Is customlove.nl safe?
http://customlove.nl/
Checked on
How we checked
Coverage: strong · 5 of 6 applicable core capabilities
- Antivirus (58 of 93 engines answered) · saved result: did not fully complete
- Google Safe Browsing: completed
- page reading: completed
- page capture: completed
- domain records: completed
- web research: completed
CustomLove is an established Dutch-language jewelry webshop whose own refund terms and multiple independent customer complaints point to a low-quality retail operation with delivery and support failures.
customlove.nl presents itself as a Shopify-based jewelry store selling items under a Dutch-language storefront with a fall sale banner and a normal cart and checkout flow. The domain is 1781 days old and the connection is encrypted, so this is not a throwaway scam domain. What moves the score into the High Risk band is the combination of the store's own refund terms, which offer store credit, remake options or only exceptional partial refunds instead of standard returns, and three independent consumer complaint sources describing discoloured or broken products, a package that was never delivered despite a carrier confirmation, and a customer service that was hard to reach and did not answer emails. The site also lists no phone number and no operator postal address on the captured page, so a buyer has no direct escalation route. Technical checks are clean, but the operator and customer-safety picture is not.
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Where this site sits
- Dangerous1–20
- High Risk21–44
- Moderate Risk45–69
- Low Risk70–84
- Safe85–100
The score combines saved evidence strength and analysis quality. Coverage is reported separately.
Why 38/100
High Risk covers scores 21–44. 2 findings pulled the score down; 4 pushed it up.
What pulled the score down
- ModerateThe store's own terms limit refunds the way fake shops do (a token percentage refund, buyer-paid return shipping, or "keep the item").
- Moderate1 antivirus result marked the URL as suspicious. This comes from a saved antivirus observation rather than a new submission, so treat the detection as real but confirm the timing.
What pushed the score up
- SupportsThe registrable domain is 1781 days old
- SupportsThe saved TLS check found a valid encrypted connection
- SupportsThe browser threat feed returned no threat warning
- SupportsContact email on the site's own domain (klantenservice@customlove.nl).
No points per finding are stored for this report: our analysis weighed all findings together to set the score. Each finding shows its saved severity instead (Decisive, Strong, Moderate or Minor). Community reviews never change the Safety Score.
Lost money or shared details on customlove.nl? Do this now
Act quickly: the first hours matter most for a chargeback.
- Call your bank or card issuer now
Ask them to dispute the charge or open a chargeback; the sooner you act, the better your odds. Card payments can often be reversed. Bank transfers and gift cards are harder, but report them to your bank too. Crypto payments usually cannot be reversed: report the wallet address and transaction ID to the exchange you sent from.
- Change any password you entered
If you entered a password on customlove.nl, change it there and anywhere you reused it, and turn on two-factor authentication. Keep screenshots, order confirmations and messages as evidence.
- Report the site
Reports help get scam sites taken down faster and warn other people.
- Report the domain to its registrar
GoDaddy.com registered this domain. ICANN's lookup shows the registrar's abuse contact.
- Ignore anyone offering to recover your money
"Recovery" services or agents who contact you, or ask for a fee up front, are almost always a second scam aimed at victims. Your bank's dispute process and the official reporting services never charge a fee in advance.
Full answers about refunds and reporting are in the Safety FAQ below.
01 · Investigation Brief
Investigation Brief
customlove.nl presents itself as a Shopify-based jewelry store selling items under a Dutch-language storefront with a fall sale banner and a normal cart and checkout flow. The domain is 1781 days old and the connection is encrypted, so this is not a throwaway scam domain. What moves the score into the High Risk band is the combination of the store's own refund terms, which offer store credit, remake options or only exceptional partial refunds instead of standard returns, and three independent consumer complaint sources describing discoloured or broken products, a package that was never delivered despite a carrier confirmation, and a customer service that was hard to reach and did not answer emails. The site also lists no phone number and no operator postal address on the captured page, so a buyer has no direct escalation route. Technical checks are clean, but the operator and customer-safety picture is not.
Restrictive refund terms and repeated customer complaints
The store's own terms do not offer a normal return-and-refund path. The text captured from the site lists store credit, cheaper remake options, and partial refunds only in exceptional cases, which is the pattern used by low-quality retail operations to avoid giving money back.
Independent consumer sources describe concrete problems. One complaint states that a parcel was marked as delivered by the carrier on 5 May 2026 at 22:33, yet no package arrived, the neighbours received nothing, and the customer was home all day with no doorbell. Another source reports that customers had major problems with customer service, which was hard to reach, did not answer emails, or refused to resolve issues. A third source states that consumers reported difficulties getting in touch with the company.
