Is mooncool.com safe?
http://mooncool.com/
Checked on
How we checked
Coverage: strong · 3 of 4 applicable core capabilities
- Antivirus (60 of 92 engines answered) · saved result: did not fully complete
- Google Safe Browsing: completed
- page reading: completed
- page capture: completed
- domain records: completed
- web research: completed
Mooncool is a long-standing Shopify e-trike store with clean technical checks but unresolved customer-service complaints
Mooncool.com presents itself as an online retailer of electric tricycles for adults and seniors, built on the Shopify platform and reachable over a valid encrypted connection. The domain is roughly thirteen years old and the hosting IP carries no abuse history, which argues against a throwaway scam storefront. Independent reviews are genuinely mixed: one review summary describes customers happy with product quality and performance, while two complaint items describe replacement-part orders taking close to two months with wrong items sent, and a blunt accusation of a company with no usable customer support. No technical threat was found, but the site's own contact and policy pages were not read in full, so the operator's post-purchase conduct remains only partly verified. That combination of a real, established storefront with credible unresolved service complaints places the site in the Moderate Risk band rather than Safe.
Loading saved screenshot
Preparing the saved page preview.
Where this site sits
- Dangerous1–20
- High Risk21–44
- Moderate Risk45–69
- Low Risk70–84
- Safe85–100
The score combines saved evidence strength and analysis quality. Coverage is reported separately.
Why 62/100
Moderate Risk covers scores 45–69. 2 findings pulled the score down; 5 pushed it up.
What pulled the score down
- ModerateOne customer complaint on a public review site: "Ordering replacement parts from this company is incredibly frustrating. It often takes close to two months, and they frequently send the wrong items."-3 pts
- Moderate1 antivirus result marked the URL as suspicious. This comes from a saved antivirus observation rather than a new submission, so treat the detection as real but confirm the timing.
What pushed the score up
- SupportsThe registrable domain is about 4,894 days old, which is inconsistent with a throwaway fake-shop domain.
- SupportsThe site publishes a contact email on its own domain and a phone number, which is a normal retail contact setup.
- SupportsThe hosting IP has an abuse confidence score of 0/100 across fifteen saved reports.
- SupportsThe saved TLS check found a valid encrypted connection.
- SupportsThe browser threat feed returned no threat warning for the URL.
Points come from the saved evidence ledger: it lowered the score from 65 to 62 and split those 3 points between the findings that show points; the others carry no points in the ledger. Community reviews never change the Safety Score.
01 · Investigation Brief
Investigation Brief
Mooncool.com presents itself as an online retailer of electric tricycles for adults and seniors, built on the Shopify platform and reachable over a valid encrypted connection. The domain is roughly thirteen years old and the hosting IP carries no abuse history, which argues against a throwaway scam storefront. Independent reviews are genuinely mixed: one review summary describes customers happy with product quality and performance, while two complaint items describe replacement-part orders taking close to two months with wrong items sent, and a blunt accusation of a company with no usable customer support. No technical threat was found, but the site's own contact and policy pages were not read in full, so the operator's post-purchase conduct remains only partly verified. That combination of a real, established storefront with credible unresolved service complaints places the site in the Moderate Risk band rather than Safe.
Technical checks are clean, but they only rule out active threats
The browser threat feed returned no threat warning for the site and the saved TLS check confirmed a valid encrypted connection, so there is no evidence of an active malware, phishing or interception problem on the page itself.
One antivirus result marked the URL as suspicious, but that observation is explicitly stale and comes from a saved record rather than a fresh submission, so it is context rather than a current detection. The hosting IP shows an abuse confidence score of 0/100 across fifteen saved reports, which is consistent with an ordinary commercial host rather than a bulletproof-scam infrastructure.
The registrable domain is about 4,894 days old, so this is not a freshly registered shell storefront created for a short-lived scam. Age alone does not vouch for the operator, but it does rule out the classic brand-new fake-shop pattern.
The real risk sits in post-purchase service, not in the page code
Independent review evidence is mixed rather than uniformly negative. One review summary states that reviewers had a great experience with the company and that many customers are happy with the quality and performance of the products, which supports the picture of a functioning retail operation.
Against that, two complaint items describe concrete service failures. One says ordering replacement parts is incredibly frustrating, often taking close to two months and frequently arriving as the wrong items. The other is a blunt accusation that this is a scam company with no customer support who can help with issues. These are customer reports, not technical findings, and they concern fulfilment and support rather than payment theft or malware.
