Security Review

Is farfetch.com legit or a scam?

Our verdict:Suspicious· 55/100

Legitimate luxury e-commerce platform with 20+ year history, but 1,071 BBB complaints and mixed reviews citing delivery and refund problems.

farfetch.comScanned 1d ago
0
Trust score
SUSPICIOUS
Heuristics 100·MT 58
Category tags
e-commerceluxury-retail72% MT confidence

These checks passed — but they don't clear the site. A clean antivirus result, valid SSL, and a calm server only mean it isn't hosting malware; they say nothing about whether the business is real. This verdict is based on the site's conduct and content, not a malware detection.

View density

Analysis Summary

Threat Intelligence
0/92
All engines report clean
Domain Age
23 years old
Registered May 28, 2003
MT Intelligence
Suspicious
Moderate likelihood · 72% confidence
SUSPICIOUS

Warning signs detected

Legitimate luxury e-commerce platform with 20+ year history, but 1,071 BBB complaints and mixed reviews citing delivery and refund problems. Several risk indicators suggest caution. This site might be legitimate — but treat it as unverified until you can independently confirm.

Website Preview

Screenshot of farfetch.com
LIVE RENDER
farfetch.com

Automated page render — captured in a safe sandbox. What an ordinary visitor would see when loading the site.

MT Intelligence

Advanced threat intelligence
MT Security Analyst
Moderate scam likelihoodengineMT · Guardiantrust58/100
MT AgentLive web researchVisual inspection
0%
Confidence
Farfetch is a real, registered UK business founded in 2007 with a clean technical profile — no malware detections, valid SSL, and a domain age of over 23 years. The company was publicly traded on the NYSE until acquired by Coupang in January 2024. However, the evidence package reveals a significant pattern of customer complaints: 1,071 complaints filed with the BBB in the last three years, with recurring themes of non-delivery, empty packages, price changes after purchase, and refusal to process refunds. Independent review sites including an independent review aggregator, Reviews.io, and ProductReview.com.au document these issues consistently. While some positive reviews praise delivery speed and customer service, the volume and consistency of complaints — particularly around refunds and delivery — suggest systemic operational problems rather than outright fraud. The company maintains a fraud-alert page warning about recruitment scams impersonating Farfetch, indicating awareness of its brand being misused. The technical infrastructure is legitimate and the business registration is active, but the customer-service track record presents genuine risk.
Full dossier
Analysis complete

Page Content

Farfetch operates as a curated luxury fashion marketplace connecting boutiques and designers to global customers. The platform offers designer clothing, accessories, and footwear from independent retailers.

Infrastructure

Domain hosted on IP 23.9.135.190 with zero abuse reports and a clean reputation score. SSL certificate issued by DigiCert with 70 days remaining validity. No malware or phishing detections across our antivirus network or browser blocklists.

Domain History

Registered over 23 years ago (8,420 days). Founded in London in 2007 as a legitimate luxury e-commerce platform. Previously listed on the New York Stock Exchange (IPO 2018) and acquired by Coupang in January 2024. No evidence of domain hijacking, cloning, or homoglyph attacks.

Web Reputation

Mixed reputation driven by high complaint volume. an independent review aggregator shows approximately 4.1/5 stars from 64,000+ reviews, but the BBB lists 1,071 complaints in the last three years with primary issues being non-delivery, empty packages, price changes post-purchase, and refund denials. Multiple independent review sites (Reviews.io, ProductReview.com.au) document similar patterns. Some positive reviews affirm the platform as a legitimate retailer with authentic designer items.

Risk Factors
5
  • 1,071 complaints filed with the BBB in the last three years, primarily for non-delivery and refund failures.
  • Recurring reports across multiple review sites of empty packages and items not matching advertised descriptions.
  • Customer reports of price changes after purchase and difficulty obtaining refunds.
  • High volume of negative reviews citing poor customer service responsiveness.
  • Company not accredited by the BBB despite significant complaint history.
Positive Signals
5
  • Domain registered over 23 years ago with consistent business operation since 2007.
  • Legitimate UK company registration (Companies House) with active status.
  • Previously NYSE-listed with institutional backing; now owned by Coupang, a major e-commerce conglomerate.
  • Clean technical profile: zero malware detections, valid SSL, zero abuse reports on hosting IP.
  • Positive reviews on an independent review aggregator and independent sites praising delivery speed and authentic designer inventory.
AI Recommendation
Farfetch is a legitimate platform, but proceed with caution: verify item descriptions carefully before purchase, use a credit card (which offers chargeback protection), and document all communications. If you experience non-delivery or receive an incorrect item, escalate immediately rather than relying on standard customer service channels, given the high complaint volume around refund denials.
Next-gen fraud intelligence
Evidence-backedCross-checked

Web Research Findings

Our live research agent queries scam-report databases, consumer-review sites, news coverage, and general web search for farfetch.com, then cross-checks business-registration records and look-alike domain patterns. Everything below is pulled from what it actually found.