Taken together, the refund language and the complaints describe a shop where a buyer's money can be taken and the product may be discoloured, broken or never arrive, with little practical recourse.
Clean technical checks do not offset the operator risk
On the technical side the picture is unremarkable. The registrable domain is 1781 days old, the saved TLS check found a valid encrypted connection, and the browser threat feed returned no threat warning. A saved antivirus observation shows one engine marking the URL as suspicious, but that result is stale and should be treated as a single historical flag rather than a current detection.
The operator side is weaker. The captured page lists no phone number and no operator postal address, so there is no direct way to reach the business beyond a support mailbox. The site does use an email address on its own domain, klantenservice@customlove.nl, which is a genuine positive signal, but it does not compensate for the refund terms and the complaint record.
Why the score is 38
The store's own terms limit refunds the way fake shops do (a token percentage refund, buyer-paid return shipping, or "keep the item"). Coverage remains separate so missing sources cannot be mistaken for clean results.
02 · Security Evidence
Security evidence
Antivirus Engines
1/ 93
detectionsSaved analysis from October 27, 2026 - stale
1 engine flagged this URL
Every saved adverse engine is listed below. The full provider matrix remains available for audit.
- Malicious
- 0
- Suspicious
- 1
- Total
- 93
| Engine | Finding |
|---|---|
| ESETSuspicious | suspicious |
All 93 engine results
- ESET - Suspicious
- 0xSI_f33d - Unrated
- Abusix - Clean
- Acronis - Clean
- ADMINUSLabs - Clean
- AILabs (MONITORAPP) - Clean
- AlienVault - Clean
- alphaMountain.ai - Clean
- AlphaSOC - Unrated
- Antiy-AVL - Clean
- ArcSight Threat Intelligence - Unrated
- AutoShun - Unrated
- Bfore.Ai PreCrime - Unrated
- BitDefender - Clean
- Bkav - Unrated
- BlockList - Clean
- Blueliv - Clean
- Certego - Clean
- ChainPatrol - Unrated
- Chong Lua Dao - Clean
- CINS Army - Clean
- CRDF - Clean
- Criminal IP - Unrated
- CSIS Security Group - Unrated
- CTX AI - Clean
- Cyan - Unrated
- Cyble - Clean
- CyRadar - Clean
- desenmascara.me - Clean
- DNS8 - Unrated
- Dr.Web - Clean
- EmergingThreats - Clean
- Emsisoft - Clean
- Ermes - Unrated
- ESTsecurity - Clean
- Forcepoint ThreatSeeker - Unrated
- Fortinet - Clean
- Fortra - Unrated
- G-Data - Clean
- GCP Abuse Intelligence - Unrated
- Google Safe Browsing - Clean
- GreenSnow - Clean
- GreyNoise - Unrated
- Gridinsoft - Unrated
- Guardpot - Unrated
- Heimdal Security - Clean
- Hunt.io Intelligence - Unrated
- IPsum - Clean
- Juniper Networks - Clean
- K7AntiVirus - Unrated
- Kaspersky - Clean
- LevelBlue - Clean
- Lionic - Clean
- Lumu - Unrated
- Malwared - Clean
- MalwarePatrol - Clean
- MalwareURL - Unrated
- Mimecast - Unrated
- Netcraft - Unrated
- OpenPhish - Clean
- Orcapot - Unrated
- PhishFort - Unrated
- Phishing Database - Clean
- Phishtank - Clean
- PREBYTES - Clean
- PrecisionSec - Unrated
- Quick Heal - Clean
- Quttera - Clean
- Rising - Clean
- SafeToOpen - Unrated
- Sangfor - Clean
- Sansec eComscan - Unrated
- Scantitan - Clean
- SCUMWARE.org - Clean
- Seclookup - Clean
- Snort IP sample list - Unrated
- SOCRadar - Unrated
- Sophos - Clean
- StopForumSpam - Clean
- Sucuri SiteCheck - Clean
- Synthient - Unrated
- ThreatHive - Clean
- URLhaus - Clean
- URLQuery - Unrated
- Viettel Threat Intelligence - Clean
- VIPRE - Unrated
- ViriBack - Clean
- VX Vault - Clean
- Webroot - Clean
- Xcitium Verdict Cloud - Clean
- Yandex Safebrowsing - Clean
- ZeroCERT - Clean
- ZeroFox - Unrated
How security vendors categorise this site
- alphaMountain.aiShopping
- BitDefenderlifestyle
- Googleshopping
- Sophosonline shopping
Each vendor’s own label for the site, saved with the antivirus result. Labels are separate from the engine verdicts above and can disagree with each other.
