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Verdict Suspicious

Analyzed , 8 days ago

Is ScreenConnect.ClientSetup.exe safe? Treat it as suspicious.

A validly signed ConnectWise ScreenConnect remote-access client installer that 11 of the 71 antivirus engines that checked it flag as remote-administration software; it can give…

Read the whole reasonShow less

Why Suspicious? 11 antivirus engines flag it; nothing else confirms it.

Limited evidence · One sign points to a problem; nothing else confirms it.

Don't run it until you know where it came from

If it came from a link, an attachment or a stranger, delete it.

What to do now4 steps

Some signs point to a problem, but nothing confirms it is harmful. Treat it with caution.

What to do

  1. Don't run it unless you're sure where it came from.

  2. Check where you got it: an unexpected attachment, a link someone sent you or a re-upload is a red flag.

  3. If you can't confirm where it came from, delete it. If you need the program, download it again from the publisher's own website.

If you already ran it

  1. Stop using it, run a full scan with your antivirus and watch for unexpected behavior or security alerts.

Not sure what to do?

Ask the MalwareTips community before you run it. If you already ran it, follow the cleanup guide.

Paste this report's link in your topic so helpers can see what was found.

Why we think so

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ScreenConnect.ClientSetup.exe: Suspicious — MalwareTips file scan

The link always shows the latest result for this exact file (its SHA-256 fingerprint).

Reads the latest antivirus results for this file's hash. Nothing is uploaded.

Antivirus results

11 of 71 flagged

  • Flagged 11
  • No detection 60
  • No result 4
FileScreenConnect.ClientSetup.exe20.8 MBSHA-256 ffb7412e6deb…ceb034
  • Code signing ConnectWise, LLC
  • Test run Not run
  • First seen 10d ago
11 of the 71 antivirus engines that checked it flag it, including Kaspersky and ESET.

Chapter 02

Why we think so

4 points against it and 2 in its favour, checked against the scan evidence.

MT AI Engine · Verdict analysis

The reasoning behind this verdict

Analyst conclusion

This installer is signed by ConnectWise, LLC, and three major engines (ESET, Kaspersky and Dr.Web) label it potentially unsafe remote-administration software rather than malware. Remote-access clients like this are widely abused by tech-support scammers and intruders to take control of a computer. Run it only if you started a support session with someone you trust.

Where this verdict could be wrong2 caveats
  • The file carries a valid ConnectWise, LLC signature and no engine names real malware, so a legitimate support session that the user deliberately started is a plausible explanation.
  • No sandbox run or static analysis is available, so nothing shows the installer behaving maliciously.

These are the assessment's weak points. If you believe one applies to your file, report the verdict and we'll re-review it.

6 sources checked · 4 complete · 1 not run · 1 not needed or not applicable. See every source

Chapter 03

Technical details

11 of the 71 antivirus engines that checked it flag it; signed by ConnectWise, LLC.

Sources checked

Every check behind this verdict

6 sources checked · 4 complete · 1 not run · 1 not needed or not applicable. Complete means the check returned a usable result; it does not mean the file is safe.

SourceStatusResultChecked
Antivirus enginesVirusTotal · 75 enginesCompleteRisk signal: 11 of 71 engines flagged it · 4 gave no result Details for antivirus engines
Sandbox runVirusTotal sandboxesNot runNo sandbox run is recorded for this fileNo date recorded
Contacted hostsMalwareTips URL scannerNot neededNo sandbox run, so there were no contacted hosts to checkNo date recorded
Signature rulesYARAify community rules + MalwareTips rulesCompleteNo rule matched
Malware sample databaseabuse.ch MalwareBazaarCompleteNot listed
Known-software referenceCIRCL hashlookupCompleteNo match

