Is metaleks.com safe?
http://metaleks.com/
Checked on
How we checked
Coverage: strong · 5 of 6 applicable core capabilities
- Antivirus (60 of 93 engines answered) · saved result: did not fully complete
- Google Safe Browsing: completed
- page reading: completed
- page capture: completed
- domain records: completed
- web research: completed
Metaleks is a long-registered metal-print shop whose own customers report paid orders that never arrived and an artist who says they were never paid.
Metaleks sells custom metal photo prints and presents itself as a licensee of Paradox Interactive AB for Stellaris since 2025, with a Thanksgiving sale and a "Track Your Order" flow. The technical side is unremarkable: a valid encrypted connection, no browser threat feed warning, and a domain registered over 13 years ago. What moves the score down is target-bound customer evidence: one buyer says a US$350 order placed in September never arrived after a promised 10-14 business days and that support only made excuses, and a second reviewer describing themselves as an artist says they were never paid and were ghosted. A saved antivirus observation also marks the URL suspicious. The site does list a same-domain support email, a phone number and a postal address, which is why this is not scored as an outright anonymous shell, but the reported non-delivery and non-payment pattern keeps it in the High Risk band.
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Where this site sits
- Dangerous1–20
- High Risk21–44
- Moderate Risk45–69
- Low Risk70–84
- Safe85–100
The score combines saved evidence strength and analysis quality. Coverage is reported separately.
Why 38/100
High Risk covers scores 21–44. 1 finding pulled the score down; 6 pushed it up.
What pulled the score down
- Moderate1 antivirus result marked the URL as suspicious. This comes from a saved antivirus observation rather than a new submission, so treat the detection as real but confirm the timing.
What pushed the score up
- SupportsThe registrable domain is 5088 days old
- SupportsContact email on the site's own domain (support@metaleks.com).
- SupportsPhone number listed (+1 (786)878-7073).
- SupportsPostal address visible on the page.
- SupportsThe browser threat feed returned no threat warning
- SupportsThe saved TLS check found a valid encrypted connection
No points per finding are stored for this report: our analysis weighed all findings together to set the score. Each finding shows its saved severity instead (Decisive, Strong, Moderate or Minor). Community reviews never change the Safety Score.
Lost money or shared details on metaleks.com? Do this now
Act quickly: the first hours matter most for a chargeback.
- Call your bank or card issuer now
Ask them to dispute the charge or open a chargeback; the sooner you act, the better your odds. Card payments can often be reversed. Bank transfers and gift cards are harder, but report them to your bank too. Crypto payments usually cannot be reversed: report the wallet address and transaction ID to the exchange you sent from.
- Change any password you entered
If you entered a password on metaleks.com, change it there and anywhere you reused it, and turn on two-factor authentication. Keep screenshots, order confirmations and messages as evidence.
- Report the site
Reports help get scam sites taken down faster and warn other people.
- Report the domain to its registrar
Alibaba Cloud Computing Ltd. d/b/a HiChina (www.net.cn) takes abuse reports at domainabuse@service.aliyun.com (+86.95187). Include the address and what happened.
- Ignore anyone offering to recover your money
"Recovery" services or agents who contact you, or ask for a fee up front, are almost always a second scam aimed at victims. Your bank's dispute process and the official reporting services never charge a fee in advance.
Full answers about refunds and reporting are in the Safety FAQ below.
01 · Investigation Brief
Investigation Brief
Metaleks sells custom metal photo prints and presents itself as a licensee of Paradox Interactive AB for Stellaris since 2025, with a Thanksgiving sale and a "Track Your Order" flow. The technical side is unremarkable: a valid encrypted connection, no browser threat feed warning, and a domain registered over 13 years ago. What moves the score down is target-bound customer evidence: one buyer says a US$350 order placed in September never arrived after a promised 10-14 business days and that support only made excuses, and a second reviewer describing themselves as an artist says they were never paid and were ghosted. A saved antivirus observation also marks the URL suspicious. The site does list a same-domain support email, a phone number and a postal address, which is why this is not scored as an outright anonymous shell, but the reported non-delivery and non-payment pattern keeps it in the High Risk band.
What customers and a former collaborator report
The strongest adverse evidence is a buyer account stating they ordered in September, spent over US$350, were told 10-14 business days, and still had nothing two months later; they say the company replies but does nothing helpful and keeps making excuses. That is a concrete, target-bound complaint about paid goods not being delivered.
A second reviewer, describing themselves as the person who managed artists for the company, says that after that role ended they were never paid and that emails were either ignored or met with attempts to keep them on. This is a payment-failure allegation from a collaborator, not a customer, and it is reported as such.