Security Scans
Checked against the browser threat feeds available to this scan — no hit.
What we observed
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Visual context from the captured page
The website features a hero image of two women wearing jewelry, with the text 'Liefde Die Blijft' and a promotional banner 'HERFSTSALE Tot 50% Korting'.
What the captured page showed
1 observation- 01
The website features a hero image of two women wearing jewelry, with the text 'Liefde Die Blijft' and a promotional banner 'HERFSTSALE Tot 50% Korting'.
What the page says about itself
What the site says about itself, quoted from the pages we read. The site wrote these words; they are not our findings.
- Page title
CustomLove – Unieke Persoonlijke Sieraden – CustomLove.nl
- Meta description
Ontdek unieke gepersonaliseerde sieraden bij CustomLove. Perfecte cadeaus voor elke gelegenheid. Shop nu en geniet van gratis verzending! 💖
Pages we read
- Main page/Read
- Terms/pages/algemene-voorwaardenRead
- Refund / returns policy/policies/refund-policyRead
- Shipping policy/pages/levertijd-en-verzendenRead
- Contact page/pages/contactRead
03 · Investigation Story
Investigation story
What the site claims
CustomLove – Unieke Persoonlijke Sieraden – CustomLove.nl
What we observed
The page content was captured and checked alongside 58 antivirus results.
What independent research found
3 external findings were saved and compared with the page evidence.
What remains unverified
1 of the 6 applicable core capabilities did not complete, so those gaps remain visible in the coverage ledger.
If this is a scam — what it means for you
What a buyer actually experiences
A visitor browses the storefront, adds an item to the cart and proceeds through the standard checkout on the same domain. The cart and checkout blocks are ordinary e-commerce elements, so the purchase itself looks normal.
If this is a scam, how it works
The evidence-backed path
Each stage below is preserved from the grounded analysis and linked to saved evidence.
After payment, the evidence shows the risk stage. One customer's parcel was recorded as delivered by the carrier even though nothing arrived and the customer was home, and other customers could not get the company to answer emails or resolve problems.
If the buyer then wants their money back, the store's own terms steer them toward store credit, a remake, or only an exceptional partial refund rather than a straightforward return.
Do not order from customlove.nl unless you are willing to accept the risk that the item may arrive damaged or not at all and that getting a refund may be difficult. The store's own terms favour store credit and remakes over cash refunds, and independent complaints describe non-delivery and unresponsive support. If you have already paid, keep your order confirmation and carrier tracking, and raise the issue in writing with your payment provider or card issuer rather than relying only on the shop's support mailbox.
Web research findings
Independent findings for customlove.nl, including public complaints, named review sources, registration records, and look-alike-domain evidence. A missing result is shown as unverified, never converted into a clean bill of health.
- Trustpilotopen
"Klanten ervoeren ook grote problemen met de klantenservice, die moeilijk bereikbaar was en niet reageerde op mails of weigerde problemen op te lossen."
- Test-Aankoopopen
"Ik stel echter vast dat het pakketje zou geleverd zijn op 5 mei 2026. Ik kreeg om 22:33 uur bevestiging via mail van Colis privé, uw partner. Ik ontving geen pakje, de buren ontvingen geen pakje en bovendien was ik de hele dag thuis en werd er niet aangebeld."
- Trustpilotopen
"Consumers have reported difficulties in getting in touch with the company."
Reputation Sources
How this domain rates across independent threat-intelligence and blocklist providers.
04 · Domain & Infrastructure
Domain & infrastructure
The plumbing behind the site — who registered it, how it’s encrypted, where it’s hosted, and where it links out. A valid certificate or a calm server doesn’t mean the business is honest — scam sites pass these checks too. Use this to corroborate the verdict, not to overturn it.
Infrastructure map
How the saved page connected to the wider web.
- Domaincustomlove.nl
- Redirects tocustomlove.nl
- Hosted byShopify, Inc.
- Referencesapi.config-security.com · conf.config-security.com
Domain Timeline
- Dec 13, 2021Domain registered
First appeared in WHOIS records — 4 years old when this review was saved.
- Oct 30, 2026Saved security review — Rated High Risk
The completed checks from this saved scan are detailed above.
customlove.nl is an established domain now carrying threat signals. An older domain that starts tripping security checks is a classic pattern for an asset that was sold, repurposed, or compromised — the age alone is not reassurance.
Contact Verification
Saved contact details can help identify the operator. Their presence supports traceability; it does not prove the business is trustworthy.
- No phone number listed on the captured page.
- No operator postal address visible on the captured page.
