Is customboxline.com safe?
http://customboxline.com/
Checked on
How we checked
Coverage: strong · 3 of 4 applicable core capabilities
- Antivirus (59 of 93 engines answered) · saved result: did not fully complete
- Google Safe Browsing: completed
- page reading: completed
- page capture: completed
- domain records: completed
- web research: completed
CustomBoxline is a long-standing custom packaging shop with verifiable contact details, but one external complaint alleges money taken and calls blocked
CustomBoxline presents itself as a custom packaging supplier operating from a physical address in Lowville, New York, and it has been online for over eight years. The site lists a sales email on its own domain and a toll-free phone number, and it uses a valid encrypted connection with no threat warnings from the browser threat feed. Against that, independent research surfaced one user-submitted warning alleging that the company takes money and then blocks the customer's number, while a separate review on an independent review platform is strongly positive. Because the adverse complaint is a single unverified report and the site's own pages could not be fully reviewed for policy and contact completeness, the score sits in the Moderate Risk band rather than Safe or Low Risk.
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Where this site sits
- Dangerous1–20
- High Risk21–44
- Moderate Risk45–69
- Low Risk70–84
- Safe85–100
The score combines saved evidence strength and analysis quality. Coverage is reported separately.
Why 62/100
Moderate Risk covers scores 45–69. This report did not save its adverse findings as a list; the verdict above gives the reasons.
What pulled the score down
This older report did not save a list of adverse findings. The verdict above and the analysis below give the reasons.
What pushed the score up
- SupportsThe registrable domain is 3147 days old
- SupportsContact email on the site's own domain (sales@customboxline.com).
- SupportsPhone number listed (1-800-205-9972).
- SupportsGoogle Safe Browsing returned no threat warning
- SupportsThe saved TLS check found a valid encrypted connection
Community reviews never change the Safety Score.
01 · Investigation Brief
Investigation Brief
CustomBoxline presents itself as a custom packaging supplier operating from a physical address in Lowville, New York, and it has been online for over eight years. The site lists a sales email on its own domain and a toll-free phone number, and it uses a valid encrypted connection with no threat warnings from the browser threat feed. Against that, independent research surfaced one user-submitted warning alleging that the company takes money and then blocks the customer's number, while a separate review on an independent review platform is strongly positive. Because the adverse complaint is a single unverified report and the site's own pages could not be fully reviewed for policy and contact completeness, the score sits in the Moderate Risk band rather than Safe or Low Risk.
Operator identity and contact signals
The site identifies itself as a packaging company at 7840 NY-26, Lowville, New York 13367, United States, and the same address appears in a second captured block. It also lists a contact email on its own domain (sales@customboxline.com) and a toll-free phone number (1-800-205-9972). The registrable domain is 3147 days old, which is consistent with a business that has been operating online for several years rather than a newly created storefront.
One captured page note states that no operator postal address was visible on the captured page, which conflicts with the address block found elsewhere in the saved evidence. This inconsistency means the site's own pages were not fully reviewed for policy and contact completeness, so the operator disclosure should be treated as partially verified rather than fully confirmed.
Technical checks and conflicting reputation evidence
The browser threat feed returned no threat warning and the saved TLS check found a valid encrypted connection. These are clean technical results, but they only mean no malicious code or certificate problem was detected at the time of the scan; they do not establish that the operator is trustworthy or that orders are fulfilled.
Independent research produced two conflicting items. An independent review platform's review describes excellent service, quality boxes delivered in under ten days after payment, and recommends the company. A separate external source contains a user-submitted warning alleging that the company takes money and then blocks the customer's number. The warning is a single unverified complaint, so it is not proof of a systematic scam, but it is a material adverse signal that keeps the score out of the Safe and Low Risk bands.
Why the score is 62
The score combines saved deterministic evidence with the grounded analysis available for this report. Coverage remains separate so missing sources cannot be mistaken for clean results.
