Is myvitality.store safe?
http://myvitality.store/
Checked on
How we checked
Coverage: strong · 5 of 6 applicable core capabilities
- Antivirus (59 of 93 engines answered) · saved result: did not fully complete
- Google Safe Browsing: completed
- page reading: completed
- page capture: completed
- domain records: completed
- web research: completed
Vitality (myvitality.store) is a Hong Kong-registered supplement store with documented refund obstruction and an off-domain support mailbox.
myvitality.store sells neck-relief and wellness devices under a persistent 'OCTOBER SALE' countdown, with checkout through a cart and an affiliate signup on a third-party platform. The storefront is operated by 'My Vitality Group Limited' at a Mong Kok, Hong Kong address, and its support mailbox sits on a different domain (vitalitytherapy.co). Two independent consumer complaints describe a refund process that stalls for weeks and ends with a partial-refund offer instead of a full return. The domain is 718 days old and the browser threat feed shows no warning, but one antivirus engine flags the URL as suspicious. The combination of offshore operation, off-domain support, and documented refund obstruction places this in the Moderate Risk band rather than Safe.
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Where this site sits
- Dangerous1–20
- High Risk21–44
- Moderate Risk45–69
- Low Risk70–84
- Safe85–100
The score combines saved evidence strength and analysis quality. Coverage is reported separately.
Why 52/100
Moderate Risk covers scores 45–69. 5 findings pulled the score down; 2 pushed it up.
What pulled the score down
- Moderate2 independent sources carry complaints or warnings about this site, including: "Most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with the refund and return policy, finding it…"-4 pts
- Moderate2 independent sources carry complaints or warnings about this site, including: "For two weeks, they have been saying that they initiated the return, and they were waiting on their logistics team to create a return label. Today, when I…"-4 pts
- ModerateThe rendered page requested browser-notification permission.-5 pts
- Moderate1 antivirus result marked the URL as suspicious. This comes from a saved antivirus observation rather than a new submission, so treat the detection as real but confirm the timing.
- MinorThe site's support mailbox uses vitalitytherapy.co rather than its own domain, separating the storefront from the entity handling customer contact.
What pushed the score up
- SupportsThe domain is 718 days old and the browser threat feed returned no threat warning.
- SupportsThe saved TLS check found a valid encrypted connection
Points come from the saved evidence ledger: it lowered the score from 65 to 52 and split those 13 points between the findings that show points; the others carry no points in the ledger. Community reviews never change the Safety Score.
01 · Investigation Brief
Investigation Brief
myvitality.store sells neck-relief and wellness devices under a persistent 'OCTOBER SALE' countdown, with checkout through a cart and an affiliate signup on a third-party platform. The storefront is operated by 'My Vitality Group Limited' at a Mong Kok, Hong Kong address, and its support mailbox sits on a different domain (vitalitytherapy.co). Two independent consumer complaints describe a refund process that stalls for weeks and ends with a partial-refund offer instead of a full return. The domain is 718 days old and the browser threat feed shows no warning, but one antivirus engine flags the URL as suspicious. The combination of offshore operation, off-domain support, and documented refund obstruction places this in the Moderate Risk band rather than Safe.
Who runs the store and how it sells
The site's own terms name 'My Vitality Group Limited' at ROOM 1D, 2/F., FU TAO BUILDING, 98 ARGYLE STREET, MONG KOK as the business behind the store, and a company number 76160353 appears on the page. That is a disclosed offshore operator, not a hidden one, but it means the entity a buyer would pursue sits in Hong Kong.
The storefront runs a persistent 'OCTOBER SALE 50% OFF + 3 FREE GIFTS + FREE SHIPPING' countdown and routes buyers through a cart checkout. It also links to an affiliate registration page on af.uppromote.com, so the store is recruiting third-party promoters alongside direct sales.
The rendered page also requested browser-notification permission, a common pattern on commercial storefronts that later push promotional alerts.
Refund obstruction and off-domain support
Two independent consumer complaints describe the same pattern. One review summary states that many customers found it extremely difficult to obtain a return label or their money back. A second complaint describes two weeks of being told the return was initiated and the logistics team was creating a label, followed by an offer of a 50% refund if the customer kept the item.