The site's own contact details were not reviewed in full, so the published support email on the site's own domain and the listed phone number are the only operator-contact facts we can state; we cannot confirm how responsive those channels actually are, and the unresolved status of the return and refund pages means the refund path is unverified.
Why the score is 62
One customer complaint on a public review site: "Ordering replacement parts from this company is incredibly frustrating. It often takes close to two months, and they frequently send the wrong items.". Coverage remains separate so missing sources cannot be mistaken for clean results.
02 · Security Evidence
Security evidence
Antivirus Engines
1/ 92
detectionsSaved analysis from September 29, 2026 - stale
1 engine flagged this URL
Every saved adverse engine is listed below. The full provider matrix remains available for audit.
- Malicious
- 0
- Suspicious
- 1
- Total
- 92
| Engine | Finding |
|---|---|
| GridinsoftSuspicious | suspicious |
All 92 engine results
- Gridinsoft - Suspicious
- 0xSI_f33d - Unrated
- Abusix - Clean
- Acronis - Clean
- ADMINUSLabs - Clean
- AILabs (MONITORAPP) - Clean
- AlienVault - Clean
- alphaMountain.ai - Clean
- AlphaSOC - Unrated
- Antiy-AVL - Clean
- ArcSight Threat Intelligence - Unrated
- AutoShun - Unrated
- Bfore.Ai PreCrime - Unrated
- BitDefender - Clean
- Bkav - Unrated
- BlockList - Clean
- Blueliv - Clean
- Certego - Clean
- ChainPatrol - Unrated
- Chong Lua Dao - Clean
- CINS Army - Clean
- CRDF - Clean
- Criminal IP - Unrated
- CSIS Security Group - Unrated
- CTX AI - Clean
- Cyan - Unrated
- Cyble - Clean
- CyRadar - Clean
- desenmascara.me - Clean
- DNS8 - Unrated
- Dr.Web - Clean
- EmergingThreats - Clean
- Emsisoft - Clean
- Ermes - Unrated
- ESET - Clean
- ESTsecurity - Clean
- Forcepoint ThreatSeeker - Clean
- Fortinet - Clean
- Fortra - Unrated
- G-Data - Clean
- GCP Abuse Intelligence - Unrated
- Google Safe Browsing - Clean
- GreenSnow - Clean
- GreyNoise - Unrated
- Guardpot - Unrated
- Heimdal Security - Clean
- Hunt.io Intelligence - Unrated
- IPsum - Clean
- Juniper Networks - Clean
- K7AntiVirus - Unrated
- Kaspersky - Clean
- LevelBlue - Clean
- Lionic - Clean
- Lumu - Unrated
- Malwared - Clean
- MalwarePatrol - Clean
- MalwareURL - Unrated
- Mimecast - Unrated
- Netcraft - Unrated
- OpenPhish - Clean
- PhishFort - Unrated
- Phishing Database - Clean
- Phishtank - Clean
- PREBYTES - Clean
- PrecisionSec - Unrated
- Quick Heal - Clean
- Quttera - Clean
- Rising - Clean
- SafeToOpen - Unrated
- Sangfor - Clean
- Sansec eComscan - Unrated
- Scantitan - Clean
- SCUMWARE.org - Clean
- Seclookup - Clean
- Snort IP sample list - Unrated
- SOCRadar - Unrated
- Sophos - Clean
- StopForumSpam - Clean
- Sucuri SiteCheck - Clean
- Synthient - Unrated
- ThreatHive - Clean
- URLhaus - Clean
- URLQuery - Unrated
- Viettel Threat Intelligence - Clean
- VIPRE - Unrated
- ViriBack - Clean
- VX Vault - Clean
- Webroot - Clean
- Xcitium Verdict Cloud - Clean
- Yandex Safebrowsing - Clean
- ZeroCERT - Clean
- ZeroFox - Unrated
How security vendors categorise this site
- alphaMountain.aiShopping
- BitDefenderauto
- Forcepoint ThreatSeekershopping
- Googleretail
- Sophosvehicles
Each vendor’s own label for the site, saved with the antivirus result. Labels are separate from the engine verdicts above and can disagree with each other.
Security Scans
Checked against the browser threat feeds available to this scan — no hit.
What we observed
Loading saved screenshot
Preparing the saved page preview.