02 · Security Evidence
Security evidence
Antivirus Engines
0/ 93
No detectionsSaved analysis from October 5, 2026 - stale
No detections across 59 engines that rated this URL
No antivirus engine that answered raised an adverse result; 34 had no rating for this URL. This is one signal, not a guarantee.
- Malicious
- 0
- Suspicious
- 0
- Total
- 93
All 93 engine results
- 0xSI_f33d - Unrated
- Abusix - Clean
- Acronis - Clean
- ADMINUSLabs - Clean
- AILabs (MONITORAPP) - Clean
- AlienVault - Clean
- alphaMountain.ai - Clean
- AlphaSOC - Unrated
- Antiy-AVL - Clean
- ArcSight Threat Intelligence - Unrated
- AutoShun - Unrated
- Bfore.Ai PreCrime - Unrated
- BitDefender - Clean
- Bkav - Unrated
- BlockList - Clean
- Blueliv - Clean
- Certego - Clean
- ChainPatrol - Unrated
- Chong Lua Dao - Clean
- CINS Army - Clean
- CRDF - Clean
- Criminal IP - Unrated
- CSIS Security Group - Unrated
- CTX AI - Clean
- Cyan - Unrated
- Cyble - Clean
- CyRadar - Clean
- desenmascara.me - Clean
- DNS8 - Unrated
- Dr.Web - Clean
- EmergingThreats - Clean
- Emsisoft - Clean
- Ermes - Unrated
- ESET - Clean
- ESTsecurity - Clean
- Forcepoint ThreatSeeker - Clean
- Fortinet - Clean
- Fortra - Unrated
- G-Data - Clean
- GCP Abuse Intelligence - Unrated
- Google Safe Browsing - Clean
- GreenSnow - Clean
- GreyNoise - Unrated
- Gridinsoft - Unrated
- Guardpot - Unrated
- Heimdal Security - Clean
- Hunt.io Intelligence - Unrated
- IPsum - Clean
- Juniper Networks - Clean
- K7AntiVirus - Unrated
- Kaspersky - Clean
- LevelBlue - Clean
- Lionic - Clean
- Lumu - Unrated
- Malwared - Clean
- MalwarePatrol - Clean
- MalwareURL - Unrated
- Mimecast - Unrated
- Netcraft - Unrated
- OpenPhish - Clean
- Orcapot - Unrated
- PhishFort - Unrated
- Phishing Database - Clean
- Phishtank - Clean
- PREBYTES - Clean
- PrecisionSec - Unrated
- Quick Heal - Clean
- Quttera - Clean
- Rising - Clean
- SafeToOpen - Unrated
- Sangfor - Clean
- Sansec eComscan - Unrated
- Scantitan - Clean
- SCUMWARE.org - Clean
- Seclookup - Clean
- Snort IP sample list - Unrated
- SOCRadar - Unrated
- Sophos - Clean
- StopForumSpam - Clean
- Sucuri SiteCheck - Clean
- Synthient - Unrated
- ThreatHive - Clean
- URLhaus - Clean
- URLQuery - Unrated
- Viettel Threat Intelligence - Clean
- VIPRE - Unrated
- ViriBack - Clean
- VX Vault - Clean
- Webroot - Clean
- Xcitium Verdict Cloud - Clean
- Yandex Safebrowsing - Clean
- ZeroCERT - Clean
- ZeroFox - Unrated
How security vendors categorise this site
- alphaMountain.aiBusiness/Economy
- BitDefenderonlineshop
- Forcepoint ThreatSeekerbusiness and economy
- Googleretail
Each vendor’s own label for the site, saved with the antivirus result. Labels are separate from the engine verdicts above and can disagree with each other.
Security Scans
Checked against the browser threat feeds available to this scan — no hit.
What we observed
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Visual context from the captured page
CustomBoxline
What the captured page showed
1 observation- 01
CustomBoxline
What the page says about itself
What the site says about itself, quoted from the pages we read. The site wrote these words; they are not our findings.
