Is farfetch.com legit or a scam?
Legitimate luxury e-commerce platform with 20+ year history, but 1,071 BBB complaints and mixed reviews citing delivery and refund problems.
These checks passed — but they don't clear the site. A clean antivirus result, valid SSL, and a calm server only mean it isn't hosting malware; they say nothing about whether the business is real. This verdict is based on the site's conduct and content, not a malware detection.
Analysis Summary
Warning signs detected
Legitimate luxury e-commerce platform with 20+ year history, but 1,071 BBB complaints and mixed reviews citing delivery and refund problems. Several risk indicators suggest caution. This site might be legitimate — but treat it as unverified until you can independently confirm.
Website Preview

Automated page render — captured in a safe sandbox. What an ordinary visitor would see when loading the site.
MT Intelligence
Farfetch is a real, registered UK business founded in 2007 with a clean technical profile — no malware detections, valid SSL, and a domain age of over 23 years. The company was publicly traded on the NYSE until acquired by Coupang in January 2024. However, the evidence package reveals a significant pattern of customer complaints: 1,071 complaints filed with the BBB in the last three years, with recurring themes of non-delivery, empty packages, price changes after purchase, and refusal to process refunds. Independent review sites including an independent review aggregator, Reviews.io, and ProductReview.com.au document these issues consistently. While some positive reviews praise delivery speed and customer service, the volume and consistency of complaints — particularly around refunds and delivery — suggest systemic operational problems rather than outright fraud. The company maintains a fraud-alert page warning about recruitment scams impersonating Farfetch, indicating awareness of its brand being misused. The technical infrastructure is legitimate and the business registration is active, but the customer-service track record presents genuine risk.
Web Research Findings
Our live research agent queries scam-report databases, consumer-review sites, news coverage, and general web search for farfetch.com, then cross-checks business-registration records and look-alike domain patterns. Everything below is pulled from what it actually found.
- Domain registered over 20 years ago (consistent with 8420 days age); official site of luxury e-commerce marketplace founded 2007 in London.
- Acquired by Coupang in January 2024 after near-bankruptcy concerns in 2023; previously publicly traded on NYSE.
- Trustpilot shows mixed reviews (~4.1/5 from 64k+ reviews) with praise for delivery but frequent complaints about customer service, refunds, non-delivery, and empty packages.
- BBB: Not accredited; 1,071 complaints in last 3 years (40 closed in last 12 months), primarily on product mismatches, returns, and delivery failures.
- Multiple customer reports on Reviews.io, ProductReview, and forums accuse the platform of scams, changing prices, selling counterfeits, or refusing refunds.
- Company maintains a fraud alert page warning about job/recruitment scams impersonating Farfetch; several review sites and blogs affirm it as a legitimate major retailer with authentic items from boutiques.
- No evidence of the domain itself being a phishing or clone site; Reddit discussions focus on purchase experiences rather than outright fraud claims against the platform.
- Trustpilotopen
"Farfetch refused to help after I received an empty package... I lost my money, a lot of time, and had to deal with weeks of stress"
- Reviews.ioopen
"They are scammers. Extremely unprofessional, they are changing prices after purchase... I'm sorry, but this is fraud."
- ProductReview.com.auopen
"SCAM AND BAD CUSTOMER SERVICE – SCAM ! ... One of my orders was never delivered, and their 'free returns' policy turned out to be a scam"
- BBBopen
"I received an item that does not match what was advertised... Farfetch has refused to provide an appropriate resolution."
- mywifequitherjob.comopen
"Farfetch is a legitimate company that is publicly traded on the New York Stock Exchange... Buying from Farfetch is 100% safe"
- have-clothes-will-travel.comopen
"I am not concerned that they are selling fake designer items, and their customer service seems good, in my experience."
- spocket.coopen
"Farfetch is one of the leading online luxury fashion marketplaces... Farfetch is undoubtedly a legitimate platform"
- Trustpilotopen
"The process from start to finish was faultless. I was updated constantly"
Founded 2007 in London; UK company FARFETCH.COM LIMITED (Companies House); acquired by Coupang in Jan 2024; previously NYSE-listed (IPO 2018); major luxury fashion marketplace.
Consumer review sites including an independent review aggregator, Reviews.io, ProductReview.com.au, and the BBB document a consistent pattern of complaints: customers report non-delivery, empty packages, price changes after purchase, and difficulty obtaining refunds. The BBB records 1,071 complaints in the last three years. Positive reviews on an independent review aggregator and independent blogs affirm Farfetch as a legitimate luxury marketplace with authentic designer items and generally reliable delivery, though customer service is frequently criticized. The company is registered in the UK (founded 2007), was previously NYSE-listed, and is now owned by Coupang as of January 2024. No evidence suggests the domain itself is a phishing or clone site; complaints focus on purchase experience and service quality rather than credential harvesting or fraud.
Antivirus Engines
Security Scans
Checked against the major public blocklists used by browsers and security tools — no hits.
Domain & Encryption
Server Reputation
Proceed with caution
Our automated review flagged enough risk that you should treat this site as unverified.
- Treat farfetch.com as unverified
Do not enter credentials or send money until you have independently verified the business.
- Verify the business through independent channels
Check the company's social profiles, registry records, and search for recent news or reviews that are not hosted on the site itself.
- Never use irreversible payment methods
Crypto, gift cards, wire transfers, and cash apps offer zero buyer protection. Use a credit card or PayPal if you must pay.
- OpenShare your experience
If you have additional context, drop a comment below or post on the MalwareTips forum.
Reputation Sources
How this domain rates across independent threat-intelligence and blocklist providers.
Safety FAQ
Common questions about this site, answered directly from the scan data above — so the answers always reflect the latest verdict on this page.
- Our automated security review marked farfetch.com as suspicious. Several warning signs were detected; it may still turn out legitimate, but you should verify it through independent channels before trusting it with money or credentials.
- farfetch.com currently scores 55/100 on our trust scale. We found enough warning signals to recommend caution. Verify the site through independent channels before entering credentials or money.
- Yes. farfetch.com presents a valid TLSv1.3 certificate issued by DigiCert Inc · DigiCert Global G3 TLS ECC SHA384 2020 CA1, expiring in 70 days. Note that SSL only encrypts the connection — it does not guarantee that the site itself is trustworthy.
- farfetch.com is 23.1 years old, registered on 5/28/2003 through Lexsynergy Limited. Scam domains are often freshly registered — a site under 6 months old warrants extra caution.
- No. All 92 antivirus engines in our malware network report farfetch.com as clean.
- No. farfetch.com is not currently listed on the major browser blocklist feeds that modern browsers use.
- farfetch.com resolves to an IP operated by Akamai International, BV in US (usage type: Data Center/Web Hosting/Transit). Hosting location alone doesn't make a site good or bad, but unusual geography for a brand's claimed country is one of many signals we weigh.
- Yes. farfetch.com sits in the global top-100k on Cloudflare Radar, which means it has substantial real-world traffic. That does not automatically make it safe, but established brands almost always rank here and throwaway scam domains almost never do.
User reviews & comments(0)
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