Security Review

Is alchemer.com legit or a scam?

Our verdict:Safe· 95/100

Alchemer is a long-standing, legitimate customer experience platform that is occasionally abused by third-party scammers to host phishing surveys.

alchemer.comScanned 1h ago
0
Trust score
SAFE
Heuristics 100·MT 92
View density

Analysis Summary

Threat Intelligence
0/92
All engines report clean
Domain Age
11 years old
Registered Jan 20, 2015
MT Intelligence
Safe
Low likelihood · 95% confidence
SAFE

No threats detected

All checks passed. This site appears legitimate — but always stay alert for phishing even on trusted domains.

Website Preview

Screenshot of alchemer.com
LIVE RENDER
alchemer.com

Automated page render — captured in a safe sandbox. What an ordinary visitor would see when loading the site.

MT Intelligence

Advanced threat intelligence
MT Security Analyst
Low scam likelihoodengineMT · Guardiantrust92/100
MT AgentLive web researchVisual inspection
0%
Confidence
The domain has been active for over 11 years and is operated by a registered U.S. company, Alchemer LLC. Our analysis shows it is a high-traffic site with a valid SSL certificate and a clean record across our antivirus network. While some independent review sites show negative feedback, these primarily relate to third-party actors using the platform's survey tools for phishing. The company itself is a recognized industry leader featured in major market research reports. We found no evidence of malicious intent from the domain owner.
Full dossier
Analysis complete

Page Content

The site serves as the official portal for a professional SaaS platform, offering survey software and customer experience tools. It features clear business information, product documentation, and enterprise-grade security details.

Infrastructure

The domain is hosted on high-reputation infrastructure with a global traffic ranking in the top 100,000 sites. The SSL certificate is valid and issued by a trusted authority, supporting its status as a secure business entity.

Domain History

Registered in 2015, the domain has a decade of stable history. It was previously known as SurveyGizmo before a successful rebrand to Alchemer in 2020, with no history of ownership by known threat actors.

Web Reputation

Our research confirms the platform is used by over 11,000 legitimate organizations globally. Although it appears on some blocklists, this is typically due to 'platform abuse' where scammers create fake surveys on the site to harvest data, rather than the site itself being malicious.
Risk Factors
3
  • Platform is frequently targeted by scammers to host phishing surveys impersonating brands like USPS.
  • Some independent review aggregators show low ratings due to third-party abuse and customer support complaints.
  • Phishing emails have been documented originating from the platform's automated mail servers.
Positive Signals
5
  • Established business with over 11 years of domain history.
  • Verified business registration for Alchemer LLC in Colorado, USA.
  • Zero detections across more than 90 antivirus engines in our network.
  • Recognized as a leader in the Gartner Magic Quadrant for Voice of the Customer platforms.
  • High global traffic rank indicating a massive, legitimate user base.
AI Recommendation
The website itself is safe to visit and use for business purposes. If you receive a survey link from this domain, verify the identity of the sender before providing any personal or financial information.
Next-gen fraud intelligence
Evidence-backedCross-checked

Web Research Findings

Our live research agent queries scam-report databases, consumer-review sites, news coverage, and general web search for alchemer.com, then cross-checks business-registration records and look-alike domain patterns. Everything below is pulled from what it actually found.

Domain age
11 yrs
Registered Jan 2015
Business registration
Active · United States
Site traces back to an actively registered business.
Clone check
Not a clone
No well-known site's layout or branding detected here.
Typosquat check
No look-alike match
The domain doesn't resemble any well-known brand's spelling.
Web mentions
4 scam reports · 3 complaints · 3 positive
Key findings
7 headline facts from open-web research
  • Domain registered January 20, 2015 (over 11 years old as of 2026), expires 2027; WHOIS privacy enabled via Digital Privacy Corporation.
  • Alchemer LLC is a legitimate Colorado-based company (201-500 employees) offering online survey, feedback, and customer experience software; used by major brands and institutions like Penn State.
  • Platform is frequently abused by phishers and scammers to send fraudulent survey emails (e.g., impersonating USPS, HR benefits, or gaming companies), leading to multiple Reddit discussions about phishing waves from alchemer.com domains.
  • Company maintains anti-phishing features, email authorization requirements (post-2022), and a help page warning users about phishing/scams in surveys.
  • Trustpilot shows low rating (~1.8/5 from 18 reviews for alchemer.com; separate page for survey.alchemer.com with 11 reviews); Scamadviser marks as "very likely safe" but notes negative reviews and hidden WHOIS.
  • Positive mentions in Gartner Magic Quadrant (5x), G2/Capterra reviews for survey functionality, and enterprise use; some user complaints about support and post-rebrand changes.
  • No evidence the company itself is a scam; it is a real SaaS provider whose infrastructure is exploited by third-party threat actors.
Scam reports (4)
Direct quotes from public scam databases, forums, and news.
  • Reddit (r/msp)open

    "Someone posted earlier in the discord channel that they were seeing phishing emails coming from alchemer.com These weren't getting blocked"

  • Reddit (r/msp)open

    "This is where legitimate sites like alchemer.com or spark.adobe.com are used to send out surveys/greeting cards/"HR benefits" etc, that are actually phishing"

  • Reddit (r/CashApp)open

    "Got an 5 emails from alchemer.com yesterday, apparently it's usps now!"