- Page title
Order Your Custom Boxes and Packaging | CustomBoxline
- Meta description
We make custom Mailer Boxes, Product Boxes, Shipping Boxes & Promotional packaging for your brand with ✅ Free Shipping ✅ Lowest Prices ✅ No Tax ✅ High Quality
Pages we read
- Main page/Read
- Terms/terms-and-conditionsRead
- Refund / returns policy/refund-policyRead
- Shipping policy/industry/shippingRead
03 · Investigation Story
Investigation story
What the site claims
Order Your Custom Boxes and Packaging | CustomBoxline
What we observed
The page content was captured and checked alongside 59 antivirus results.
What independent research found
2 external findings were saved and compared with the page evidence.
What remains unverified
1 of the 4 applicable core capabilities did not complete, so those gaps remain visible in the coverage ledger.
If this is a scam — what it means for you
What a visitor actually experiences
A visitor to CustomBoxline sees a custom packaging storefront with a 'Get Quote' button and product category links, and can log in to place or manage an order. The commercial flow is a standard transaction model: request a quote, pay, and wait for boxes to be produced and shipped.
If this is a scam, how it works
The evidence-backed path
Each stage below is preserved from the grounded analysis and linked to saved evidence.
If the adverse complaint is accurate, a customer who pays may find that the company stops responding and blocks their phone number, leaving them without the ordered goods and without a working contact channel. The positive an independent review platform's review describes the opposite outcome, with boxes arriving in under ten days, so the visitor experience appears to vary and the single complaint cannot be generalized to all customers.
The site does provide a domain email and a toll-free phone number, which gives a visitor two independent contact routes before and after a purchase. That is a meaningful safeguard compared with anonymous storefronts, but it does not guarantee that a dispute will be resolved.
CustomBoxline is not a confirmed scam and has real contact details, a long-standing domain, and clean technical checks, but the single external complaint alleging money taken and calls blocked means you should proceed with caution. Before paying, request a written quote and production timeline, confirm the company's physical address independently, and pay with a method that offers chargeback protection such as a credit card or PayPal rather than a bank transfer or cryptocurrency. If you cannot verify recent delivery experiences from customers you trust, consider a supplier with a stronger and more consistent public track record.
Web research findings
Independent findings for customboxline.com, including public complaints, named review sources, registration records, and look-alike-domain evidence. A missing result is shown as unverified, never converted into a clean bill of health.
- agriculture.stepupbook.usopen
"Do not work with these people they are scams They take your money and they block your number after that do not work with that company"
- Trustpilotopen
"Excellent Service!! This was my first experience with CustomBoxline and i am blown away by their quality and customer service, got my boxes in less than 10 days after the payment without any rush charges. Recommended 100℅"
Reputation Sources
How this domain rates across independent threat-intelligence and blocklist providers.
04 · Domain & Infrastructure
Domain & infrastructure
The plumbing behind the site — who registered it, how it’s encrypted, where it’s hosted, and where it links out. A valid certificate or a calm server doesn’t mean the business is honest — scam sites pass these checks too. Use this to corroborate the verdict, not to overturn it.
Infrastructure map
How the saved page connected to the wider web.
- Domaincustomboxline.com
- Redirects towww.customboxline.com
- Hosted byBrander Group Inc.
- Referencesgoogletagmanager.com · customboxline.co.uk
Domain Timeline
- Mar 11, 2018Domain registered
First appeared in WHOIS records — 8 years old when this review was saved.
- Oct 22, 2026Saved security review — Rated Moderate Risk
The evidence in this saved scan is mixed or incomplete; the completed checks are detailed above.
Contact Verification
Saved contact details can help identify the operator. Their presence supports traceability; it does not prove the business is trustworthy.
- No operator postal address visible on the captured page.
- Contact email on the site's own domain (sales@customboxline.com).
- Phone number listed (1-800-205-9972).
Domain & Encryption
Certificate issued for customboxline.com.