The site's support mailbox does not use its own domain; it sits on vitalitytherapy.co. That separates the storefront from the entity handling customer contact and makes escalation harder for a buyer trying to resolve a refund.
Technical checks versus operator behaviour
The technical picture is mixed but not alarming. The domain is 718 days old, the saved TLS check found a valid encrypted connection, and the browser threat feed returned no threat warning. One antivirus engine, Gridinsoft, marked the URL as suspicious in a saved observation, so that detection is real but should be treated as a single-engine flag rather than a confirmed malware verdict.
Clean technical checks do not offset the operator-side evidence. The refund complaints and the off-domain support mailbox describe how the business treats customers after payment, which is the risk that matters most for a buyer here.
Why the score is 52
2 independent sources carry complaints or warnings about this site, including: "Most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with the refund and return policy, finding it…". Coverage remains separate so missing sources cannot be mistaken for clean results.
02 · Security Evidence
Security evidence
Antivirus Engines
1/ 93
detectionsSaved analysis from October 22, 2026 - stale
1 engine flagged this URL
Every saved adverse engine is listed below. The full provider matrix remains available for audit.
- Malicious
- 0
- Suspicious
- 1
- Total
- 93
| Engine | Finding |
|---|---|
| GridinsoftSuspicious | suspicious |
All 93 engine results
- Gridinsoft - Suspicious
- 0xSI_f33d - Unrated
- Abusix - Clean
- Acronis - Clean
- ADMINUSLabs - Clean
- AILabs (MONITORAPP) - Clean
- AlienVault - Clean
- alphaMountain.ai - Unrated
- AlphaSOC - Unrated
- Antiy-AVL - Clean
- ArcSight Threat Intelligence - Unrated
- AutoShun - Unrated
- Bfore.Ai PreCrime - Unrated
- BitDefender - Clean
- Bkav - Unrated
- BlockList - Clean
- Blueliv - Clean
- Certego - Clean
- ChainPatrol - Unrated
- Chong Lua Dao - Clean
- CINS Army - Clean
- CRDF - Clean
- Criminal IP - Unrated
- CSIS Security Group - Unrated
- CTX AI - Clean
- Cyan - Unrated
- Cyble - Clean
- CyRadar - Clean
- desenmascara.me - Clean
- DNS8 - Unrated
- Dr.Web - Clean
- EmergingThreats - Clean
- Emsisoft - Clean
- Ermes - Unrated
- ESET - Clean
- ESTsecurity - Clean
- Forcepoint ThreatSeeker - Clean
- Fortinet - Clean
- Fortra - Unrated
- G-Data - Clean
- GCP Abuse Intelligence - Unrated
- Google Safe Browsing - Clean
- GreenSnow - Clean
- GreyNoise - Unrated
- Guardpot - Unrated
- Heimdal Security - Clean
- Hunt.io Intelligence - Unrated
- IPsum - Clean
- Juniper Networks - Clean
- K7AntiVirus - Unrated
- Kaspersky - Clean
- LevelBlue - Clean
- Lionic - Clean
- Lumu - Unrated
- Malwared - Clean
- MalwarePatrol - Clean
- MalwareURL - Unrated
- Mimecast - Unrated
- Netcraft - Unrated
- OpenPhish - Clean
- Orcapot - Unrated
- PhishFort - Unrated
- Phishing Database - Clean
- Phishtank - Clean
- PREBYTES - Clean
- PrecisionSec - Unrated
- Quick Heal - Clean
- Quttera - Clean
- Rising - Clean
- SafeToOpen - Unrated
- Sangfor - Clean
- Sansec eComscan - Unrated
- Scantitan - Clean
- SCUMWARE.org - Clean
- Seclookup - Clean
- Snort IP sample list - Unrated
- SOCRadar - Unrated
- Sophos - Clean
- StopForumSpam - Clean
- Sucuri SiteCheck - Clean
- Synthient - Unrated
- ThreatHive - Clean
- URLhaus - Clean
- URLQuery - Unrated
- Viettel Threat Intelligence - Clean
- VIPRE - Unrated
- ViriBack - Clean
- VX Vault - Clean
- Webroot - Clean
- Xcitium Verdict Cloud - Clean
- Yandex Safebrowsing - Clean
- ZeroCERT - Clean
- ZeroFox - Unrated
How security vendors categorise this site
- BitDefenderonlineshop
- Forcepoint ThreatSeekershopping
- Googleshopping
Each vendor’s own label for the site, saved with the antivirus result. Labels are separate from the engine verdicts above and can disagree with each other.
