Is crazyegg.com legit or a scam?
Established analytics SaaS with legitimate product but documented subscription-trap complaints about auto-renewal practices and poor refund policies.
These checks passed — but they don't clear the site. A clean antivirus result, valid SSL, and a calm server only mean it isn't hosting malware; they say nothing about whether the business is real. This verdict is based on the site's conduct and content, not a malware detection.
Analysis Summary
Free-trial billing red flags
Established analytics SaaS with legitimate product but documented subscription-trap complaints about auto-renewal practices and poor refund policies. A free trial paired with auto-renew fine print is a negative-option billing pattern. Read the terms carefully before giving a card.
Website Preview
Automated page render — captured in a safe sandbox. What an ordinary visitor would see when loading the site. See full visual analysis →
Visual Screenshot Analysis
We capture a fresh screenshot of the live page and ask a vision model to look for scam visual patterns — fake trust badges, countdown timers, overlay pop-ups, and visual clones of legitimate brands.
Visual red flags detected in the screenshot
The screenshot depicts the Crazy Egg homepage with consistent branding, professional design, and standard SaaS marketing elements. No visual scam indicators are present.
What our vision model saw
4 signalsProfessional layout consistent with a legitimate SaaS product homepage, including coherent branding, navigation, and feature grid.
Customer logos displayed (CNET, Dell, Etsy, Intuit, Optimizely) serve as social proof typical of legitimate B2B software sites.
Free trial CTA with 'Cancel anytime' disclosure is standard legitimate SaaS marketing practice, not a deceptive urgency tactic.
No countdown timers, fake trust badges, pop-up overlays, or requests for sensitive credentials visible.
MT Intelligence
Crazy Egg is a real, registered company founded in 2006 and headquartered in California, with a professional website, valid SSL, and clean antivirus scans. However, the evidence package contains multiple credible complaints from Capterra users describing deliberately obscured trial-to-paid conversion, aggressive auto-renewal, and refund refusals. The company's own support documentation confirms no refunds for partial months and auto-renewal unless canceled before the billing cycle—a practice that, while disclosed, aligns with subscription-trap patterns. Positive reviews on G2 and Findstack (4.2/5) suggest the product itself works for many users, but an independent review aggregator's 2.0/5 score from 12 reviews reflects billing and support frustration. The site shows no malware, phishing, or clone indicators; the risk is behavioral—aggressive subscription practices rather than outright fraud.
Web Research Findings
Our live research agent queries scam-report databases, consumer-review sites, news coverage, and general web search for crazyegg.com, then cross-checks business-registration records and look-alike domain patterns. Everything below is pulled from what it actually found.
- Domain registered ~23 years ago (8574 days); company founded in 2006 in La Mirada, California.
- Legitimate website optimization platform offering heatmaps, session recordings, surveys, and A/B testing; used by over 449,000 websites.
- Multiple user complaints on Capterra about misleading trial-to-paid annual billing, difficulty canceling to avoid auto-renewal, unclear pricing, and refusal of refunds.
- Trustpilot shows low 2.0/5 score from only 12 reviews; G2 and Findstack show generally positive ratings (4.2/5 from 110+ users).
- Official support page details cancellation policy: no refunds for partial months; auto-renews unless canceled before billing cycle.
- No evidence of outright scams, malware, or impersonation of other brands; complaints center on billing practices and support response times.
- Company maintains official pages for terms, privacy, pricing, and support; referenced positively in competitor comparisons and UX blogs.
- Capterraopen
""They put you on a trial and have designed the UI deliberately to hide that you’ll immediately be paying for the annual plan... Won’t let you end it preemptively to avoid auto subscription!""
- Capterra (via uxtweak blog)open
"Several users reported that Crazy Egg’s pricing structure and trial system can be misleading... predatory practices."
- Capterraopen
""They also refuse to provide any refunds when you pay for a year and their product doesn't perform its primary function in any usable way." - Mike B."
- Capterraopen
""I left my subscription run over and they refunded on request.""
- G2 (via crazyegg.com blog)open
""Crazy Egg has offered us the missing piece to our website analytics... understand what needs to be changed on the websites to create a better user experience.""
- Findstackopen
"Crazy Egg is a software well-known for helping businesses optimize their websites... Rated 4.2/5 by 110 Users."
Crazy Egg, Inc., founded 2006, headquartered in La Mirada, CA (address: 16220 Ridgeview Lane / 6220 E. Ridgeview Lane). Privately held, 11-50 employees, listed on LinkedIn, Crunchbase, and referenced in multiple privacy policies.
Capterra users report that Crazy Egg's trial-to-paid conversion is deliberately obscured in the UI, making it difficult to avoid auto-renewal to an annual plan. One user stated: 'They put you on a trial and have designed the UI deliberately to hide that you'll immediately be paying for the annual plan.' Multiple complaints cite refusal of refunds even for annual plans that underperform. However, one user reported receiving a refund on request when they let their subscription auto-renew. an independent review aggregator shows a low 2.0/5 score from 12 reviews, while G2 and Findstack show 4.2/5 from 110+ users, suggesting the product works well for many but billing practices and support responsiveness are pain points. The company's official support documentation confirms no refunds for partial months and requires proactive cancellation before the billing cycle to avoid auto-renewal.
