Is biotrust.com safe?
http://biotrust.com/
Checked on
How we checked
Coverage: strong · 3 of 4 applicable core capabilities
- Antivirus (60 of 93 engines answered) · saved result: did not fully complete
- Google Safe Browsing: completed
- page reading: completed
- page capture: completed
- domain records: completed
- web research: completed
Long-running supplement store with clean security checks but recurring customer complaints about billing, refunds and delivery
BioTRUST (biotrust.com) is an online supplement shop that sells through its own site and offers a Subscribe & Save option. The domain is over 25 years old, the connection is properly encrypted, and the browser threat feed shows no warnings. Even so, independent review sites carry complaints about unexpected charges, refund delays, auto-ship problems, slow or missing deliveries, and unhelpful customer service. The site's pages show no phone number or postal address. Nothing suggests a fake store, but the customer-service concerns justify a Moderate Risk score.
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Where this site sits
- Dangerous1–20
- High Risk21–44
- Moderate Risk45–69
- Low Risk70–84
- Safe85–100
The score combines saved evidence strength and analysis quality. Coverage is reported separately.
Why 66/100
Moderate Risk covers scores 45–69. 4 findings pulled the score down; 3 pushed it up.
What pulled the score down
- Moderate4 independent sources carry complaints or warnings about this site, including: "- Recurring complaints about unexpected charges and billing errors. - Frequent refund delays and missing orders or slow shipping. - Subscription, auto-ship and…"-8 pts
- Moderate4 independent sources carry complaints or warnings about this site, including: "Unfortunately, when the incorrect product arrived, I contacted customer service three times via email but only received generic responses from what appeared to…"-8 pts
- Moderate4 independent sources carry complaints or warnings about this site, including: "Ordered in early November and as the weeks passed I was given empty promises of delivery."-9 pts
- MinorThe site's pages show no phone number or postal address.
What pushed the score up
- SupportsThe domain is about 9,246 days old.
- SupportsThe site has a valid encrypted connection and no the browser threat feed warnings.
- SupportsContact email on the site's own domain (coaches@biotrust.com).
Points come from the saved evidence ledger: it lowered the score from 91 to 66 and split those 25 points between the findings that show points; the others carry no points in the ledger. Community reviews never change the Safety Score.
01 · Investigation Brief
Investigation Brief
BioTRUST (biotrust.com) is an online supplement shop that sells through its own site and offers a Subscribe & Save option. The domain is over 25 years old, the connection is properly encrypted, and the browser threat feed shows no warnings. Even so, independent review sites carry complaints about unexpected charges, refund delays, auto-ship problems, slow or missing deliveries, and unhelpful customer service. The site's pages show no phone number or postal address. Nothing suggests a fake store, but the customer-service concerns justify a Moderate Risk score.
Technically clean, but the customer experience is the concern
Our checks found no technical threats. The site uses a valid encrypted connection, the browser threat feed reported nothing, and the domain has been registered for about 9,246 days. The site lists a contact email on its own domain, coaches@biotrust.com.
On the customer side, a review summary on PissedConsumer describes recurring complaints about unexpected charges and billing errors, refund delays, missing orders or slow shipping, and problems managing subscriptions and auto-ship. One an independent review platform's reviewer says three emails about a wrong product received only generic, automated-seeming replies. A HighYa reviewer describes weeks of unfulfilled delivery promises, and a SmartCustomer reviewer complains of heavy promotional email after ordering.
How the site works for shoppers
Shoppers browse through Shop Now and Shop All links that stay on biotrust.com, and they can choose the Subscribe & Save program. Order History and Track My Order links lead to account.biotrust.com, which belongs to the same company.
The only links to other sites are social media profiles and a Join Our Community link to Facebook. None of them leads to an outside checkout. The captured page shows no phone number or postal address, so email is the main visible way to reach the company if a problem arises.