Security Scans
Checked against the browser threat feeds available to this scan — no hit.
What we observed
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Visual context from the captured page
Choose one so we can personalize your experience. Dizziness & Balance, Head Pressure & Nerve-Like Discomfort, Neck & Shoulder Tension, Relaxation, Fatigue & Brain Fog
What the captured page showed
1 observation- 01
Choose one so we can personalize your experience. Dizziness & Balance, Head Pressure & Nerve-Like Discomfort, Neck & Shoulder Tension, Relaxation, Fatigue & Brain Fog
What the page says about itself
What the site says about itself, quoted from the pages we read. The site wrote these words; they are not our findings.
- Page title
Vitality
Pages we read
- Main page/Read
- Terms/pages/terms-of-serviceRead
- Refund / returns policy/pages/refund-policyRead
- Shipping policy/pages/shipping-policyRead
- Contact page/pages/contactRead
03 · Investigation Story
Investigation story
What the site claims
Vitality
What we observed
Saved browser evidence recorded notification prompts.
What independent research found
2 external findings were saved and compared with the page evidence.
What remains unverified
1 of the 6 applicable core capabilities did not complete, so those gaps remain visible in the coverage ledger.
What kind of site and risk is this?
Threat category
Fake Shop & Commercial Deception
Service and business model
Supplement
Observed behavior
Evidence behind this classification
- 01The store's terms name My Vitality Group Limited at a Mong Kok, Hong Kong address with company number 76160353.
- 02The site's support mailbox uses vitalitytherapy.co rather than its own domain, separating the storefront from the entity handling customer contact.
- 031 antivirus result marked the URL as suspicious. This comes from a saved antivirus observation rather than a new submission, so treat the detection as real but confirm the timing.
Web research findings
Independent findings for myvitality.store, including public complaints, named review sources, registration records, and look-alike-domain evidence. A missing result is shown as unverified, never converted into a clean bill of health.
- Trustpilotopen
"Most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with the refund and return policy, finding it extremely difficult to obtain a return label or their money back."
- BBB Scam Trackeropen
"For two weeks, they have been saying that they initiated the return, and they were waiting on their logistics team to create a return label. Today, when I inquired again, they offered me a 50% refund and they would let me keep the item."
Reputation Sources
How this domain rates across independent threat-intelligence and blocklist providers.
04 · Domain & Infrastructure
Domain & infrastructure
The plumbing behind the site — who registered it, how it’s encrypted, where it’s hosted, and where it links out. A valid certificate or a calm server doesn’t mean the business is honest — scam sites pass these checks too. Use this to corroborate the verdict, not to overturn it.
Infrastructure map
How the saved page connected to the wider web.
- Domainmyvitality.store
- Redirects tomyvitality.store
- Hosted byShopify, Inc.
- Referencesgoogletagmanager.com · cdn.shopify.com
Domain Timeline
- Nov 12, 2024Domain registered
First appeared in WHOIS records — 1.9 years old when this review was saved.
- Oct 31, 2026Saved security review — Rated Moderate Risk
The evidence in this saved scan is mixed or incomplete; the completed checks are detailed above.
Contact Verification
Saved contact details can help identify the operator. Their presence supports traceability; it does not prove the business is trustworthy.
- No contact email uses the site's own domain.
- Phone number listed (+1 (541) 568-7159).
- Postal address visible on the page.
- Links to 20 social profiles.
Domain & Encryption
Certificate issued for myvitality.store.
A shared content-delivery network address answers for many sites, so it is not the site's own server and says nothing about who runs it.
Analytics and ads
- Google Tag Manager
Scripts, fonts and CDNs
- Google Fonts
Payment providers the page loads
None seen among the outside domains we saved.
