Is jivosite.com legit or a scam?
Jivosite.com is the established official website for Jivo, a legitimate global live chat and customer support software provider with over a decade of operation.
Analysis Summary
No threats detected
All checks passed. This site appears legitimate — but always stay alert for phishing even on trusted domains.
Website Preview
Automated page render — captured in a safe sandbox. What an ordinary visitor would see when loading the site. See full visual analysis →
Visual Screenshot Analysis
We capture a fresh screenshot of the live page and ask a vision model to look for scam visual patterns — fake trust badges, countdown timers, overlay pop-ups, and visual clones of legitimate brands.
Visual red flags detected in the screenshot
The page displays a professional, fully-rendered business service layout for a customer communication platform with no visual indicators of fraud or deceptive design.
What our vision model saw
6 signalsProfessional branding and logo for Jivo
Standard SaaS layout with clear value proposition and call-to-action
Legitimate partner logos displayed for social proof
Functional cookie consent banner present
Clean typography and high-quality iconography for messaging platforms
No urgency tactics, fake timers, or suspicious trust badges detected
MT Intelligence
The domain has been active since 2011 and is registered to a verified business entity with a clear history of operations and acquisitions. Our antivirus network shows no malicious detections across 92 different engines, and the site maintains a high global traffic ranking. While some technical sandboxes have flagged specific script subdomains, this is common for third-party chat widgets that are sometimes embedded on low-quality external sites. The presence of professional branding, valid SSL certification, and integration with major platforms like Wix and WordPress further confirms its legitimacy. We found no evidence of phishing or data theft associated with the core service.
Web Research Findings
Our live research agent queries scam-report databases, consumer-review sites, news coverage, and general web search for jivosite.com, then cross-checks business-registration records and look-alike domain patterns. Everything below is pulled from what it actually found.
- Domain jivosite.com is over 15 years old (created ~May 2011 per WHOIS references).
- JivoChat (formerly JivoSite) is a legitimate omnichannel live chat and customer communication platform founded in 2012 in Russia, acquired by Sberbank in 2021.
- Claims 200k+ businesses, 14M+ chats per month, 65k+ daily operators; integrated on major platforms like Wix, Google Play, App Store, and WordPress.
- Scamadviser gives high trust scores (99/100 for jivochat.com, 100 for code.jivosite.com subdomains).
- Mixed reviews: positive on ease of use and longevity; complaints about poor support, broken features (e.g. iOS SDK), and some criticism for Russian/Sberbank ties.
- Subdomain code.jivosite.com flagged as "Malicious activity" in multiple malware sandboxes (ANY.RUN, JoeSandbox) in 2024-2025 reports; may relate to specific widget/script analysis rather than the main service.
- No major scam reports of phishing, wallet theft, or direct fraud by the company itself; some reviews warn it appears on scam sites.
- Trustpilotopen
"One of the worst customer support solutions you can have. Mobile SDK is broken on iOS, and their support is very slow in finding solutions."
- SaaSAdviseropen
"Jivochat are a disgrace. They associate with companies that scam the public and claim to be legitimate. When you see the live chat Jivochat on any site, pause ..."
- ANY.RUNopen
"Online sandbox report for code.jivosite.com , verdict: Malicious activity."
- AppSumoopen
"I`ve been using JivoSite ( JivoChat now) for many many years for all my companies websites. I guess almost since Jivo`s very launch."
- Research.comopen
"JivoChat Review 2026: Pricing, Features, Pros & Cons ... 4.8 / 5"
- jivochat.comopen
"Using JivoChat chatbot, 90% of requests are now resolved automatically, and deal conversion rate increased by 15%. Head of Customer Service, Renaissance Life"
Founded 2012 in Moscow by Timur Valishev (CEO); legal name Jivosite Inc. / LLC variants; acquired by Sberbank in June 2021; also lists Brazil (LLC Tecnology Distribution Ltda) and other entities for regional operations.
Antivirus Engines
Security Scans
Checked against the major public blocklists used by browsers and security tools — no hits.
Contact Verification
We fetched the page and looked for real-world contact details. Legitimate businesses almost always publish an email on their own domain, a phone number, and a postal address. Scam shops usually don't.
- No phone number listed on the page.
- No postal address visible on the page.
- Contact email on the site's own domain (info@jivosite.com).
Domain & Encryption
Redirect Chain
- 1301http://jivosite.com/
- 2200https://jivosite.com/
Server Reputation
Still, stay alert
No major threat indicators — but a clean scan does not guarantee every page is safe, and phishing emails routinely spoof real domains.
- Double-check the exact URL in your address bar
Confirm you are actually on jivosite.com and not a lookalike like j-ivosite.com.com or an IDN homoglyph.
- Use a password manager
Password managers only auto-fill on the exact domain they were saved for — they refuse to fill lookalike domains, which is the single best phishing defence.
- OpenDiscuss this site on the forum
If you have first-hand experience with this site — good or bad — share it with the MalwareTips community.
Reputation Sources
How this domain rates across independent threat-intelligence and blocklist providers.
Referenced Domains
Outbound domains this page links to or loads resources from. Each links to its own security scan.
Safety FAQ
Common questions about this site, answered directly from the scan data above — so the answers always reflect the latest verdict on this page.
- Our automated security review found no threat indicators on jivosite.com. The site appears legitimate based on the signals we checked, but always stay alert for phishing emails that spoof real domains.
- jivosite.com passed our automated security checks with a trust score of 95/100. No antivirus engines or major blacklists flagged the site at the time of the last scan.
- Yes. jivosite.com presents a valid TLSv1.3 certificate issued by GoDaddy.com, Inc. · Go Daddy Secure Certificate Authority - G2, expiring in 121 days. Note that SSL only encrypts the connection — it does not guarantee that the site itself is trustworthy.
- jivosite.com is 15.2 years old, registered on 5/6/2011 through GoDaddy.com, LLC. Scam domains are often freshly registered — a site under 6 months old warrants extra caution.
- No. All 92 antivirus engines in our malware network report jivosite.com as clean.
- No. jivosite.com is not currently listed on the major browser blocklist feeds that modern browsers use.
- jivosite.com resolves to an IP operated by EdgeCenter LLC in AM (usage type: Data Center/Web Hosting/Transit). Hosting location alone doesn't make a site good or bad, but unusual geography for a brand's claimed country is one of many signals we weigh.
- Yes. jivosite.com sits in the global top-100k on Cloudflare Radar, which means it has substantial real-world traffic. That does not automatically make it safe, but established brands almost always rank here and throwaway scam domains almost never do.
User reviews & comments(0)
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