Why the score is 66
4 independent sources carry complaints or warnings about this site, including: "- Recurring complaints about unexpected charges and billing errors. - Frequent refund delays and missing orders or slow shipping. - Subscription, auto-ship and…". Coverage remains separate so missing sources cannot be mistaken for clean results.
02 · Security Evidence
Security evidence
Antivirus Engines
0/ 93
No detectionsSaved analysis from October 15, 2026 - stale
No detections across 60 engines that rated this URL
No antivirus engine that answered raised an adverse result; 33 had no rating for this URL. This is one signal, not a guarantee.
- Malicious
- 0
- Suspicious
- 0
- Total
- 93
All 93 engine results
- 0xSI_f33d - Unrated
- Abusix - Clean
- Acronis - Clean
- ADMINUSLabs - Clean
- AILabs (MONITORAPP) - Clean
- AlienVault - Clean
- alphaMountain.ai - Clean
- AlphaSOC - Unrated
- Antiy-AVL - Clean
- ArcSight Threat Intelligence - Unrated
- AutoShun - Unrated
- Bfore.Ai PreCrime - Unrated
- BitDefender - Clean
- Bkav - Unrated
- BlockList - Clean
- Blueliv - Clean
- Certego - Clean
- ChainPatrol - Unrated
- Chong Lua Dao - Clean
- CINS Army - Clean
- CRDF - Clean
- Criminal IP - Unrated
- CSIS Security Group - Unrated
- CTX AI - Clean
- Cyan - Unrated
- Cyble - Clean
- CyRadar - Clean
- desenmascara.me - Clean
- DNS8 - Unrated
- Dr.Web - Clean
- EmergingThreats - Clean
- Emsisoft - Clean
- Ermes - Unrated
- ESET - Clean
- ESTsecurity - Clean
- Forcepoint ThreatSeeker - Clean
- Fortinet - Clean
- Fortra - Unrated
- G-Data - Clean
- GCP Abuse Intelligence - Unrated
- Google Safe Browsing - Clean
- GreenSnow - Clean
- GreyNoise - Unrated
- Gridinsoft - Clean
- Guardpot - Unrated
- Heimdal Security - Clean
- Hunt.io Intelligence - Unrated
- IPsum - Clean
- Juniper Networks - Clean
- K7AntiVirus - Unrated
- Kaspersky - Clean
- LevelBlue - Clean
- Lionic - Clean
- Lumu - Unrated
- Malwared - Clean
- MalwarePatrol - Clean
- MalwareURL - Unrated
- Mimecast - Unrated
- Netcraft - Unrated
- OpenPhish - Clean
- Orcapot - Unrated
- PhishFort - Unrated
- Phishing Database - Clean
- Phishtank - Clean
- PREBYTES - Clean
- PrecisionSec - Unrated
- Quick Heal - Clean
- Quttera - Clean
- Rising - Clean
- SafeToOpen - Unrated
- Sangfor - Clean
- Sansec eComscan - Unrated
- Scantitan - Clean
- SCUMWARE.org - Clean
- Seclookup - Clean
- Snort IP sample list - Unrated
- SOCRadar - Unrated
- Sophos - Clean
- StopForumSpam - Clean
- Sucuri SiteCheck - Clean
- Synthient - Unrated
- ThreatHive - Clean
- URLhaus - Clean
- URLQuery - Unrated
- Viettel Threat Intelligence - Clean
- VIPRE - Unrated
- ViriBack - Clean
- VX Vault - Clean
- Webroot - Clean
- Xcitium Verdict Cloud - Clean
- Yandex Safebrowsing - Clean
- ZeroCERT - Clean
- ZeroFox - Unrated
How security vendors categorise this site
- alphaMountain.aiHealth, Shopping
- BitDefenderhealth
- Forcepoint ThreatSeekernutrition
- Googleshopping
- Sophoshealth and medicines
Each vendor’s own label for the site, saved with the antivirus result. Labels are separate from the engine verdicts above and can disagree with each other.