Both accounts come from the same review platform, so they are two independent complaint claims rather than a broad pattern of many reports; they are still specific, recent-sounding and directly about this shop's order and payment behaviour.
Technical checks versus operator behaviour
On the technical side there is little to flag: the saved TLS check found a valid encrypted connection and the browser threat feed returned no threat warning, so there is no evidence of malware, phishing or a hijacked checkout in the material reviewed.
One saved antivirus observation does mark the URL as suspicious, attributed to Gridinsoft, but that record is stale and partial, so it is treated as a real but dated signal rather than a fresh detection.
The domain itself is 5088 days old, which argues against a throwaway shell, and the site publishes a support mailbox on its own domain, a phone number and a postal address. Those are genuine transparency points, but they do not offset the reported failure to deliver paid orders or to pay a collaborator.
Why the score is 38
The score combines saved deterministic evidence with the grounded analysis available for this report. Coverage remains separate so missing sources cannot be mistaken for clean results.
02 · Security Evidence
Security evidence
Antivirus Engines
1/ 93
detectionsSaved analysis from November 1, 2026 - stale
1 engine flagged this URL
Every saved adverse engine is listed below. The full provider matrix remains available for audit.
- Malicious
- 0
- Suspicious
- 1
- Total
- 93
| Engine | Finding |
|---|---|
| GridinsoftSuspicious | suspicious |
All 93 engine results
- Gridinsoft - Suspicious
- 0xSI_f33d - Unrated
- Abusix - Clean
- Acronis - Clean
- ADMINUSLabs - Clean
- AILabs (MONITORAPP) - Clean
- AlienVault - Clean
- alphaMountain.ai - Clean
- AlphaSOC - Unrated
- Antiy-AVL - Clean
- ArcSight Threat Intelligence - Unrated
- AutoShun - Unrated
- Bfore.Ai PreCrime - Unrated
- BitDefender - Clean
- Bkav - Unrated
- BlockList - Clean
- Blueliv - Clean
- Certego - Clean
- ChainPatrol - Unrated
- Chong Lua Dao - Clean
- CINS Army - Clean
- CRDF - Clean
- Criminal IP - Unrated
- CSIS Security Group - Unrated
- CTX AI - Clean
- Cyan - Unrated
- Cyble - Clean
- CyRadar - Clean
- desenmascara.me - Clean
- DNS8 - Unrated
- Dr.Web - Clean
- EmergingThreats - Clean
- Emsisoft - Clean
- Ermes - Unrated
- ESET - Clean
- ESTsecurity - Clean
- Forcepoint ThreatSeeker - Clean
- Fortinet - Clean
- Fortra - Unrated
- G-Data - Clean
- GCP Abuse Intelligence - Unrated
- Google Safe Browsing - Clean
- GreenSnow - Clean
- GreyNoise - Unrated
- Guardpot - Unrated
- Heimdal Security - Clean
- Hunt.io Intelligence - Unrated
- IPsum - Clean
- Juniper Networks - Clean
- K7AntiVirus - Unrated
- Kaspersky - Clean
- LevelBlue - Clean
- Lionic - Clean
- Lumu - Unrated
- Malwared - Clean
- MalwarePatrol - Clean
- MalwareURL - Unrated
- Mimecast - Unrated
- Netcraft - Unrated
- OpenPhish - Clean
- Orcapot - Unrated
- PhishFort - Unrated
- Phishing Database - Clean
- Phishtank - Clean
- PREBYTES - Clean
- PrecisionSec - Unrated
- Quick Heal - Clean
- Quttera - Clean
- Rising - Clean
- SafeToOpen - Unrated
- Sangfor - Clean
- Sansec eComscan - Unrated
- Scantitan - Clean
- SCUMWARE.org - Clean
- Seclookup - Clean
- Snort IP sample list - Unrated
- SOCRadar - Unrated
- Sophos - Clean
- StopForumSpam - Clean
- Sucuri SiteCheck - Clean
- Synthient - Unrated
- ThreatHive - Clean
- URLhaus - Clean
- URLQuery - Unrated
- Viettel Threat Intelligence - Clean
- VIPRE - Unrated
- ViriBack - Clean
- VX Vault - Clean
- Webroot - Clean
- Xcitium Verdict Cloud - Clean
- Yandex Safebrowsing - Clean
- ZeroCERT - Clean
- ZeroFox - Unrated
How security vendors categorise this site
- alphaMountain.aiShopping
- BitDefenderonlinepay
- Forcepoint ThreatSeekershopping
- Googleshopping
Each vendor’s own label for the site, saved with the antivirus result. Labels are separate from the engine verdicts above and can disagree with each other.