Engines that flagged it 11

  • DrWeb (major engine)Program.RemoteAdmin.975
  • ESET-NOD32 (major engine)Win32/RemoteAdmin.ConnectWiseControl.Q potentially unsafe application
  • Kaspersky (major engine)not-a-virus:HEUR:RemoteAdmin.Win32.ConnectWise.gen
  • GoogleDetected
  • huorongHackTool/ConnectWiseControl.i
  • JiangminTrojan.Agent.edgo
  • NANO-AntivirusRiskware.Win32.RemoteAdmin.ljylbz
  • VaristW32/ConnectWise.AB.gen!Eldorado
3 more in the full engine list

File fingerprint

Last analyzed
Oct 17, 2026, 1:35 PM UTC
SHA-256
ffb7412e6debb5cfa2211e93dfb97c39d49c762a230348d15dc27f2478ceb034
SHA-1
cf038803be6562e2cf8af96bd0f961aac3257d21
MD5
b309478ff2fe752c72abe45d93ffee07

About this file

ScreenConnect.ClientSetup.exe is a Win32 EXE file of 20.8 MB.

Type and size
Win32 EXE · 20.8 MB
Signer
ConnectWise, LLCValid code signature.
First seen
Oct 15, 2026On VirusTotal.
Submitted by
1 sourceRarely seen: few people have submitted this exact file.
Packer
None detected
Entropy
7.86 of 8

First scanned Updated

Chapter 04

Questions & answers

Short answers to the 7 questions people ask most about this file.

Is ScreenConnect.ClientSetup.exe safe, or is it malware?
ScreenConnect.ClientSetup.exe is rated Suspicious: some signs point to a problem, but nothing confirms it is harmful. 11 of the 71 antivirus engines that checked it flag it. Don't run it unless you're sure where it came from. If you need the program, download it again from the publisher's own website.
What is ScreenConnect.ClientSetup.exe?
ScreenConnect.ClientSetup.exe is a Windows program, about 20.8 MB. It carries no version information saying what it is or who made it. VirusTotal first saw it on Oct 15, 2026.
How many antivirus engines detected ScreenConnect.ClientSetup.exe?
11 of the 71 antivirus engines that checked it flag ScreenConnect.ClientSetup.exe, including Kaspersky and ESET. We weigh which engines flagged it and what else the scan found, not just the count.
I already downloaded and ran ScreenConnect.ClientSetup.exe — what should I do?
No infection is confirmed: the rating is a caution, not a malware finding. 1) Check where it came from. If you can't confirm the source, delete it. 2) Run a full scan with your security software. 3) If the scan finds something, follow its removal steps and change passwords you typed on the device since then.
Is ScreenConnect.ClientSetup.exe digitally signed?
Yes. ScreenConnect.ClientSetup.exe has a valid digital signature from ConnectWise, LLC, which shows the file hasn't been changed since that publisher signed it. Malware is sometimes signed with stolen certificates, so a signature alone isn't proof of safety.
What is the SHA-256 hash of ScreenConnect.ClientSetup.exe?
The SHA-256 fingerprint of ScreenConnect.ClientSetup.exe is ffb7412e6debb5cfa2211e93dfb97c39d49c762a230348d15dc27f2478ceb034, and its MD5 is b309478ff2fe752c72abe45d93ffee07. Two files with the same SHA-256 are identical, so use it to check you have exactly this file, not just one with the same name.
How up to date is this analysis of ScreenConnect.ClientSetup.exe?
This report reflects the scan on Oct 17, 2026. A file's fingerprint never changes, but antivirus engines keep learning, so a rating can change later. To get a newer result, scan the file again: we refresh the antivirus results when the saved ones are out of date.
Chapter 06

Community

Member reviews and reports for this exact file hash.

Related file reports

Other files people checked with the same name or signer, and recent reports with the same rating. A matching name does not make two files the same: only the SHA-256 fingerprint identifies a file.

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This report and its SHA-256 fingerprint are public, so the next person who checks the same file gets an instant answer; documents and images are listed by type instead of their file name. A file we had not seen before is uploaded to VirusTotal, whose security partners and subscribers can download it; MalwareTips deletes its own copy after the scan. If you ran this file and are worried, scan your device with up-to-date security software.