Is ortorex.gr safe?
http://ortorex.gr/
Checked on
How we checked
Coverage: strong · 3 of 4 applicable core capabilities
- Antivirus (58 of 92 engines answered) · saved result: did not fully complete
- Google Safe Browsing: completed
- page reading: completed
- page capture: completed
- domain records: completed
- web research: completed
Ortorex.gr is a Greek-language health-goods store with a valid padlock but a trail of non-delivery complaints and a refund policy that blocks money-back requests.
Ortorex.gr presents itself as a Greek online shop selling supports, braces and similar health products, with a countdown discount banner and a normal add-to-cart checkout. The technical side is unremarkable: the connection is encrypted and the browser threat feed shows no warning. The problem is the operator and customer side. Independent research found an independent review platform's reviewer who says the business is actually in China while posing as Greek and that an ordered neck brace never arrived with no tracking and no email replies, a second an independent review platform's reviewer who calls it a scam after paying for a foot support sock that was never delivered, and a security-vendor listing that flags the store as a suspicious shop with a very low trust score. The site's own refund wording says refund requests are not accepted and money is returned only after the order comes back to the seller, which leaves a buyer who never receives anything with no practical route to a refund. That combination of paid orders, reported non-delivery and a refund wall places the site in the High Risk band.
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Where this site sits
- Dangerous1–20
- High Risk21–44
- Moderate Risk45–69
- Low Risk70–84
- Safe85–100
The score combines saved evidence strength and analysis quality. Coverage is reported separately.
Why 28/100
High Risk covers scores 21–44. 3 findings pulled the score down; 2 pushed it up.
What pulled the score down
- Moderate2 independent sources carry complaints or warnings about this site, including: "Ortorex is NOT based in Greece but in China! They are masquerading as a Greek based company. I ordered a neck brace collar ten days ago. There is no tracking…"
- Moderate2 independent sources carry complaints or warnings about this site, including: "Ortorex.gr Store Scam Warning (20/100 Trust Score)"
- Moderate1 antivirus result marked the URL as suspicious. This comes from a saved antivirus observation rather than a new submission, so treat the detection as real but confirm the timing.
What pushed the score up
- SupportsThe saved TLS check found a valid encrypted connection and the browser threat feed returned no threat warning.
- SupportsThe Internet Archive holds home-page captures from 2024 through 2026, first on 15 February 2024, which dates archiving rather than domain registration.
No points per finding are stored for this report: our analysis weighed all findings together to set the score. Each finding shows its saved severity instead (Decisive, Strong, Moderate or Minor). Community reviews never change the Safety Score.
Lost money or shared details on ortorex.gr? Do this now
Act quickly: the first hours matter most for a chargeback.
- Call your bank or card issuer now
Ask them to dispute the charge or open a chargeback; the sooner you act, the better your odds. Card payments can often be reversed. Bank transfers and gift cards are harder, but report them to your bank too. Crypto payments usually cannot be reversed: report the wallet address and transaction ID to the exchange you sent from.
- Change any password you entered
If you entered a password on ortorex.gr, change it there and anywhere you reused it, and turn on two-factor authentication. Keep screenshots, order confirmations and messages as evidence.
- Report the site
Reports help get scam sites taken down faster and warn other people.
- Report the domain to its registrar
The registrar is the company that sold this domain. ICANN's lookup shows the registrar's abuse contact.
- Ignore anyone offering to recover your money
"Recovery" services or agents who contact you, or ask for a fee up front, are almost always a second scam aimed at victims. Your bank's dispute process and the official reporting services never charge a fee in advance.
Full answers about refunds and reporting are in the Safety FAQ below.
01 · Investigation Brief
Investigation Brief
Ortorex.gr presents itself as a Greek online shop selling supports, braces and similar health products, with a countdown discount banner and a normal add-to-cart checkout. The technical side is unremarkable: the connection is encrypted and the browser threat feed shows no warning. The problem is the operator and customer side. Independent research found an independent review platform's reviewer who says the business is actually in China while posing as Greek and that an ordered neck brace never arrived with no tracking and no email replies, a second an independent review platform's reviewer who calls it a scam after paying for a foot support sock that was never delivered, and a security-vendor listing that flags the store as a suspicious shop with a very low trust score. The site's own refund wording says refund requests are not accepted and money is returned only after the order comes back to the seller, which leaves a buyer who never receives anything with no practical route to a refund. That combination of paid orders, reported non-delivery and a refund wall places the site in the High Risk band.