Security Scans
Checked against the browser threat feeds available to this scan — no hit.
What we observed
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Visual context from the captured page
BioTRUST Age Well Nutrition
What the captured page showed
1 observation- 01
BioTRUST Age Well Nutrition
What the page says about itself
What the site says about itself, quoted from the pages we read. The site wrote these words; they are not our findings.
- Page title
BioTRUST — Naturally Honest Supplements & Vitamins
- Meta description
At BioTRUST, our goal is providing customers with the highest quality, most effective nutrition products, vitamins and supplements on the market.
Pages we read
- Main page/Read
- About page/pages/about-usRead
- Terms/policies/terms-of-serviceRead
- Refund / returns policy/policies/refund-policyCould not be read
- Shipping policy/policies/shipping-policyCould not be read
03 · Investigation Story
Investigation story
What the site claims
BioTRUST — Naturally Honest Supplements & Vitamins
What we observed
The page content was captured and checked alongside 60 antivirus results.
What independent research found
4 external findings were saved and compared with the page evidence.
What remains unverified
1 of the 4 applicable core capabilities did not complete, so those gaps remain visible in the coverage ledger.
What kind of site and risk is this?
Threat category
No threat category confirmed
Service and business model
Supplement
Observed behavior
Evidence behind this classification
- 01The domain is about 9,246 days old.
- 024 independent sources carry complaints or warnings about this site, including: "- Recurring complaints about unexpected charges and billing errors. - Frequent refund delays and missing orders or slow shipping. - Subscription, auto-ship and…"
Web research findings
Independent findings for biotrust.com, including public complaints, named review sources, registration records, and look-alike-domain evidence. A missing result is shown as unverified, never converted into a clean bill of health.
- Trustpilotopen
"Unfortunately, when the incorrect product arrived, I contacted customer service three times via email but only received generic responses from what appeared to be an AI system. There was no human interaction or genuine attempt to help resolve my situation under their stated guarantee."
- PissedConsumeropen
"- Recurring complaints about unexpected charges and billing errors. - Frequent refund delays and missing orders or slow shipping. - Subscription, auto-ship and account/program navigation problems."
- SmartCustomeropen
"After ordering I was inundated with email spam pushing their products (about 20"
- HighYaopen
"Ordered in early November and as the weeks passed I was given empty promises of delivery."
Reputation Sources
How this domain rates across independent threat-intelligence and blocklist providers.
04 · Domain & Infrastructure
Domain & infrastructure
The plumbing behind the site — who registered it, how it’s encrypted, where it’s hosted, and where it links out. A valid certificate or a calm server doesn’t mean the business is honest — scam sites pass these checks too. Use this to corroborate the verdict, not to overturn it.
Infrastructure map
How the saved page connected to the wider web.
- Domainbiotrust.com
- Redirects towww.biotrust.com
- Hosted byShopify, Inc.
- Referencescdn.intelligems.io · sdk.postscript.io
Domain Timeline
- Jun 23, 2001Domain registered
First appeared in WHOIS records — 25 years old when this review was saved.
- Oct 16, 2026Saved security review — Rated Moderate Risk
The evidence in this saved scan is mixed or incomplete; the completed checks are detailed above.
Contact Verification
Saved contact details can help identify the operator. Their presence supports traceability; it does not prove the business is trustworthy.
- No phone number listed on the captured page.
- No operator postal address visible on the captured page.
- Contact email on the site's own domain (coaches@biotrust.com).
- Links to 17 social profiles.
Domain & Encryption
Cloudflare DNS is used by legitimate and scam sites alike, so it does not identify who runs the site.
Certificate issued for www.biotrust.com.
A shared content-delivery network address answers for many sites, so it is not the site's own server and says nothing about who runs it.
Analytics and ads
- Google Tag Manager
- Meta Pixel
Chat, reviews and email
- Klaviyo
Payment providers the page loads
- Shop Pay
Read from the first 20 outside domains the page loads and the shop platform it uses; the web server and platform rows are under Hosting & Technology. A payment script on the page does not prove the shop accepts that method at checkout, or that you are protected.
