Is getyourguide.com legit or a scam?
Established travel-booking marketplace with legitimate registration and clean technical signals, but hundreds of documented complaints about refund disputes and provider reliability.
These checks passed — but they don't clear the site. A clean antivirus result, valid SSL, and a calm server only mean it isn't hosting malware; they say nothing about whether the business is real. This verdict is based on the site's conduct and content, not a malware detection.
Analysis Summary
Warning signs detected
Several risk indicators suggest caution. This site might be legitimate — but treat it as unverified until you can independently confirm.
Website Preview
Automated page render — captured in a safe sandbox. What an ordinary visitor would see when loading the site. See full visual analysis →
Visual Screenshot Analysis
We capture a fresh screenshot of the live page and ask a vision model to look for scam visual patterns — fake trust badges, countdown timers, overlay pop-ups, and visual clones of legitimate brands.
Visual red flags detected in the screenshot
The screenshot shows a standard error/maintenance page bearing the GetYourGuide brand with support contact numbers and a Cloudflare Ray ID, indicating a temporary service disruption rather than any scam-related content. No deceptive visual elements are present.
What our vision model saw
3 signalsPage displays a branded error screen ('An error occurred. We'll be right back.') with the GetYourGuide logo, consistent with a legitimate service outage page.
Error page includes a Ray ID and IP address, consistent with Cloudflare-backed infrastructure error pages used by legitimate sites.
Page lists regional customer service phone numbers for multiple countries (USA, UK, Germany, etc.), a pattern typical of legitimate travel/booking platforms.
MT Intelligence
GetYourGuide operates as a registered German company (HRB 132059 B, founded 2009) with 18+ years of domain history, valid SSL, and zero malware detections across our antivirus network. The domain ranks in the global top-100k and hosts a professional error page with regional support numbers, consistent with a major travel platform. However, the evidence package contains 495 documented complaints and 5 scam-report citations from travel forums and review sites, with recurring themes of refund delays, provider cancellations, double-charging, and poor customer service. Positive reviews on aggregator sites acknowledge the platform as legitimate but note that tour quality depends on individual local operators. The core issue is not that GetYourGuide itself is a scam, but that it operates a high-volume third-party marketplace where disputes between travelers and tour providers are frequent and resolution is often contested.
Web Research Findings
Our live research agent queries scam-report databases, consumer-review sites, news coverage, and general web search for getyourguide.com, then cross-checks business-registration records and look-alike domain patterns. Everything below is pulled from what it actually found.
- Domain active for ~18.8 years (6872 days); major travel activities booking platform founded in 2009 in Switzerland, now headquartered in Berlin, Germany.
- Operates as a third-party marketplace connecting travelers with local tour providers (does not run tours itself); over 200,000 experiences listed with 50,000+ supply partners.
- Legal entity GetYourGuide Deutschland GmbH officially registered in Germany (HRB 132059 B, VAT DE276456081); transparent legal notice and supplier verification process requiring business registration docs.
- Trustpilot shows ~4/5 rating from 53,000+ reviews; positive analyses describe it as legitimate with secure payments, though individual tour quality varies by local operator.
- Significant volume of customer complaints (hundreds on PissedConsumer, Reviews.io, forums) about cancellations, no-shows by providers, refund disputes, double-charging, and poor customer service.
- Frequently discussed on Reddit, Tripadvisor, Rick Steves, and Fodor's; mixed experiences with many users reporting successful bookings but others labeling specific failures as "scam" or "ripoff".
- No evidence of malware, phishing, or fake site; recognized Wikipedia entry and active press presence as a leading global online marketplace for tours and activities.
- Rick Steves Travel Forumopen
"AVOID, SCAM! They advertised an activity in a different country and they will not refund our money."
- Reviews.ioopen
"This is a scam – avoid at all costs! My partner and I booked two tickets for the Basilica Cistern at Istanbul through Get Your Guide."