Visual context from the captured page
UNLOCK 5% OFF YOUR FIRST ORDER
What the captured page showed
1 observation- 01
UNLOCK 5% OFF YOUR FIRST ORDER
What the page says about itself
What the site says about itself, quoted from the pages we read. The site wrote these words; they are not our findings.
- Page title
Mooncool Electric Trike | Tricycle for Adults, Seniors
- Meta description
Mooncool has been focusing on high-quality and professional electric tricycles. We're committed to providing you with a comfortable and funny riding experience.
Pages we read
- Main page/Read
- About page/pages/about-usRead
- Terms/pages/terms-of-serviceRead
- Refund / returns policy/pages/return-and-refund-policyCould not be read
- Shipping policy/pages/shipping-policyRead
- Contact page/pages/contact-usCould not be read
03 · Investigation Story
Investigation story
What the site claims
Mooncool Electric Trike | Tricycle for Adults, Seniors
What we observed
The page content was captured and checked alongside 60 antivirus results.
What independent research found
3 external findings were saved and compared with the page evidence.
What remains unverified
1 of the 4 applicable core capabilities did not complete, so those gaps remain visible in the coverage ledger.
What kind of site and risk is this?
Threat category
No threat category confirmed
Service and business model
Shop
Observed behavior
Evidence behind this classification
- 01The registrable domain is about 4,894 days old, which is inconsistent with a throwaway fake-shop domain.
- 02The hosting IP has an abuse confidence score of 0/100 across fifteen saved reports.
- 03The browser threat feed returned no threat warning for the URL.
If this is a scam — what it means for you
What a buyer actually experiences on this storefront
A visitor arriving on the site is met with a standard retail flow: a promotional pop-up offering five percent off a first order, an open-cart control, and a track-my-order entry point. These are ordinary e-commerce elements, not forced redirects or deceptive download controls.
If this is a scam, how it works
The evidence-backed path
Each stage below is preserved from the grounded analysis and linked to saved evidence.
The commercial path stays on the same host: the cart and order-tracking links both point back to mooncool.com, so there is no cross-domain checkout handoff or third-party payment redirect visible in the saved evidence.
The exposure a buyer takes on is therefore the ordinary one for this kind of store: paying for a physical product whose replacement-part and support experience has been described as slow and error-prone in independent complaints, with the refund policy page not confirmed during this review.
Mooncool appears to be a real, long-established electric-tricycle retailer rather than a disposable scam storefront, and there is no technical threat on the page. The caution is commercial: independent complaints describe very slow replacement-part fulfilment, wrong items, and poor support responsiveness, and the site's refund and contact pages were not fully reviewed. If you buy here, use a payment method with chargeback protection, keep order and correspondence records, and confirm the return and refund terms before placing a high-value order. Treat the mixed reviews as a reason to set expectations on delivery and after-sales service rather than as proof of fraud.
Web research findings
Independent findings for mooncool.com, including public complaints, named review sources, registration records, and look-alike-domain evidence. A missing result is shown as unverified, never converted into a clean bill of health.
- Trustpilotopen
"Reviewers had a great experience with this company. Many customers are happy with the quality and performance of the products"
Reputation Sources
How this domain rates across independent threat-intelligence and blocklist providers.
04 · Domain & Infrastructure
Domain & infrastructure
The plumbing behind the site — who registered it, how it’s encrypted, where it’s hosted, and where it links out. A valid certificate or a calm server doesn’t mean the business is honest — scam sites pass these checks too. Use this to corroborate the verdict, not to overturn it.
Infrastructure map
How the saved page connected to the wider web.
- Domainmooncool.com
- Redirects tomooncool.com
- Hosted byShopify, Inc.
- Referenceslive.visually-io.com · tags.creativecdn.com
Domain Timeline
- May 24, 2013Domain registered
First appeared in WHOIS records — 13 years old when this review was saved.
- Oct 18, 2026Saved security review — Rated Moderate Risk
The evidence in this saved scan is mixed or incomplete; the completed checks are detailed above.
Contact Verification
Saved contact details can help identify the operator. Their presence supports traceability; it does not prove the business is trustworthy.
- Contact email on the site's own domain (support@mooncool.com).
- Phone number listed (+1 681-412-2200 24).
Domain & Encryption
Certificate issued for mooncool.com.
A shared content-delivery network address answers for many sites, so it is not the site's own server and says nothing about who runs it.
