Is ortorex.nl safe?
http://ortorex.nl/
Checked on
How we checked
Coverage: strong · 5 of 6 applicable core capabilities
- Antivirus (59 of 93 engines answered) · saved result: did not fully complete
- Google Safe Browsing: completed
- page reading: completed
- page capture: completed
- domain records: completed
- web research: completed
Ortorex is a suspicious webshop with multiple customer complaints about non-delivery, poor quality goods and refund difficulties.
Ortorex (ortorex.nl) presents itself as an online store selling health and wellness products, operated by SELLARO LIMITED in Cyprus. Independent research found customer reports of orders arriving late or never arriving, cheap Chinese products that do not work, and a security vendor classifying the site as a 'Suspicious Shop'. The site's own shipping policy reportedly acknowledges products may ship from China. While the domain is over three years old and has valid TLS and no Safe Browsing warning, the pattern of complaints and the suspicious-shop classification point to a high-risk commercial operation. The score of 38 reflects significant operator and customer risk despite clean technical checks.
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Where this site sits
- Dangerous1–20
- High Risk21–44
- Moderate Risk45–69
- Low Risk70–84
- Safe85–100
The score combines saved evidence strength and analysis quality. Coverage is reported separately.
Why 38/100
High Risk covers scores 21–44. 4 findings pulled the score down; 3 pushed it up.
What pulled the score down
- Moderate3 independent sources carry complaints or warnings about this site, including: "Bestellingen komen laat aan of blijven helemaal uit."
- Moderate3 independent sources carry complaints or warnings about this site, including: "Goedkoop Chinees spul dat ook nog eens niet werkt"
- Moderate3 independent sources carry complaints or warnings about this site, including: "This site is classified as Suspicious Shop based on multiple risk signals"
- Moderate1 antivirus result marked the URL as suspicious. This comes from a saved antivirus observation rather than a new submission, so treat the detection as real but confirm the timing.
What pushed the score up
- SupportsThe domain is 1140 days old, indicating it is not brand new.
- SupportsThe browser threat feed returned no threat warning for the site.
- SupportsThe site has a valid TLS certificate for encrypted connections.
No points per finding are stored for this report: our analysis weighed all findings together to set the score. Each finding shows its saved severity instead (Decisive, Strong, Moderate or Minor). Community reviews never change the Safety Score.
Lost money or shared details on ortorex.nl? Do this now
Act quickly: the first hours matter most for a chargeback.
- Call your bank or card issuer now
Ask them to dispute the charge or open a chargeback; the sooner you act, the better your odds. Card payments can often be reversed. Bank transfers and gift cards are harder, but report them to your bank too. Crypto payments usually cannot be reversed: report the wallet address and transaction ID to the exchange you sent from.
- Change any password you entered
If you entered a password on ortorex.nl, change it there and anywhere you reused it, and turn on two-factor authentication. Keep screenshots, order confirmations and messages as evidence.
- Report the site
Reports help get scam sites taken down faster and warn other people.
- Report the domain to its registrar
NETIM takes abuse reports at domainabuse@netim.net. Include the address and what happened.
- Ignore anyone offering to recover your money
"Recovery" services or agents who contact you, or ask for a fee up front, are almost always a second scam aimed at victims. Your bank's dispute process and the official reporting services never charge a fee in advance.
Full answers about refunds and reporting are in the Safety FAQ below.
01 · Investigation Brief
Investigation Brief
Ortorex (ortorex.nl) presents itself as an online store selling health and wellness products, operated by SELLARO LIMITED in Cyprus. Independent research found customer reports of orders arriving late or never arriving, cheap Chinese products that do not work, and a security vendor classifying the site as a 'Suspicious Shop'. The site's own shipping policy reportedly acknowledges products may ship from China. While the domain is over three years old and has valid TLS and no Safe Browsing warning, the pattern of complaints and the suspicious-shop classification point to a high-risk commercial operation. The score of 38 reflects significant operator and customer risk despite clean technical checks.
Customer complaints describe non-delivery and poor quality
A Dutch consumer complaint site reports that orders from Ortorex arrive late or never arrive at all. This is a direct customer report of non-delivery, which is a serious red flag for any online shop.