  • Scamadviseropen

    "This website has received negative reviews"

Positive reviews (3)
Quotes indicating the site is legitimate.
  • Scamadviseropen

    "In summary, alchemer.com is very likely not a scam but legit and reliable."

  • Alchemer site / Gartneropen

    "5 consecutive inclusions in the Gartner® Magic Quadrant TM for Voice of Customer Platforms"

  • Alchemer siteopen

    "11,000+ customers in 80+ countries across 30+ industries"

Business registration
Status: active · United States

Alchemer LLC, registered in Colorado (headquarters Louisville, CO). Also filed in Wyoming as foreign entity. Rebranded from SurveyGizmo around 2020. LEI: 254900MN78GHBG1AOA69.

Research summary
Narrative write-up from our AI analyst, grounded on the facts above
We found that Alchemer LLC is an active, legitimate company headquartered in Louisville, Colorado. While independent review sites like an independent review aggregator contain complaints, these often stem from the platform being used by bad actors to create fake surveys. Major industry analysts and enterprise customers recognize it as a reputable software provider.

Antivirus Engines

Clean pass · verified
Clean across 92 engines

We cross-check every URL against our antivirus network of 92 malware and blacklist engines. None of them flagged this URL in the last scan.

0Malicious0Suspicious60Harmless92Engines
Clean
Kaspersky
Clean
Bitdefender
Clean
Microsoft
Not in pass
ESET-NOD32
Not in pass
Avira
Not in pass
Sophos
Clean
Fortinet
Clean
Google Safebrowsing
Clean
Emsisoft
Clean

No engine detections. The URL passed every antivirus and blacklist engine we queried in this scan. Stay vigilant — AV coverage is only one signal among many.

Security Scans

Blacklist Check
Not flagged on major threat lists

Checked against the major public blocklists used by browsers and security tools — no hits.

Domain & Encryption

Domain History
Age11 years old
Registrar101domain GRS Limited
RegisteredJan 20, 2015
ExpiresJan 20, 2027
Owner privacyVisible
Encryption Certificate
StatusValid
ProtocolTLSv1.3
IssuerGoogle Trust Services · WE1
ExpiresSep 5, 2026 (69d)
Self-signedNo
Hosting & Technology
HostingCloudflare, Inc.
Server locationUS
PopularityTop 100k worldwide

Server Reputation

Abuse Intelligence
Confidence score0%
Reports on file6
ISPCloudflare, Inc.
Usage typeContent Delivery Network

Still, stay alert

No major threat indicators — but a clean scan does not guarantee every page is safe, and phishing emails routinely spoof real domains.

  • Double-check the exact URL in your address bar

    Confirm you are actually on alchemer.com and not a lookalike like a-lchemer.com.com or an IDN homoglyph.

  • Use a password manager

    Password managers only auto-fill on the exact domain they were saved for — they refuse to fill lookalike domains, which is the single best phishing defence.

  • Discuss this site on the forum

    If you have first-hand experience with this site — good or bad — share it with the MalwareTips community.

    Open

Reputation Sources

How this domain rates across independent threat-intelligence and blocklist providers.

Google Safe Browsing
Not listedCheck ↗
VirusTotal
Not listedCheck ↗
AbuseIPDB
Not listedCheck ↗

Safety FAQ

Common questions about this site, answered directly from the scan data above — so the answers always reflect the latest verdict on this page.

  • Our automated security review found no threat indicators on alchemer.com. The site appears legitimate based on the signals we checked, but always stay alert for phishing emails that spoof real domains.
  • alchemer.com passed our automated security checks with a trust score of 95/100. No antivirus engines or major blacklists flagged the site at the time of the last scan.
  • Yes. alchemer.com presents a valid TLSv1.3 certificate issued by Google Trust Services · WE1, expiring in 69 days. Note that SSL only encrypts the connection — it does not guarantee that the site itself is trustworthy.
  • alchemer.com is 11.4 years old, registered on 1/20/2015 through 101domain GRS Limited. Scam domains are often freshly registered — a site under 6 months old warrants extra caution.
  • No. All 92 antivirus engines in our malware network report alchemer.com as clean.
  • No. alchemer.com is not currently listed on the major browser blocklist feeds that modern browsers use.
  • alchemer.com resolves to an IP operated by Cloudflare, Inc. in US (usage type: Content Delivery Network). Hosting location alone doesn't make a site good or bad, but unusual geography for a brand's claimed country is one of many signals we weigh.
  • Yes. alchemer.com sits in the global top-100k on Cloudflare Radar, which means it has substantial real-world traffic. That does not automatically make it safe, but established brands almost always rank here and throwaway scam domains almost never do.

Final Verdict

0
Trust / 100
Final Verdict·alchemer.com
SAFE

Alchemer is a legitimate enterprise survey and customer feedback platform based in the United States. While the company is a real business, its tools are sometimes exploited by third-party scammers to send phishing emails. You can safely use the official site, but always verify the sender of individual survey links.

The website itself is safe to visit and use for business purposes. If you receive a survey link from this domain, verify the identity of the sender before providing any personal or financial information.

AV engines
92
MT passes
2
Net signals
0
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This report is generated automatically by combining threat intelligence, domain signals, and an AI security analyst. It is informational, not legal advice. Always use your own judgement before sharing personal information or money online.