What customers report after paying
Two independent an independent review platform's reviews describe the same outcome: money paid, goods never delivered. One reviewer says they ordered a neck brace collar ten days earlier and had received no tracking number, no reply to emails and no delivery date, and states the business is not based in Greece but in China while masquerading as a Greek company. The other reviewer is blunter, writing that they lost their money on a foot support sock that was never delivered and warning others not to order anything from the site.
A security vendor's scanner page lists Ortorex.gr as a store scam warning with a trust score of 20 out of 100, citing blacklist detections and user reports of financial loss. That is an adverse third-party listing rather than a neutral directory entry, and it lines up with the two customer accounts rather than standing alone.
The checkout takes money, the refund wording pushes it back
The storefront runs a standard commercial funnel: product listings with add-to-cart and a checkout, fronted by an urgency banner reading that the discount ends on 24.10 with 50% off plus free shipping. Nothing about that banner is technically malicious, but it is the mechanism that converts a visitor into a paying customer.
The refund terms compound the exposure. The policy states that refund requests are not accepted and that a refund can only be issued after the order has been returned to the seller. For a buyer whose order is never shipped, as the reviewers describe, there is nothing to return, so the stated condition effectively closes the refund route. This is the point where the commercial design and the reported customer experience meet.
Clean technical checks do not make this store safe
The saved checks are clean: the TLS inspection found a valid encrypted connection, and the browser threat feed returned no threat warning. Those results mean no malware or phishing detection was triggered at scan time; they say nothing about whether a paid order will be fulfilled.
The site has been captured by the Internet Archive every year from 2024 to 2026, with the first capture on 15 February 2024. That dates when the site was archived, not when the domain was registered, and a couple of years of captures is not the same as an established, independently reviewed trading history. The adverse customer reports and the vendor warning carry more weight here than the archive footprint.
Why the score is 28
2 independent sources carry complaints or warnings about this site, including: "Ortorex is NOT based in Greece but in China! They are masquerading as a Greek based company. I ordered a neck brace collar ten days ago. There is no tracking…". Coverage remains separate so missing sources cannot be mistaken for clean results.
02 · Security Evidence
Security evidence
Antivirus Engines
1/ 92
detectionsSaved analysis from October 2, 2026 - stale
1 engine flagged this URL
Every saved adverse engine is listed below. The full provider matrix remains available for audit.
- Malicious
- 0
- Suspicious
- 1
- Total
- 92
| Engine | Finding |
|---|---|
| GridinsoftSuspicious | suspicious |
All 92 engine results
- Gridinsoft - Suspicious
- 0xSI_f33d - Unrated
- Abusix - Clean
- Acronis - Clean
- ADMINUSLabs - Clean
- AILabs (MONITORAPP) - Clean
- AlienVault - Clean
- alphaMountain.ai - Unrated
- AlphaSOC - Unrated
- Antiy-AVL - Clean
- ArcSight Threat Intelligence - Unrated
- AutoShun - Unrated
- Bfore.Ai PreCrime - Unrated
- BitDefender - Clean
- Bkav - Unrated
- BlockList - Clean
- Blueliv - Clean
- Certego - Clean
- ChainPatrol - Unrated
- Chong Lua Dao - Unrated
- CINS Army - Clean
- CRDF - Clean
- Criminal IP - Clean
- CSIS Security Group - Unrated
- CTX AI - Clean
- Cyan - Unrated
- Cyble - Clean
- CyRadar - Clean
- desenmascara.me - Clean
- DNS8 - Unrated
- Dr.Web - Clean
- EmergingThreats - Clean
- Emsisoft - Clean
- Ermes - Unrated
- ESET - Clean
- ESTsecurity - Clean
- Forcepoint ThreatSeeker - Clean
- Fortinet - Clean
- Fortra - Unrated
- G-Data - Clean
- GCP Abuse Intelligence - Unrated
- Google Safe Browsing - Clean
- GreenSnow - Clean
- GreyNoise - Unrated
- Guardpot - Unrated
- Heimdal Security - Clean
- Hunt.io Intelligence - Unrated
- IPsum - Clean
- Juniper Networks - Clean
- K7AntiVirus - Unrated
- Kaspersky - Clean
- LevelBlue - Clean
- Lionic - Clean
- Lumu - Unrated
- Malwared - Clean
- MalwarePatrol - Clean
- MalwareURL - Unrated
- Mimecast - Unrated
- Netcraft - Unrated
- OpenPhish - Clean
- PhishFort - Unrated
- Phishing Database - Clean
- Phishtank - Clean
- PREBYTES - Clean
- PrecisionSec - Unrated
- Quick Heal - Clean
- Quttera - Clean
- Rising - Clean
- SafeToOpen - Unrated
- Sangfor - Clean
- Sansec eComscan - Unrated
- Scantitan - Clean
- SCUMWARE.org - Clean
- Seclookup - Clean
- Snort IP sample list - Unrated
- SOCRadar - Unrated
- Sophos - Clean
- StopForumSpam - Clean
- Sucuri SiteCheck - Clean
- Synthient - Unrated
- ThreatHive - Clean
- URLhaus - Clean
- URLQuery - Unrated
- Viettel Threat Intelligence - Clean
- VIPRE - Unrated
- ViriBack - Clean
- VX Vault - Clean
- Webroot - Clean
- Xcitium Verdict Cloud - Unrated
- Yandex Safebrowsing - Clean
- ZeroCERT - Clean
- ZeroFox - Unrated
How security vendors categorise this site
- Forcepoint ThreatSeekershopping
- Googletechnology
Each vendor’s own label for the site, saved with the antivirus result. Labels are separate from the engine verdicts above and can disagree with each other.
