Is hims.com safe?

The membership renews automatically and refunds are tightly limited

The offer shown on the site is an active Hims Weight Loss Membership priced at $39 for the first month that auto-renews at $149 per month. That is a recurring charge, not a one-off purchase, and the renewal price is roughly four times the introductory price.

The published refund terms reinforce the same structure. A full refund is available only if the request is made within 48 hours of payment and no testing services have been received; after that window, refunds are offered on a case-by-case basis in the company's sole and absolute discretion, and after one year no refund is available at all.

A separate clause states that once a subscription renews, unused services do not roll over or carry forward to a later period, so a customer who misses the cancellation window loses the value of that period rather than having it credited.

A consumer complaint matches the advertised billing pattern

One consumer complaint states that the company was not up front about monthly charges, that a $39 start became a $149 monthly membership charge with no medication included, and that a refund was refused. This is a single complaint rather than a pattern of many independent reports, so it should be read as one customer's account, but it aligns closely with the billing and refund terms the site itself publishes.

The company does disclose who it is: a phone number (1-800-368-0038) and a postal address appear on the page, and the terms describe products and services sold by Hims & Hers or by third-party medical providers, pharmacies, laboratories and other vendors through the service.

No technical threat, but the commercial terms carry the risk

Nothing in the technical checks suggests malware, phishing or a compromised connection. The saved TLS check found a valid encrypted connection, the browser threat feed returned no threat warning, and the hosting address has an abuse confidence score of 0 out of 100 across zero saved reports.

The risk here is operator and customer risk, not a technical one. The site's own terms place the refund decision largely in the company's hands after the first 48 hours, and the membership renews automatically at a much higher price than the introductory month. A visitor who does not cancel before renewal can be charged again without a straightforward route to a refund.