Domain age
23 yrs
Registered May 2003
Business registration
Active · United Kingdom
Site traces back to an actively registered business.
Clone check
Not a clone
No well-known site's layout or branding detected here.
Typosquat check
No look-alike match
The domain doesn't resemble any well-known brand's spelling.
Web mentions
4 scam reports · 1071 complaints · 4 positive
Key findings
7 headline facts from open-web research
  • Domain registered over 20 years ago (consistent with 8420 days age); official site of luxury e-commerce marketplace founded 2007 in London.
  • Acquired by Coupang in January 2024 after near-bankruptcy concerns in 2023; previously publicly traded on NYSE.
  • Trustpilot shows mixed reviews (~4.1/5 from 64k+ reviews) with praise for delivery but frequent complaints about customer service, refunds, non-delivery, and empty packages.
  • BBB: Not accredited; 1,071 complaints in last 3 years (40 closed in last 12 months), primarily on product mismatches, returns, and delivery failures.
  • Multiple customer reports on Reviews.io, ProductReview, and forums accuse the platform of scams, changing prices, selling counterfeits, or refusing refunds.
  • Company maintains a fraud alert page warning about job/recruitment scams impersonating Farfetch; several review sites and blogs affirm it as a legitimate major retailer with authentic items from boutiques.
  • No evidence of the domain itself being a phishing or clone site; Reddit discussions focus on purchase experiences rather than outright fraud claims against the platform.
Scam reports (4)
Direct quotes from public scam databases, forums, and news.
  • Trustpilotopen

    "Farfetch refused to help after I received an empty package... I lost my money, a lot of time, and had to deal with weeks of stress"

  • Reviews.ioopen

    "They are scammers. Extremely unprofessional, they are changing prices after purchase... I'm sorry, but this is fraud."

  • ProductReview.com.auopen

    "SCAM AND BAD CUSTOMER SERVICE – SCAM ! ... One of my orders was never delivered, and their 'free returns' policy turned out to be a scam"

  • "I received an item that does not match what was advertised... Farfetch has refused to provide an appropriate resolution."

Positive reviews (4)
Quotes indicating the site is legitimate.
  • mywifequitherjob.comopen

    "Farfetch is a legitimate company that is publicly traded on the New York Stock Exchange... Buying from Farfetch is 100% safe"

  • have-clothes-will-travel.comopen

    "I am not concerned that they are selling fake designer items, and their customer service seems good, in my experience."

  • spocket.coopen

    "Farfetch is one of the leading online luxury fashion marketplaces... Farfetch is undoubtedly a legitimate platform"

  • Trustpilotopen

    "The process from start to finish was faultless. I was updated constantly"

Business registration
Status: active · United Kingdom

Founded 2007 in London; UK company FARFETCH.COM LIMITED (Companies House); acquired by Coupang in Jan 2024; previously NYSE-listed (IPO 2018); major luxury fashion marketplace.

Research summary
Narrative write-up from our AI analyst, grounded on the facts above

Consumer review sites including an independent review aggregator, Reviews.io, ProductReview.com.au, and the BBB document a consistent pattern of complaints: customers report non-delivery, empty packages, price changes after purchase, and difficulty obtaining refunds. The BBB records 1,071 complaints in the last three years. Positive reviews on an independent review aggregator and independent blogs affirm Farfetch as a legitimate luxury marketplace with authentic designer items and generally reliable delivery, though customer service is frequently criticized. The company is registered in the UK (founded 2007), was previously NYSE-listed, and is now owned by Coupang as of January 2024. No evidence suggests the domain itself is a phishing or clone site; complaints focus on purchase experience and service quality rather than credential harvesting or fraud.

Antivirus Engines

Clean pass · verified
Clean across 92 engines

We cross-check every URL against our antivirus network of 92 malware and blacklist engines. None of them flagged this URL in the last scan.