Security Scans
Checked against the browser threat feeds available to this scan — no hit.
What we observed
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Visual context from the captured page
Η έκπτωση τελειώνει 24.10. 50% ΕΚΠΤΩΣΗ + Δωρεάν αποστολή
What the captured page showed
1 observation- 01
Η έκπτωση τελειώνει 24.10. 50% ΕΚΠΤΩΣΗ + Δωρεάν αποστολή
What the page says about itself
What the site says about itself, quoted from the pages we read. The site wrote these words; they are not our findings.
- Page title
Ortorex™ - Ορθοπεδική Θεραπεία από την Κεφαλή Μέχρι τα Νύχια
Pages we read
- Main page/Read
- About page/about-us/Read
- Terms/terms-of-service/Read
- Refund / returns policy/refund-policy/Read
- Shipping policy/shipping-policy/Read
- Contact page/contact-us/Read
03 · Investigation Story
Investigation story
What the site claims
Ortorex™ - Ορθοπεδική Θεραπεία από την Κεφαλή Μέχρι τα Νύχια
What we observed
The page content was captured and checked alongside 58 antivirus results.
What independent research found
3 external findings were saved and compared with the page evidence.
What remains unverified
1 of the 4 applicable core capabilities did not complete, so those gaps remain visible in the coverage ledger.
What kind of site and risk is this?
Threat category
Fake Shop & Commercial Deception
Service and business model
Shop
Observed behavior
Evidence behind this classification
- 012 independent sources carry complaints or warnings about this site, including: "Ortorex is NOT based in Greece but in China! They are masquerading as a Greek based company. I ordered a neck brace collar ten days ago. There is no tracking…"
- 022 independent sources carry complaints or warnings about this site, including: "Ortorex.gr Store Scam Warning (20/100 Trust Score)"
- 03The saved TLS check found a valid encrypted connection and the browser threat feed returned no threat warning.
Web research findings
Independent findings for ortorex.gr, including public complaints, named review sources, registration records, and look-alike-domain evidence. A missing result is shown as unverified, never converted into a clean bill of health.
- Trustpilotopen
"Ortorex is NOT based in Greece but in China! They are masquerading as a Greek based company. I ordered a neck brace collar ten days ago. There is no tracking number, no response to emails and no delivery date."
- Gridinsoftopen
"Ortorex.gr Store Scam Warning (20/100 Trust Score)"
- Trustpilotopen
"SUPER SCAM - DO NOT ORDER ANYTHING FROM THIS SITE - I LOST MY MONEY BY ORDERING A FOOT SUPPORT SOCK THAT WAS NEVER DELIVERED"
Reputation Sources
How this domain rates across independent threat-intelligence and blocklist providers.
04 · Domain & Infrastructure
Domain & infrastructure
The plumbing behind the site — who registered it, how it’s encrypted, where it’s hosted, and where it links out. A valid certificate or a calm server doesn’t mean the business is honest — scam sites pass these checks too. Use this to corroborate the verdict, not to overturn it.
Infrastructure map
How the saved page connected to the wider web.
- Domainortorex.gr
- Redirects toortorex.gr
- Hosted byCloudflare, Inc.
- Referencesgmpg.org · fonts.gstatic.com
Contact Verification
Saved contact details can help identify the operator. Their presence supports traceability; it does not prove the business is trustworthy.
- Contact email on the site's own domain (info@ortorex.gr).
- Phone number listed (+1-888-718-36-57).
Domain & Encryption
Certificate issued for ortorex.gr.
A shared Cloudflare address answers for many sites, so it is not the site's own server and says nothing about who runs it.
Analytics and ads
- Microsoft Clarity
- Google Tag Manager
- Cloudflare Web Analytics
Chat, reviews and email
- Klaviyo
Scripts, fonts and CDNs
- Google Fonts
Payment providers the page loads
None seen among the outside domains we saved.