- Contact email on the site's own domain (klantenservice@customlove.nl).
Domain & Encryption
Certificate issued for customlove.nl.
A shared content-delivery network address answers for many sites, so it is not the site's own server and says nothing about who runs it.
Analytics and ads
- Google Tag Manager
Chat, reviews and email
- Klaviyo
- Loox reviews
Scripts, fonts and CDNs
- Google Fonts
Payment providers the page loads
None seen among the outside domains we saved.
Read from the first 20 outside domains the page loads and the shop platform it uses; the web server and platform rows are under Hosting & Technology. A payment script on the page does not prove the shop accepts that method at checkout, or that you are protected.
Redirect Chain
- 1301http://customlove.nl/
- 2200https://customlove.nl/
Server Reputation
Referenced Domains
Outbound domains this page links to or loads resources from. Each links to its own security scan.
05 · Evidence Ledger
Evidence ledger
- Antiviruspartial
- Browser threat feedcomplete
- Page contentcomplete
- Analysiscomplete
- Visual evidencecomplete
The conclusion is supported by the evidence saved with this report.
Technical threat
unknownMalware, phishing, credential theft and hostile infrastructure.
1 antivirus result marked the URL as suspicious. This comes from a saved antivirus observation rather than a new submission, so treat the detection as real but confirm the timing.
Operator / customer risk
suspiciousComplaints, withdrawals, business conduct and commercial traps.
The store's own terms limit refunds the way fake shops do (a token percentage refund, buyer-paid return shipping, or "keep the item").
Source coverage and freshness
Status shows whether usable evidence was saved; finding shows what that evidence observed.
| Source | Result | Completion | Finding | Freshness |
|---|---|---|---|---|
| Antivirus | 1 of 93 engines flagged | Limited | Adverse | stale fallback · analysed Oct 27, 2026 |
| Browser protection | No browser threat-list match | Completed | No adverse finding | this scan · Oct 30, 2026 |
| Page content | Page fetched · HTTP 200 | Completed | No adverse finding | this scan · Oct 30, 2026 |
| Visual evidence | 1 visible observation saved with the page capture | Completed | No adverse finding | this scan · Oct 30, 2026 |
| Independent research | 3 independent findings were saved | Completed | Adverse | this scan · Oct 30, 2026 |
- Antivirus
- Result1 of 93 engines flagged
- CompletionLimitedFindingAdverse
- Freshnessstale fallback · analysed Oct 27, 2026
- Browser protection
- ResultNo browser threat-list match
- CompletionCompletedFindingNo adverse finding
- Freshnessthis scan · Oct 30, 2026
- Page content
- ResultPage fetched · HTTP 200
- CompletionCompletedFindingNo adverse finding
- Freshnessthis scan · Oct 30, 2026
- Visual evidence
- Result1 visible observation saved with the page capture
- CompletionCompletedFindingNo adverse finding
- Freshnessthis scan · Oct 30, 2026
- Independent research
- Result3 independent findings were saved
- CompletionCompletedFindingAdverse
- Freshnessthis scan · Oct 30, 2026
07 · Safety FAQ
Safety FAQ
Common questions, answered directly from the scan data above — so the answers reflect the saved verdict and evidence in this report.
Is customlove.nl a scam or a legit website?
Is customlove.nl safe to use?
I already paid or entered my details on customlove.nl — what should I do?
Can I get my money back from customlove.nl?
Is my device at risk after visiting customlove.nl?
How do I report customlove.nl?
customlove.nl looks professional — how can it still be a scam?
Has customlove.nl been flagged by antivirus engines?
Is customlove.nl on any phishing or malware blacklists?
How old is the customlove.nl domain?
Does customlove.nl have a valid SSL certificate?
How often is the customlove.nl report updated?
08 · Final Verdict
Final verdict
CustomLove is an established Dutch-language jewelry webshop whose own refund terms and multiple independent customer complaints point to a low-quality retail operation with delivery and support failures.
customlove.nl presents itself as a Shopify-based jewelry store selling items under a Dutch-language storefront with a fall sale banner and a normal cart and checkout flow. The domain is 1781 days old and the connection is encrypted, so this is not a throwaway scam domain. What moves the score into the High Risk band is the combination of the store's own refund terms, which offer store credit, remake options or only exceptional partial refunds instead of standard returns, and three independent consumer complaint sources describing discoloured or broken products, a package that was never delivered despite a carrier confirmation, and a customer service that was hard to reach and did not answer emails. The site also lists no phone number and no operator postal address on the captured page, so a buyer has no direct escalation route. Technical checks are clean, but the operator and customer-safety picture is not.
09 · Community
Community
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