Redirect Chain
The site refused our redirect check, so the chain below is the one our page reader followed.
- 1301http://biotrust.com/
- 2200https://biotrust.com/
Server Reputation
Referenced Domains
Outbound domains this page links to or loads resources from. Each links to its own security scan.
05 · Evidence Ledger
Evidence ledger
- Antiviruspartial
- Browser threat feedcomplete
- Page contentcomplete
- Analysiscomplete
- Visual evidencecomplete
The conclusion is supported by the evidence saved with this report.
Technical threat
unknownMalware, phishing, credential theft and hostile infrastructure.
No confirmed evidence in this dimension.
Operator / customer risk
suspiciousComplaints, withdrawals, business conduct and commercial traps.
4 independent sources carry complaints or warnings about this site, including: "- Recurring complaints about unexpected charges and billing errors. - Frequent refund delays and missing orders or slow shipping. - Subscription, auto-ship and…" · 4 independent sources carry complaints or warnings about this site, including: "Unfortunately, when the incorrect product arrived, I contacted customer service three times via email but only received generic responses from what appeared to…"
Source coverage and freshness
Status shows whether usable evidence was saved; finding shows what that evidence observed.
| Source | Result | Completion | Finding | Freshness |
|---|---|---|---|---|
| Antivirus | 0 of 93 engines flagged | Limited | No saved finding | stale fallback · analysed Oct 15, 2026 |
| Browser protection | No browser threat-list match | Completed | No adverse finding | this scan · Oct 16, 2026 |
| Page content | Page fetched · HTTP 200 | Completed | No adverse finding | this scan · Oct 16, 2026 |
| Visual evidence | 1 visible observation saved with the page capture | Completed | No adverse finding | this scan · Oct 16, 2026 |
| Independent research | 4 independent findings were saved | Completed | Adverse | this scan · Oct 16, 2026 |
- Antivirus
- Result0 of 93 engines flagged
- CompletionLimitedFindingNo saved finding
- Freshnessstale fallback · analysed Oct 15, 2026
- Browser protection
- ResultNo browser threat-list match
- CompletionCompletedFindingNo adverse finding
- Freshnessthis scan · Oct 16, 2026
- Page content
- ResultPage fetched · HTTP 200
- CompletionCompletedFindingNo adverse finding
- Freshnessthis scan · Oct 16, 2026
- Visual evidence
- Result1 visible observation saved with the page capture
- CompletionCompletedFindingNo adverse finding
- Freshnessthis scan · Oct 16, 2026
- Independent research
- Result4 independent findings were saved
- CompletionCompletedFindingAdverse
- Freshnessthis scan · Oct 16, 2026
07 · Safety FAQ
Safety FAQ
Common questions, answered directly from the scan data above — so the answers reflect the saved verdict and evidence in this report.
Is biotrust.com a scam or is it safe?
Is biotrust.com safe to use?
Has biotrust.com been flagged by antivirus engines?
Is biotrust.com on any phishing or malware blacklists?
How old is the biotrust.com domain?
Does biotrust.com have a valid SSL certificate?
Where is biotrust.com hosted?
How often is the biotrust.com report updated?
08 · Final Verdict
Final verdict
Long-running supplement store with clean security checks but recurring customer complaints about billing, refunds and delivery
BioTRUST (biotrust.com) is an online supplement shop that sells through its own site and offers a Subscribe & Save option. The domain is over 25 years old, the connection is properly encrypted, and the browser threat feed shows no warnings. Even so, independent review sites carry complaints about unexpected charges, refund delays, auto-ship problems, slow or missing deliveries, and unhelpful customer service. The site's pages show no phone number or postal address. Nothing suggests a fake store, but the customer-service concerns justify a Moderate Risk score.
09 · Community
Community
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