Security Scans
Checked against the browser threat feeds available to this scan — no hit.
What we observed
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Visual context from the captured page
Thanksgiving Sale: Buy 1 Save 15% · Buy 2 Save 30% · Buy 3+ Save 40%
What the captured page showed
1 observation- 01
Thanksgiving Sale: Buy 1 Save 15% · Buy 2 Save 30% · Buy 3+ Save 40%
What the page says about itself
What the site says about itself, quoted from the pages we read. The site wrote these words; they are not our findings.
- Page title
Custom Metal Photo Prints & Personalized Wall Art | Metaleks
- Meta description
Turn your favorite photos into personalized metal prints. Explore photo, tabletop, hexagon, star map and street map designs, with a preview before ordering.
Pages we read
- Main page/Read
- About page/pages/about-usRead
- Terms/pages/terms-of-serviceRead
- Refund / returns policy/pages/refund-policyRead
- Shipping policy/pages/shipping-policyRead
03 · Investigation Story
Investigation story
What the site claims
Custom Metal Photo Prints & Personalized Wall Art | Metaleks
What we observed
The page content was captured and checked alongside 60 antivirus results.
What independent research found
2 external findings were saved and compared with the page evidence.
What remains unverified
1 of the 6 applicable core capabilities did not complete, so those gaps remain visible in the coverage ledger.
If this is a scam — what it means for you
What a visitor actually experiences
A visitor arrives on a storefront promoting a Thanksgiving sale with tiered discounts and a "Create your metal print" call to action, then pays for a custom print through the normal checkout.
If this is a scam, how it works
The evidence-backed path
Each stage below is preserved from the grounded analysis and linked to saved evidence.
After paying, the visitor's only recourse is the "Track Your Order" link and the support mailbox; the reported experience is that this loop produces replies without resolution and no shipment.
The shop also advertises itself as an official licensee of Paradox Interactive AB for Stellaris since 2025, a claim that could not be verified in the material reviewed and that a buyer would reasonably rely on when deciding to order.
Do not place an order with Metaleks unless you can pay in a way that is reversible and you are prepared to dispute the charge. The site is technically clean and long-registered, but the specific customer reports of a paid order never arriving and a collaborator never being paid are the kind of operator behaviour that matters more than a valid certificate. If you have already paid and nothing has shipped, keep every email, open a dispute with your card issuer or payment provider promptly, and treat further promises of a reshipment as unverified.
Web research findings
Independent findings for metaleks.com, including public complaints, named review sources, registration records, and look-alike-domain evidence. A missing result is shown as unverified, never converted into a clean bill of health.
- Trustpilotopen
"I’ve bought this two months ago and still nothing. They reply to me but nothing that helps, they simply do nothing. I spent over US$350 and ordered in September. It was supposed to take between 10-14 business days but it never arrived and they keep making excuses"
- Trustpilotopen
"The Metalek's downfall began when they either fired or the person who was managing artist left them. After that I never got paid from them and emailing them either got you ghosted or shitty attempts to keep you on."
Reputation Sources
How this domain rates across independent threat-intelligence and blocklist providers.
04 · Domain & Infrastructure
Domain & infrastructure
The plumbing behind the site — who registered it, how it’s encrypted, where it’s hosted, and where it links out. A valid certificate or a calm server doesn’t mean the business is honest — scam sites pass these checks too. Use this to corroborate the verdict, not to overturn it.
Infrastructure map
How the saved page connected to the wider web.
- Domainmetaleks.com
- Redirects towww.metaleks.com
- Hosted byCloudflare, Inc.
- Referencesstatic.staticdj.com · img.staticdj.com
Domain Timeline
- Nov 28, 2012Domain registered
First appeared in WHOIS records — 13 years old when this review was saved.
- Nov 3, 2026Saved security review — Rated High Risk
The completed checks from this saved scan are detailed above.
metaleks.com is an established domain now carrying threat signals. An older domain that starts tripping security checks is a classic pattern for an asset that was sold, repurposed, or compromised — the age alone is not reassurance.
Contact Verification
Saved contact details can help identify the operator. Their presence supports traceability; it does not prove the business is trustworthy.
- Contact email on the site's own domain (support@metaleks.com).
- Phone number listed (+1 (786)878-7073).
- Postal address visible on the page.
Domain & Encryption
Report this domain to its registrar: send the address and what happened to this contact.
