin or Trash. 4) Check your browser extensions, startup items, and scheduled tasks for anything unfamiliar. 5) Reboot and scan again to confirm it's gone. If detections keep coming back, a clean operating-system reinstall is the most dependable cure.
What kind of malware is ScreenConnect.ClientService.exe?
Evidence-based answer
ScreenConnect.ClientService.exe is classified as a hacktool — dual-use offensive tooling that is dangerous regardless of intent. Engines attribute it to the remoteadmin family. Knowing the family matters because it tells you the likely impact — data theft, remote control, file encryption, or unwanted ads — and guides the cleanup.
Is ScreenConnect.ClientService.exe digitally signed?
Evidence-based answer
ScreenConnect.ClientService.exe claims a signer of ConnectWise, but the signature is not verified — an unverified or broken signature can be forged, so it should not be trusted as proof of who made the file.
What is the SHA-256 hash of ScreenConnect.ClientService.exe?
Evidence-based answer
The SHA-256 hash of ScreenConnect.ClientService.exe is 46457d98fb1c53bbccb66c1015eb831355f30c8bf8e6f25cf3183aac2a5fd8ab, and its MD5 is 67aca444be6cc9110dfa9d85e630bc2b. This hash is the file's unique fingerprint — two files with the same SHA-256 are identical. Use it to confirm you're looking at exactly this file (not just one with the same name) when comparing against antivirus databases or a download's published checksum.
How up to date is this analysis of ScreenConnect.ClientService.exe?
Evidence-based answer
This report reflects the scan run on September 6, 2026. Because a file's hash never changes, the identity of ScreenConnect.ClientService.exe is fixed — but antivirus coverage improves over time, so a file that looks clean today can pick up detections later (and vice-versa). If you need the latest picture, MalwareTips staff can re-run the analysis from scratch.
Chapter 06

Community

Member reviews and reports for this exact file hash.

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The raw file is processed temporarily and is not retained after processing. Its hash and report are public and permanent, so the next person who checks the same file gets an instant answer. Unknown files may be submitted to VirusTotal for analysis. If you ran this file on your computer and are worried, scan your system with an up-to-date antivirus and change critical passwords from a different device.