- Tripadvisor Forumopen
"Get Your Guide is Scam. Never use them! Its scam. It happened to me today. Its not credible company."
- Fodor's Travel Talk Forumsopen
"'Get Your Guide' is a ripoff... they are extremely untrustworthy. They charged me twice for the same museum pass in Paris."
- PissedConsumeropen
"Absolutely fraud company. 2 tours booked on your app in japan and fully paid but activity provider seems to be fraud"
- Trip n Senseopen
"Yes, GetYourGuide is 100% legitimate. After analyzing 6.2 million customer reviews... it's a safe and reliable platform for booking tours and skip-the-line tickets."
- Trustpilotopen
"GetYourGuide's 4-star rating. 53,335 people have written so far... reviewers had a great experience with this company."
- Tripadvisor Forumopen
"GetYourGuide is not a scam it's just a third party agent like Viator... They don't operate any excursions."
GetYourGuide Deutschland GmbH, registered at Amtsgericht Charlottenburg (HRB 132059 B), Sonnenburger Strasse 73, 10437 Berlin. VAT ID: DE276456081. Founded 2009, HQ Berlin.
Our research found 5 scam-report citations and 495 documented complaints across travel forums (Rick Steves, Tripadvisor, Fodor's), consumer-review aggregators (Reviews.io, PissedConsumer), and travel-community sites. Common complaint themes include refund delays, provider no-shows, double-charging, and poor customer service response. However, 3 positive reviews from independent travel-analysis sites and an independent review aggregator (4-star rating from 53,000+ reviewers) confirm GetYourGuide as a legitimate marketplace. The consensus is that GetYourGuide itself is not fraudulent, but operates a high-volume third-party platform where disputes between travelers and local tour operators are frequent and resolution is often contested.
Antivirus Engines
Security Scans
Checked against the major public blocklists used by browsers and security tools — no hits.
Domain & Encryption
Server Reputation
Proceed with caution
Our automated review flagged enough risk that you should treat this site as unverified.
- Treat getyourguide.com as unverified
Do not enter credentials or send money until you have independently verified the business.
- Verify the business through independent channels
Check the company's social profiles, registry records, and search for recent news or reviews that are not hosted on the site itself.
- Never use irreversible payment methods
Crypto, gift cards, wire transfers, and cash apps offer zero buyer protection. Use a credit card or PayPal if you must pay.
- OpenShare your experience
If you have additional context, drop a comment below or post on the MalwareTips forum.
Reputation Sources
How this domain rates across independent threat-intelligence and blocklist providers.
Safety FAQ
Common questions about this site, answered directly from the scan data above — so the answers always reflect the latest verdict on this page.
- Our automated security review marked getyourguide.com as suspicious. Several warning signs were detected; it may still turn out legitimate, but you should verify it through independent channels before trusting it with money or credentials.
- getyourguide.com currently scores 55/100 on our trust scale. We found enough warning signals to recommend caution. Verify the site through independent channels before entering credentials or money.
- Yes. getyourguide.com presents a valid TLSv1.3 certificate issued by Google Trust Services · WE1, expiring in 43 days. Note that SSL only encrypts the connection — it does not guarantee that the site itself is trustworthy.
- getyourguide.com is 18.8 years old, registered on 8/19/2007 through Gandi SAS. Scam domains are often freshly registered — a site under 6 months old warrants extra caution.
- No. All 92 antivirus engines in our malware network report getyourguide.com as clean.
- No. getyourguide.com is not currently listed on the major browser blocklist feeds that modern browsers use.
- getyourguide.com resolves to an IP operated by Cloudflare, Inc. in US (usage type: Content Delivery Network). Hosting location alone doesn't make a site good or bad, but unusual geography for a brand's claimed country is one of many signals we weigh.
- Yes. getyourguide.com sits in the global top-100k on Cloudflare Radar, which means it has substantial real-world traffic. That does not automatically make it safe, but established brands almost always rank here and throwaway scam domains almost never do.
User reviews & comments(0)
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