Analytics and ads
- Google Tag Manager
- Meta Pixel
- Google Ads
Chat, reviews and email
- Klaviyo
- Trustpilot widget
Scripts, fonts and CDNs
- Google Fonts
Payment providers the page loads
None seen among the outside domains we saved.
Read from the first 20 outside domains the page loads and the shop platform it uses; the web server and platform rows are under Hosting & Technology. A payment script on the page does not prove the shop accepts that method at checkout, or that you are protected.
Redirect Chain
The site refused our redirect check, so the chain below is the one our page reader followed.
- 1301http://mooncool.com/
- 2200https://mooncool.com/
Server Reputation
Referenced Domains
Outbound domains this page links to or loads resources from. Each links to its own security scan.
05 · Evidence Ledger
Evidence ledger
- Antiviruspartial
- Browser threat feedcomplete
- Page contentcomplete
- Analysiscomplete
- Visual evidencecomplete
The conclusion is supported by the evidence saved with this report.
Technical threat
unknownMalware, phishing, credential theft and hostile infrastructure.
1 antivirus result marked the URL as suspicious. This comes from a saved antivirus observation rather than a new submission, so treat the detection as real but confirm the timing.
Operator / customer risk
suspiciousComplaints, withdrawals, business conduct and commercial traps.
One customer complaint on a public review site: "Ordering replacement parts from this company is incredibly frustrating. It often takes close to two months, and they frequently send the wrong items."
Source coverage and freshness
Status shows whether usable evidence was saved; finding shows what that evidence observed.
| Source | Result | Completion | Finding | Freshness |
|---|---|---|---|---|
| Antivirus | 1 of 92 engines flagged | Limited | Adverse | stale fallback · analysed Sep 29, 2026 |
| Browser protection | No browser threat-list match | Completed | No adverse finding | this scan · Oct 18, 2026 |
| Page content | Page fetched · HTTP 200 | Completed | No adverse finding | this scan · Oct 18, 2026 |
| Visual evidence | 1 visible observation saved with the page capture | Completed | No adverse finding | this scan · Oct 18, 2026 |
| Independent research | 3 independent findings were saved | Completed | Adverse | this scan · Oct 18, 2026 |
- Antivirus
- Result1 of 92 engines flagged
- CompletionLimitedFindingAdverse
- Freshnessstale fallback · analysed Sep 29, 2026
- Browser protection
- ResultNo browser threat-list match
- CompletionCompletedFindingNo adverse finding
- Freshnessthis scan · Oct 18, 2026
- Page content
- ResultPage fetched · HTTP 200
- CompletionCompletedFindingNo adverse finding
- Freshnessthis scan · Oct 18, 2026
- Visual evidence
- Result1 visible observation saved with the page capture
- CompletionCompletedFindingNo adverse finding
- Freshnessthis scan · Oct 18, 2026
- Independent research
- Result3 independent findings were saved
- CompletionCompletedFindingAdverse
- Freshnessthis scan · Oct 18, 2026
07 · Safety FAQ
Safety FAQ
Common questions, answered directly from the scan data above — so the answers reflect the saved verdict and evidence in this report.
Is mooncool.com a scam or is it safe?
Is mooncool.com safe to use?
Has mooncool.com been flagged by antivirus engines?
Is mooncool.com on any phishing or malware blacklists?
How old is the mooncool.com domain?
Does mooncool.com have a valid SSL certificate?
Where is mooncool.com hosted?
How often is the mooncool.com report updated?
08 · Final Verdict
Final verdict
Mooncool is a long-standing Shopify e-trike store with clean technical checks but unresolved customer-service complaints
Mooncool.com presents itself as an online retailer of electric tricycles for adults and seniors, built on the Shopify platform and reachable over a valid encrypted connection. The domain is roughly thirteen years old and the hosting IP carries no abuse history, which argues against a throwaway scam storefront. Independent reviews are genuinely mixed: one review summary describes customers happy with product quality and performance, while two complaint items describe replacement-part orders taking close to two months with wrong items sent, and a blunt accusation of a company with no usable customer support. No technical threat was found, but the site's own contact and policy pages were not read in full, so the operator's post-purchase conduct remains only partly verified. That combination of a real, established storefront with credible unresolved service complaints places the site in the Moderate Risk band rather than Safe.
09 · Community
Community
Are you the owner of mooncool.com?Verify and reply