0Malicious0Suspicious61Harmless92Engines
Clean
Kaspersky
Clean
Bitdefender
Clean
Microsoft
Not in pass
ESET-NOD32
Not in pass
Avira
Not in pass
Sophos
Clean
Fortinet
Clean
Google Safebrowsing
Clean
Emsisoft
Clean

No engine detections. The URL passed every antivirus and blacklist engine we queried in this scan. Stay vigilant — AV coverage is only one signal among many.

Security Scans

Blacklist Check
Not flagged on major threat lists

Checked against the major public blocklists used by browsers and security tools — no hits.

Domain & Encryption

Domain History
Age23 years old
RegistrarLexsynergy Limited
RegisteredMay 28, 2003
ExpiresMay 28, 2027
Owner privacyVisible
Encryption Certificate
StatusValid
ProtocolTLSv1.3
IssuerDigiCert Inc · DigiCert Global G3 TLS ECC SHA384 2020 CA1
ExpiresAug 26, 2026 (70d)
Self-signedNo
Hosting & Technology
HostingAkamai International, BV
Server locationUS
PopularityTop 100k worldwide

Server Reputation

Abuse Intelligence
Confidence score0%
Reports on file0
ISPAkamai International, BV
Usage typeData Center/Web Hosting/Transit

Proceed with caution

Our automated review flagged enough risk that you should treat this site as unverified.

  • Treat farfetch.com as unverified

    Do not enter credentials or send money until you have independently verified the business.

  • Verify the business through independent channels

    Check the company's social profiles, registry records, and search for recent news or reviews that are not hosted on the site itself.

  • Never use irreversible payment methods

    Crypto, gift cards, wire transfers, and cash apps offer zero buyer protection. Use a credit card or PayPal if you must pay.

  • Share your experience

    If you have additional context, drop a comment below or post on the MalwareTips forum.

    Open

Reputation Sources

How this domain rates across independent threat-intelligence and blocklist providers.

Google Safe Browsing
Not listedCheck ↗
VirusTotal
Not listedCheck ↗
AbuseIPDB
Not listedCheck ↗

Safety FAQ

Common questions about this site, answered directly from the scan data above — so the answers always reflect the latest verdict on this page.

  • Our automated security review marked farfetch.com as suspicious. Several warning signs were detected; it may still turn out legitimate, but you should verify it through independent channels before trusting it with money or credentials.
  • farfetch.com currently scores 55/100 on our trust scale. We found enough warning signals to recommend caution. Verify the site through independent channels before entering credentials or money.
  • Yes. farfetch.com presents a valid TLSv1.3 certificate issued by DigiCert Inc · DigiCert Global G3 TLS ECC SHA384 2020 CA1, expiring in 70 days. Note that SSL only encrypts the connection — it does not guarantee that the site itself is trustworthy.
  • farfetch.com is 23.1 years old, registered on 5/28/2003 through Lexsynergy Limited. Scam domains are often freshly registered — a site under 6 months old warrants extra caution.
  • No. All 92 antivirus engines in our malware network report farfetch.com as clean.
  • No. farfetch.com is not currently listed on the major browser blocklist feeds that modern browsers use.
  • farfetch.com resolves to an IP operated by Akamai International, BV in US (usage type: Data Center/Web Hosting/Transit). Hosting location alone doesn't make a site good or bad, but unusual geography for a brand's claimed country is one of many signals we weigh.
  • Yes. farfetch.com sits in the global top-100k on Cloudflare Radar, which means it has substantial real-world traffic. That does not automatically make it safe, but established brands almost always rank here and throwaway scam domains almost never do.

Final Verdict

0
Trust / 100
Final Verdict·farfetch.com
SUSPICIOUS

Farfetch is a legitimate, established luxury fashion marketplace founded in 2007 and acquired by Coupang in 2024, but it carries a high volume of customer complaints about delivery failures, refunds, and service issues that warrant caution before purchasing.

Farfetch is a legitimate platform, but proceed with caution: verify item descriptions carefully before purchase, use a credit card (which offers chargeback protection), and document all communications. If you experience non-delivery or receive an incorrect item, escalate immediately rather than relying on standard customer service channels, given the high complaint volume around refund denials.

AV engines
92
MT passes
2
Net signals
0
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Community review

User reviews & comments(0)

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This report is generated automatically by combining threat intelligence, domain signals, and an AI security analyst. It is informational, not legal advice. Always use your own judgement before sharing personal information or money online.