On an independent review platform, a reviewer describes the products as 'cheap Chinese stuff that also doesn't work', indicating dissatisfaction with both quality and functionality. This aligns with the site's own shipping policy acknowledging that products may be shipped from China, which contradicts expectations of local fulfillment.
Security vendor flags the site as a suspicious shop
Gridinsoft, a security vendor, classifies ortorex.nl as a 'Suspicious Shop' based on multiple risk signals. This classification is independent of the customer complaints and adds weight to the concerns about the site's legitimacy.
A saved antivirus observation also marked the URL as suspicious, though this result is stale and should be confirmed for timing. It is consistent with the vendor classification.
Technical checks are clean but do not offset operator risk
The domain ortorex.nl is 1140 days old, which is over three years, and it has a valid TLS certificate for encrypted connections. The browser threat feed returned no threat warning. These are neutral or mildly supportive technical facts, but they do not address the commercial and customer-service risks reported by users and security vendors.
Why the score is 38
3 independent sources carry complaints or warnings about this site, including: "Bestellingen komen laat aan of blijven helemaal uit.". Coverage remains separate so missing sources cannot be mistaken for clean results.
02 · Security Evidence
Security evidence
Antivirus Engines
1/ 93
detectionsSaved analysis from October 20, 2026 - stale
1 engine flagged this URL
Every saved adverse engine is listed below. The full provider matrix remains available for audit.
- Malicious
- 0
- Suspicious
- 1
- Total
- 93
| Engine | Finding |
|---|---|
| GridinsoftSuspicious | suspicious |
All 93 engine results
- Gridinsoft - Suspicious
- 0xSI_f33d - Unrated
- Abusix - Clean
- Acronis - Clean
- ADMINUSLabs - Clean
- AILabs (MONITORAPP) - Clean
- AlienVault - Clean
- alphaMountain.ai - Clean
- AlphaSOC - Unrated
- Antiy-AVL - Clean
- ArcSight Threat Intelligence - Unrated
- AutoShun - Unrated
- Bfore.Ai PreCrime - Unrated
- BitDefender - Clean
- Bkav - Unrated
- BlockList - Clean
- Blueliv - Clean
- Certego - Clean
- ChainPatrol - Unrated
- Chong Lua Dao - Unrated
- CINS Army - Clean
- CRDF - Clean
- Criminal IP - Unrated
- CSIS Security Group - Unrated
- CTX AI - Clean
- Cyan - Unrated
- Cyble - Clean
- CyRadar - Clean
- desenmascara.me - Clean
- DNS8 - Unrated
- Dr.Web - Clean
- EmergingThreats - Clean
- Emsisoft - Clean
- Ermes - Unrated
- ESET - Clean
- ESTsecurity - Clean
- Forcepoint ThreatSeeker - Clean
- Fortinet - Clean
- Fortra - Unrated
- G-Data - Clean
- GCP Abuse Intelligence - Unrated
- Google Safe Browsing - Clean
- GreenSnow - Clean
- GreyNoise - Unrated
- Guardpot - Unrated
- Heimdal Security - Clean
- Hunt.io Intelligence - Unrated
- IPsum - Clean
- Juniper Networks - Clean
- K7AntiVirus - Unrated
- Kaspersky - Clean
- LevelBlue - Clean
- Lionic - Clean
- Lumu - Unrated
- Malwared - Clean
- MalwarePatrol - Clean
- MalwareURL - Unrated
- Mimecast - Unrated
- Netcraft - Unrated
- OpenPhish - Clean
- Orcapot - Unrated
- PhishFort - Unrated
- Phishing Database - Clean
- Phishtank - Clean
- PREBYTES - Clean
- PrecisionSec - Unrated
- Quick Heal - Clean
- Quttera - Clean
- Rising - Clean
- SafeToOpen - Unrated
- Sangfor - Clean
- Sansec eComscan - Unrated
- Scantitan - Clean
- SCUMWARE.org - Clean
- Seclookup - Clean
- Snort IP sample list - Unrated
- SOCRadar - Unrated
- Sophos - Clean
- StopForumSpam - Clean
- Sucuri SiteCheck - Clean
- Synthient - Unrated
- ThreatHive - Clean
- URLhaus - Clean
- URLQuery - Unrated
- Viettel Threat Intelligence - Clean
- VIPRE - Unrated
- ViriBack - Clean
- VX Vault - Clean
- Webroot - Clean
- Xcitium Verdict Cloud - Clean
- Yandex Safebrowsing - Clean
- ZeroCERT - Clean
- ZeroFox - Unrated
How security vendors categorise this site
- alphaMountain.aiBusiness/Economy, Shopping
- BitDefenderpharmacy
- Forcepoint ThreatSeekershopping
- Googleshopping
Each vendor’s own label for the site, saved with the antivirus result. Labels are separate from the engine verdicts above and can disagree with each other.
