No threats detected
All checks passed. This site appears legitimate — but always stay alert for phishing even on trusted domains.
Is hoyoverse.com legit or a scam?
Official HoYoverse corporate domain for the Genshin Impact publisher, registered nearly five years ago with active Singapore company records.
Analysis Summary
MT Intelligence
The domain resolves to the verified headquarters of Cognosphere Pte. Ltd., the legal entity operating under the HoYoverse brand. Its 1761-day age and clean hosting IP with zero abuse reports align with a long-running legitimate business. The evidence package confirms matching business registration details and lists the site as the official corporate presence rather than a clone. independent review aggregator and Reddit threads show customer complaints about monetization and support, yet these target the real company, not fraudulent operators. No malware detections, no login forms harvesting credentials, and no scam-family matches appear in the scan. The minimal page content is consistent with a corporate landing page that links out to game-specific subdomains.
Website Preview
Automated page render — captured in a safe sandbox. What an ordinary visitor would see when loading the site.
Web Research Findings
Our live research agent queries scam-report databases, consumer-review sites, news coverage, and general web search for hoyoverse.com, then cross-checks business-registration records and look-alike domain patterns. Everything below is pulled from what it actually found.
- hoyoverse.com is the official corporate site for HoYoverse (Cognosphere Pte. Ltd., Singapore), rebrand of miHoYo established ~2021-2022.
- Company publishes Genshin Impact, Honkai: Star Rail, Zenless Zone Zero; official domains include hoyoverse.com, hoyolab.com, genshin.hoyoverse.com.
- Trustpilot page for hoyoverse.com shows 1.6/5 rating from 34 reviews, with frequent complaints about customer support, account recovery, and monetization.
- PissedConsumer reports 2.3/5 from 15 reviews citing poor support for hacked accounts and refunds.
- Multiple sources (Reddit, official statements) note phishing/scam emails and fake sites impersonating HoYoverse; official site warns players about third-party phishing.
- Singapore company registry confirms COGNOSPHERE PTE. LTD. active since July 2021 with matching address from privacy policy.
- Domain referenced positively in official game sites and help centers; no evidence of it being a typosquat or unauthorized clone.
- Trustpilotopen
"It's an incredibly greedy company that exploits players and doesn't value them. They treat us like gods to make money, even though they previously said they didn't care about money."
- Bitdefenderopen
"Attackers frequently clone official-looking HoYoverse login or top-up pages and spread them through ads, DMs, fake support messages, or giveaway lures."
- Reddit r/Genshin_Impactopen
"e-mail.hoyoverse.com is a sub-domain of hoyoverse , scammers can't steal that bit. That's why scam e-mails will always put the scammy part AFTER ..."
- Facebook Genshin Impact groupopen
"It is a legitimate email from Hoyoverse. ... Legit. I got one too and 2 of my alt account emails did as well, so I did the survey, it didn't ask any of my account or personal info at all."
COGNOSPHERE PTE. LTD. (UEN 202124361E), registered 12 July 2021, status Live Company; address 1 One-North Crescent #06-01/02, Singapore 138538. HoYoverse brand of miHoYo/Cognosphere.
independent review aggregator carries a low 1.6/5 rating from 34 reviews focused on customer support and monetization. Reddit threads warn about phishing emails that mimic HoYoverse but confirm the main domain is legitimate. Bitdefender and other sources document widespread fake login pages impersonating the brand. Singapore company records verify the active registration of the operating entity.
Security Scans
Checked against the major public blocklists used by browsers and security tools — no hits.
Contact Verification
We fetched the page and looked for real-world contact details. Legitimate businesses almost always publish an email on their own domain, a phone number, and a postal address. Scam shops usually don't.
- No contact email found anywhere on the page.
- No phone number listed on the page.
- No postal address visible on the page.
Domain & Encryption
Redirect Chain
- 1301http://hoyoverse.com/
- 2200https://www.hoyoverse.com/cross-domain
Server Reputation
Still, stay alert
No major threat indicators — but a clean scan does not guarantee every page is safe, and phishing emails routinely spoof real domains.
- Double-check the exact URL in your address bar
Confirm you are actually on hoyoverse.com and not a lookalike like h-oyoverse.com.com or an IDN homoglyph.
- Use a password manager
Password managers only auto-fill on the exact domain they were saved for — they refuse to fill lookalike domains, which is the single best phishing defence.
- OpenDiscuss this site on the forum
If you have first-hand experience with this site — good or bad — share it with the MalwareTips community.
Reputation Sources
How this domain rates across independent threat-intelligence and blocklist providers.
Safety FAQ
Common questions about this site, answered from the scan data on this page. These are auto-generated — not hand-written — so they always match the underlying report.
- Our automated security review found no threat indicators on hoyoverse.com. The site appears legitimate based on the signals we checked, but always stay alert for phishing emails that spoof real domains.
- hoyoverse.com passed our automated security checks with a trust score of 82/100. No antivirus engines or major blacklists flagged the site at the time of the last scan.
- Yes. hoyoverse.com presents a valid TLSv1.2 certificate issued by DigiCert Inc · DigiCert Global G2 TLS RSA SHA256 2020 CA1, expiring in 139 days. Note that SSL only encrypts the connection — it does not guarantee that the site itself is trustworthy.
- hoyoverse.com is 4.8 years old, registered on 8/10/2021 through GoDaddy.com, LLC. Scam domains are often freshly registered — a site under 6 months old warrants extra caution.
- No. hoyoverse.com is not currently listed on the major browser blocklist feeds that modern browsers use.
- hoyoverse.com resolves to an IP operated by Alibaba Cloud LLC in SG (usage type: Data Center/Web Hosting/Transit). Hosting location alone doesn't make a site good or bad, but unusual geography for a brand's claimed country is one of many signals we weigh.
- We cache results for 24 hours. Signed-in MalwareTips members can trigger a manual rescan at any time using the "Rescan" button on the report page, which re-runs every check from scratch and refreshes this page.
User reviews & comments(0)
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