Certificate issued for www.metaleks.com.
A shared Cloudflare address answers for many sites, so it is not the site's own server and says nothing about who runs it.
Analytics and ads
- Google Tag Manager
Scripts, fonts and CDNs
- Google Fonts
Payment providers the page loads
None seen among the outside domains we saved.
Read from the first 20 outside domains the page loads and the shop platform it uses; the web server and platform rows are under Hosting & Technology. A payment script on the page does not prove the shop accepts that method at checkout, or that you are protected.
Redirect Chain
- 1301http://metaleks.com/
- 2301https://metaleks.com/
- 3200https://www.metaleks.com/
Server Reputation
Referenced Domains
Outbound domains this page links to or loads resources from. Each links to its own security scan.
05 · Evidence Ledger
Evidence ledger
- Antiviruspartial
- Browser threat feedcomplete
- Page contentcomplete
- Analysiscomplete
- Visual evidencecomplete
The conclusion is supported by the evidence saved with this report.
Technical threat
unknownMalware, phishing, credential theft and hostile infrastructure.
1 antivirus result marked the URL as suspicious. This comes from a saved antivirus observation rather than a new submission, so treat the detection as real but confirm the timing.
Operator / customer risk
unknownComplaints, withdrawals, business conduct and commercial traps.
No confirmed evidence in this dimension.
Source coverage and freshness
Status shows whether usable evidence was saved; finding shows what that evidence observed.
| Source | Result | Completion | Finding | Freshness |
|---|---|---|---|---|
| Antivirus | 1 of 93 engines flagged | Limited | Adverse | stale fallback · analysed Nov 1, 2026 |
| Browser protection | No browser threat-list match | Completed | No adverse finding | this scan · Nov 3, 2026 |
| Page content | Page fetched · HTTP 200 | Completed | No adverse finding | this scan · Nov 3, 2026 |
| Visual evidence | 1 visible observation saved with the page capture | Completed | No adverse finding | this scan · Nov 3, 2026 |
| Independent research | 2 independent findings were saved | Completed | Adverse | this scan · Nov 3, 2026 |
- Antivirus
- Result1 of 93 engines flagged
- CompletionLimitedFindingAdverse
- Freshnessstale fallback · analysed Nov 1, 2026
- Browser protection
- ResultNo browser threat-list match
- CompletionCompletedFindingNo adverse finding
- Freshnessthis scan · Nov 3, 2026
- Page content
- ResultPage fetched · HTTP 200
- CompletionCompletedFindingNo adverse finding
- Freshnessthis scan · Nov 3, 2026
- Visual evidence
- Result1 visible observation saved with the page capture
- CompletionCompletedFindingNo adverse finding
- Freshnessthis scan · Nov 3, 2026
- Independent research
- Result2 independent findings were saved
- CompletionCompletedFindingAdverse
- Freshnessthis scan · Nov 3, 2026
07 · Safety FAQ
Safety FAQ
Common questions, answered directly from the scan data above — so the answers reflect the saved verdict and evidence in this report.
Is metaleks.com a scam or a legit website?
Is metaleks.com safe to use?
I already paid or entered my details on metaleks.com — what should I do?
Can I get my money back from metaleks.com?
Is my device at risk after visiting metaleks.com?
How do I report metaleks.com?
metaleks.com looks professional — how can it still be a scam?
Has metaleks.com been flagged by antivirus engines?
Is metaleks.com on any phishing or malware blacklists?
How old is the metaleks.com domain?
Does metaleks.com have a valid SSL certificate?
How often is the metaleks.com report updated?
08 · Final Verdict
Final verdict
Metaleks is a long-registered metal-print shop whose own customers report paid orders that never arrived and an artist who says they were never paid.
Metaleks sells custom metal photo prints and presents itself as a licensee of Paradox Interactive AB for Stellaris since 2025, with a Thanksgiving sale and a "Track Your Order" flow. The technical side is unremarkable: a valid encrypted connection, no browser threat feed warning, and a domain registered over 13 years ago. What moves the score down is target-bound customer evidence: one buyer says a US$350 order placed in September never arrived after a promised 10-14 business days and that support only made excuses, and a second reviewer describing themselves as an artist says they were never paid and were ghosted. A saved antivirus observation also marks the URL suspicious. The site does list a same-domain support email, a phone number and a postal address, which is why this is not scored as an outright anonymous shell, but the reported non-delivery and non-payment pattern keeps it in the High Risk band.
09 · Community
Community
Are you the owner of metaleks.com?Verify and reply