Read from the first 20 outside domains the page loads and the shop platform it uses; the web server and platform rows are under Hosting & Technology. A payment script on the page does not prove the shop accepts that method at checkout, or that you are protected.
Redirect Chain
- 1301http://ortorex.gr/
- 2200https://ortorex.gr/
Server Reputation
Referenced Domains
Outbound domains this page links to or loads resources from. Each links to its own security scan.
05 · Evidence Ledger
Evidence ledger
- Antiviruspartial
- Browser threat feedcomplete
- Page contentcomplete
- Analysiscomplete
- Visual evidencecomplete
The conclusion is supported by the evidence saved with this report.
Technical threat
unknownMalware, phishing, credential theft and hostile infrastructure.
1 antivirus result marked the URL as suspicious. This comes from a saved antivirus observation rather than a new submission, so treat the detection as real but confirm the timing.
Operator / customer risk
suspiciousComplaints, withdrawals, business conduct and commercial traps.
2 independent sources carry complaints or warnings about this site, including: "Ortorex is NOT based in Greece but in China! They are masquerading as a Greek based company. I ordered a neck brace collar ten days ago. There is no tracking…" · 2 independent sources carry complaints or warnings about this site, including: "Ortorex.gr Store Scam Warning (20/100 Trust Score)"
Source coverage and freshness
Status shows whether usable evidence was saved; finding shows what that evidence observed.
| Source | Result | Completion | Finding | Freshness |
|---|---|---|---|---|
| Antivirus | 1 of 92 engines flagged | Limited | Adverse | stale fallback · analysed Oct 2, 2026 |
| Browser protection | No browser threat-list match | Completed | No adverse finding | this scan · Oct 23, 2026 |
| Page content | Page fetched · HTTP 200 | Completed | No adverse finding | this scan · Oct 23, 2026 |
| Visual evidence | 1 visible observation saved with the page capture | Completed | No adverse finding | this scan · Oct 23, 2026 |
| Independent research | 3 independent findings were saved | Completed | Adverse | this scan · Oct 23, 2026 |
- Antivirus
- Result1 of 92 engines flagged
- CompletionLimitedFindingAdverse
- Freshnessstale fallback · analysed Oct 2, 2026
- Browser protection
- ResultNo browser threat-list match
- CompletionCompletedFindingNo adverse finding
- Freshnessthis scan · Oct 23, 2026
- Page content
- ResultPage fetched · HTTP 200
- CompletionCompletedFindingNo adverse finding
- Freshnessthis scan · Oct 23, 2026
- Visual evidence
- Result1 visible observation saved with the page capture
- CompletionCompletedFindingNo adverse finding
- Freshnessthis scan · Oct 23, 2026
- Independent research
- Result3 independent findings were saved
- CompletionCompletedFindingAdverse
- Freshnessthis scan · Oct 23, 2026
07 · Safety FAQ
Safety FAQ
Common questions, answered directly from the scan data above — so the answers reflect the saved verdict and evidence in this report.
Is ortorex.gr a scam or a legit online store?
Is ortorex.gr safe to use?
What should I do if I already gave my details to ortorex.gr?
Can I get my money back from ortorex.gr?
I ordered from ortorex.gr but nothing arrived — is it a fake shop?
How do I report ortorex.gr?
Why does ortorex.gr look legitimate if it's a scam?
Has ortorex.gr been flagged by antivirus engines?
Is ortorex.gr on any phishing or malware blacklists?
How old is the ortorex.gr domain?
Does ortorex.gr have a valid SSL certificate?
How often is the ortorex.gr report updated?
08 · Final Verdict
Final verdict
Ortorex.gr is a Greek-language health-goods store with a valid padlock but a trail of non-delivery complaints and a refund policy that blocks money-back requests.
Ortorex.gr presents itself as a Greek online shop selling supports, braces and similar health products, with a countdown discount banner and a normal add-to-cart checkout. The technical side is unremarkable: the connection is encrypted and the browser threat feed shows no warning. The problem is the operator and customer side. Independent research found an independent review platform's reviewer who says the business is actually in China while posing as Greek and that an ordered neck brace never arrived with no tracking and no email replies, a second an independent review platform's reviewer who calls it a scam after paying for a foot support sock that was never delivered, and a security-vendor listing that flags the store as a suspicious shop with a very low trust score. The site's own refund wording says refund requests are not accepted and money is returned only after the order comes back to the seller, which leaves a buyer who never receives anything with no practical route to a refund. That combination of paid orders, reported non-delivery and a refund wall places the site in the High Risk band.
09 · Community
Community
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