Security Scans
Checked against the browser threat feeds available to this scan — no hit.
What we observed
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Visual context from the captured page
Nekklachten Pakket uitverkoop! Tot 20% korting op de geselecteerde pakketten.
What the captured page showed
1 observation- 01
Nekklachten Pakket uitverkoop! Tot 20% korting op de geselecteerde pakketten.
What the page says about itself
What the site says about itself, quoted from the pages we read. The site wrote these words; they are not our findings.
- Page title
Ortorex™ - Orthopedische Behandeling van Top tot Teen
Pages we read
- Main page/Read
- About page/about-us/Read
- Terms/terms-of-service/Read
- Refund / returns policy/refund-policy/Read
- Shipping policy/shipping-policy/Read
- Contact page/contact-us/Read
03 · Investigation Story
Investigation story
What the site claims
Ortorex™ - Orthopedische Behandeling van Top tot Teen
What we observed
The page content was captured and checked alongside 59 antivirus results.
What independent research found
3 external findings were saved and compared with the page evidence.
What remains unverified
1 of the 6 applicable core capabilities did not complete, so those gaps remain visible in the coverage ledger.
What kind of site and risk is this?
Threat category
Fake Shop & Commercial Deception
Service and business model
Shop
Observed behavior
Evidence behind this classification
- 013 independent sources carry complaints or warnings about this site, including: "Bestellingen komen laat aan of blijven helemaal uit."
- 023 independent sources carry complaints or warnings about this site, including: "Goedkoop Chinees spul dat ook nog eens niet werkt"
- 033 independent sources carry complaints or warnings about this site, including: "This site is classified as Suspicious Shop based on multiple risk signals"
Web research findings
Independent findings for ortorex.nl, including public complaints, named review sources, registration records, and look-alike-domain evidence. A missing result is shown as unverified, never converted into a clean bill of health.
Reputation Sources
How this domain rates across independent threat-intelligence and blocklist providers.
04 · Domain & Infrastructure
Domain & infrastructure
The plumbing behind the site — who registered it, how it’s encrypted, where it’s hosted, and where it links out. A valid certificate or a calm server doesn’t mean the business is honest — scam sites pass these checks too. Use this to corroborate the verdict, not to overturn it.
Infrastructure map
How the saved page connected to the wider web.
- Domainortorex.nl
- Redirects toortorex.nl
- Hosted byCloudflare, Inc.
- Referencesgmpg.org · fonts.gstatic.com
Domain Timeline
- Sep 13, 2023Domain registered
First appeared in WHOIS records — 3 years old when this review was saved.
- Oct 28, 2026Saved security review — Rated High Risk
The completed checks from this saved scan are detailed above.
ortorex.nl is an established domain now carrying threat signals. An older domain that starts tripping security checks is a classic pattern for an asset that was sold, repurposed, or compromised — the age alone is not reassurance.
Contact Verification
Saved contact details can help identify the operator. Their presence supports traceability; it does not prove the business is trustworthy.
- Contact email on the site's own domain (info@ortorex.nl).
- Phone number listed (+3197010280996).
Domain & Encryption
Cloudflare DNS is used by legitimate and scam sites alike, so it does not identify who runs the site.
Report this domain to its registrar: send the address and what happened to this contact.
Certificate issued for ortorex.nl.
A shared Cloudflare address answers for many sites, so it is not the site's own server and says nothing about who runs it.