Read from the first 20 outside domains the page loads and the shop platform it uses; the web server and platform rows are under Hosting & Technology. A payment script on the page does not prove the shop accepts that method at checkout, or that you are protected.
Redirect Chain
- 1301http://myvitality.store/
- 2200https://myvitality.store/
Server Reputation
Referenced Domains
Outbound domains this page links to or loads resources from. Each links to its own security scan.
05 · Evidence Ledger
Evidence ledger
- Antiviruspartial
- Browser threat feedcomplete
- Page contentcomplete
- Analysiscomplete
- Visual evidencecomplete
The conclusion is supported by the evidence saved with this report.
Technical threat
suspiciousMalware, phishing, credential theft and hostile infrastructure.
The rendered page requested browser-notification permission. · 1 antivirus result marked the URL as suspicious. This comes from a saved antivirus observation rather than a new submission, so treat the detection as real but confirm the timing.
Operator / customer risk
suspiciousComplaints, withdrawals, business conduct and commercial traps.
2 independent sources carry complaints or warnings about this site, including: "Most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with the refund and return policy, finding it…" · 2 independent sources carry complaints or warnings about this site, including: "For two weeks, they have been saying that they initiated the return, and they were waiting on their logistics team to create a return label. Today, when I…"
Source coverage and freshness
Status shows whether usable evidence was saved; finding shows what that evidence observed.
| Source | Result | Completion | Finding | Freshness |
|---|---|---|---|---|
| Antivirus | 1 of 93 engines flagged | Limited | Adverse | stale fallback · analysed Oct 22, 2026 |
| Browser protection | No browser threat-list match | Completed | No adverse finding | this scan · Oct 31, 2026 |
| Page content | Page fetched · HTTP 200 | Completed | No adverse finding | this scan · Oct 31, 2026 |
| Visual evidence | 1 visible observation saved with the page capture | Completed | No adverse finding | this scan · Oct 31, 2026 |
| Independent research | 2 independent findings were saved | Completed | Adverse | this scan · Oct 31, 2026 |
- Antivirus
- Result1 of 93 engines flagged
- CompletionLimitedFindingAdverse
- Freshnessstale fallback · analysed Oct 22, 2026
- Browser protection
- ResultNo browser threat-list match
- CompletionCompletedFindingNo adverse finding
- Freshnessthis scan · Oct 31, 2026
- Page content
- ResultPage fetched · HTTP 200
- CompletionCompletedFindingNo adverse finding
- Freshnessthis scan · Oct 31, 2026
- Visual evidence
- Result1 visible observation saved with the page capture
- CompletionCompletedFindingNo adverse finding
- Freshnessthis scan · Oct 31, 2026
- Independent research
- Result2 independent findings were saved
- CompletionCompletedFindingAdverse
- Freshnessthis scan · Oct 31, 2026
07 · Safety FAQ
Safety FAQ
Common questions, answered directly from the scan data above — so the answers reflect the saved verdict and evidence in this report.
Is myvitality.store a scam or is it safe?
Is myvitality.store safe to use?
Has myvitality.store been flagged by antivirus engines?
Is myvitality.store on any phishing or malware blacklists?
How old is the myvitality.store domain?
Does myvitality.store have a valid SSL certificate?
Where is myvitality.store hosted?
How often is the myvitality.store report updated?
08 · Final Verdict
Final verdict
Vitality (myvitality.store) is a Hong Kong-registered supplement store with documented refund obstruction and an off-domain support mailbox.
myvitality.store sells neck-relief and wellness devices under a persistent 'OCTOBER SALE' countdown, with checkout through a cart and an affiliate signup on a third-party platform. The storefront is operated by 'My Vitality Group Limited' at a Mong Kok, Hong Kong address, and its support mailbox sits on a different domain (vitalitytherapy.co). Two independent consumer complaints describe a refund process that stalls for weeks and ends with a partial-refund offer instead of a full return. The domain is 718 days old and the browser threat feed shows no warning, but one antivirus engine flags the URL as suspicious. The combination of offshore operation, off-domain support, and documented refund obstruction places this in the Moderate Risk band rather than Safe.
09 · Community
Community
Are you the owner of myvitality.store?Verify and reply