Antivirus Engines
Security Scans
Checked against the major public blocklists used by browsers and security tools — no hits.
Contact Verification
We fetched the page and looked for real-world contact details. Legitimate businesses almost always publish an email on their own domain, a phone number, and a postal address. Scam shops usually don't.
- No contact email found anywhere on the page.
- No phone number listed on the page.
- No postal address visible on the page.
- Scam family match: Subscription Trap.
- Links to 4 social profiles.
Domain & Encryption
Redirect Chain
- 1301http://crazyegg.com/
- 2301https://crazyegg.com/
- 3200https://www.crazyegg.com/cross-domain
Server Reputation
Scam-Type Likelihood
2 scam-type patterns detected
2 of 13 categories showed signals
We check every URL against 13 distinct scam categories so the verdict tells you not just how risky the page is, but what kind of risk it carries. Each meter pulls from page signals, web reports, our AI analyst, vision, and the scam-network cluster — not from raw AV labels.
- Free-trial / $1-trial pitch combined with auto-renew / rebill language.
- Primary scraped category: subscription trap / negative-option billing.
- AI analyst tagged this as a subscription trap.
- Page contains e-commerce copy (cart / checkout / shipping).
- No phone number or postal address anywhere on the page.
- Multiple contact / trust-signal red flags on the page.
- E-commerce page with multiple non-delivery red flags (missing real contact info, very young domain, crypto-only checkout, or fake-urgency).
2 of 13 categories showed signals
We check every URL against 13 distinct scam categories so the verdict tells you not just how risky the page is, but what kind of risk it carries. Each meter pulls from page signals, web reports, our AI analyst, vision, and the scam-network cluster — not from raw AV labels.
- Free-trial / $1-trial pitch combined with auto-renew / rebill language.
- Primary scraped category: subscription trap / negative-option billing.
- AI analyst tagged this as a subscription trap.
- Page contains e-commerce copy (cart / checkout / shipping).
- No phone number or postal address anywhere on the page.
- Multiple contact / trust-signal red flags on the page.
- E-commerce page with multiple non-delivery red flags (missing real contact info, very young domain, crypto-only checkout, or fake-urgency).
Suspicious free-trial offer
This page combines a "free trial" or "$1 trial" pitch with auto-renew / rebill language — a classic negative-option billing trap.
- Treat crazyegg.com as unverified
Do not enter credentials or send money until you have independently verified the business.
- Your card will be charged the full price after the trial
Most subscription traps bill the full amount ($49-$149) 14 days after sign-up, and every month thereafter. "Cancel anytime" often means you must call a foreign support line that's deliberately hard to reach.
- If you already signed up — call your bank today
Ask your bank to block future charges from the merchant and dispute any charges already made. Many banks will issue a new card number to prevent recurring billing. Save the confirmation email as evidence.
- OpenReport the billing scheme
Report to the FTC (reportfraud.ftc.gov) or your national consumer-protection body — subscription traps are specifically illegal in most jurisdictions when the auto-bill terms aren't clearly disclosed.
Reputation Sources
How this domain rates across independent threat-intelligence and blocklist providers.
Referenced Domains
Outbound domains this page links to or loads resources from. Each links to its own security scan.
Safety FAQ
Common questions about this site, answered directly from the scan data above — so the answers always reflect the latest verdict on this page.
- Our automated security review marked crazyegg.com as suspicious. Several warning signs were detected; it may still turn out legitimate, but you should verify it through independent channels before trusting it with money or credentials.
- crazyegg.com currently scores 55/100 on our trust scale. We found enough warning signals to recommend caution. Verify the site through independent channels before entering credentials or money.
- Yes. crazyegg.com presents a valid TLSv1.2 certificate issued by Amazon · Amazon RSA 2048 M01, expiring in 186 days. Note that SSL only encrypts the connection — it does not guarantee that the site itself is trustworthy.
- crazyegg.com is 23.5 years old, registered on 12/18/2002 through GoDaddy.com, LLC. Scam domains are often freshly registered — a site under 6 months old warrants extra caution.
- No. All 92 antivirus engines in our malware network report crazyegg.com as clean.
- No. crazyegg.com is not currently listed on the major browser blocklist feeds that modern browsers use.
- crazyegg.com resolves to an IP operated by Amazon Data Services Northern Virginia in US (usage type: Data Center/Web Hosting/Transit). Hosting location alone doesn't make a site good or bad, but unusual geography for a brand's claimed country is one of many signals we weigh.
- Yes. crazyegg.com sits in the global top-100k on Cloudflare Radar, which means it has substantial real-world traffic. That does not automatically make it safe, but established brands almost always rank here and throwaway scam domains almost never do.
User reviews & comments(0)
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