A shared content-delivery network address answers for many sites, so it is not the site's own server and says nothing about who runs it.
Analytics and ads
- Google Tag Manager
Scripts, fonts and CDNs
- Google Fonts
Payment providers the page loads
None seen among the outside domains we saved.
Read from the first 20 outside domains the page loads and the shop platform it uses; the web server and platform rows are under Hosting & Technology. A payment script on the page does not prove the shop accepts that method at checkout, or that you are protected.
Redirect Chain
- 1301http://customboxline.com/
- 2301https://customboxline.com/
- 3200https://www.customboxline.com/
Server Reputation
Referenced Domains
Outbound domains this page links to or loads resources from. Each links to its own security scan.
05 · Evidence Ledger
Evidence ledger
- Antiviruspartial
- Browser threat feedcomplete
- Page contentcomplete
- Analysiscomplete
- Visual evidencecomplete
The conclusion is supported by the evidence saved with this report.
Technical threat
unknownMalware, phishing, credential theft and hostile infrastructure.
No confirmed evidence in this dimension.
Operator / customer risk
unknownComplaints, withdrawals, business conduct and commercial traps.
No confirmed evidence in this dimension.
Source coverage and freshness
Status shows whether usable evidence was saved; finding shows what that evidence observed.
| Source | Result | Completion | Finding | Freshness |
|---|---|---|---|---|
| Antivirus | 0 of 93 engines flagged | Limited | No saved finding | stale fallback · analysed Oct 5, 2026 |
| Browser protection | No browser threat-list match | Completed | No adverse finding | this scan · Oct 22, 2026 |
| Page content | Page fetched · HTTP 200 | Completed | No adverse finding | this scan · Oct 22, 2026 |
| Visual evidence | 1 visible observation saved with the page capture | Completed | No adverse finding | this scan · Oct 22, 2026 |
| Independent research | 2 independent findings were saved | Completed | Adverse | this scan · Oct 22, 2026 |
- Antivirus
- Result0 of 93 engines flagged
- CompletionLimitedFindingNo saved finding
- Freshnessstale fallback · analysed Oct 5, 2026
- Browser protection
- ResultNo browser threat-list match
- CompletionCompletedFindingNo adverse finding
- Freshnessthis scan · Oct 22, 2026
- Page content
- ResultPage fetched · HTTP 200
- CompletionCompletedFindingNo adverse finding
- Freshnessthis scan · Oct 22, 2026
- Visual evidence
- Result1 visible observation saved with the page capture
- CompletionCompletedFindingNo adverse finding
- Freshnessthis scan · Oct 22, 2026
- Independent research
- Result2 independent findings were saved
- CompletionCompletedFindingAdverse
- Freshnessthis scan · Oct 22, 2026
07 · Safety FAQ
Safety FAQ
Common questions, answered directly from the scan data above — so the answers reflect the saved verdict and evidence in this report.
Is customboxline.com a scam or is it safe?
Is customboxline.com safe to use?
Has customboxline.com been flagged by antivirus engines?
Is customboxline.com on any phishing or malware blacklists?
How old is the customboxline.com domain?
Does customboxline.com have a valid SSL certificate?
Where is customboxline.com hosted?
How often is the customboxline.com report updated?
08 · Final Verdict
Final verdict
CustomBoxline is a long-standing custom packaging shop with verifiable contact details, but one external complaint alleges money taken and calls blocked
CustomBoxline presents itself as a custom packaging supplier operating from a physical address in Lowville, New York, and it has been online for over eight years. The site lists a sales email on its own domain and a toll-free phone number, and it uses a valid encrypted connection with no threat warnings from the browser threat feed. Against that, independent research surfaced one user-submitted warning alleging that the company takes money and then blocks the customer's number, while a separate review on an independent review platform is strongly positive. Because the adverse complaint is a single unverified report and the site's own pages could not be fully reviewed for policy and contact completeness, the score sits in the Moderate Risk band rather than Safe or Low Risk.
09 · Community
Community
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