Analytics and ads
- Microsoft Clarity
- Google Tag Manager
- Cloudflare Web Analytics
Chat, reviews and email
- Klaviyo
Scripts, fonts and CDNs
- Google Fonts
Payment providers the page loads
None seen among the outside domains we saved.
Read from the first 20 outside domains the page loads and the shop platform it uses; the web server and platform rows are under Hosting & Technology. A payment script on the page does not prove the shop accepts that method at checkout, or that you are protected.
Redirect Chain
- 1301http://ortorex.nl/
- 2200https://ortorex.nl/
Server Reputation
Referenced Domains
Outbound domains this page links to or loads resources from. Each links to its own security scan.
05 · Evidence Ledger
Evidence ledger
- Antiviruspartial
- Browser threat feedcomplete
- Page contentcomplete
- Analysiscomplete
- Visual evidencecomplete
The conclusion is supported by the evidence saved with this report.
Technical threat
unknownMalware, phishing, credential theft and hostile infrastructure.
1 antivirus result marked the URL as suspicious. This comes from a saved antivirus observation rather than a new submission, so treat the detection as real but confirm the timing.
Operator / customer risk
suspiciousComplaints, withdrawals, business conduct and commercial traps.
3 independent sources carry complaints or warnings about this site, including: "Bestellingen komen laat aan of blijven helemaal uit." · 3 independent sources carry complaints or warnings about this site, including: "Goedkoop Chinees spul dat ook nog eens niet werkt"
Source coverage and freshness
Status shows whether usable evidence was saved; finding shows what that evidence observed.
| Source | Result | Completion | Finding | Freshness |
|---|---|---|---|---|
| Antivirus | 1 of 93 engines flagged | Limited | Adverse | stale fallback · analysed Oct 20, 2026 |
| Browser protection | No browser threat-list match | Completed | No adverse finding | this scan · Oct 28, 2026 |
| Page content | Page fetched · HTTP 200 | Completed | No adverse finding | this scan · Oct 28, 2026 |
| Visual evidence | 1 visible observation saved with the page capture | Completed | No adverse finding | this scan · Oct 28, 2026 |
| Independent research | 3 independent findings were saved | Completed | Adverse | this scan · Oct 28, 2026 |
- Antivirus
- Result1 of 93 engines flagged
- CompletionLimitedFindingAdverse
- Freshnessstale fallback · analysed Oct 20, 2026
- Browser protection
- ResultNo browser threat-list match
- CompletionCompletedFindingNo adverse finding
- Freshnessthis scan · Oct 28, 2026
- Page content
- ResultPage fetched · HTTP 200
- CompletionCompletedFindingNo adverse finding
- Freshnessthis scan · Oct 28, 2026
- Visual evidence
- Result1 visible observation saved with the page capture
- CompletionCompletedFindingNo adverse finding
- Freshnessthis scan · Oct 28, 2026
- Independent research
- Result3 independent findings were saved
- CompletionCompletedFindingAdverse
- Freshnessthis scan · Oct 28, 2026
07 · Safety FAQ
Safety FAQ
Common questions, answered directly from the scan data above — so the answers reflect the saved verdict and evidence in this report.
Is ortorex.nl a scam or a legit online store?
Is ortorex.nl safe to use?
I already paid or entered my details on ortorex.nl — what should I do?
Can I get my money back from ortorex.nl?
I ordered from ortorex.nl but nothing arrived — is it a fake shop?
How do I report ortorex.nl?
ortorex.nl looks professional — how can it still be a scam?
Has ortorex.nl been flagged by antivirus engines?
Is ortorex.nl on any phishing or malware blacklists?
How old is the ortorex.nl domain?
Does ortorex.nl have a valid SSL certificate?
How often is the ortorex.nl report updated?
08 · Final Verdict
Final verdict
Ortorex is a suspicious webshop with multiple customer complaints about non-delivery, poor quality goods and refund difficulties.
Ortorex (ortorex.nl) presents itself as an online store selling health and wellness products, operated by SELLARO LIMITED in Cyprus. Independent research found customer reports of orders arriving late or never arriving, cheap Chinese products that do not work, and a security vendor classifying the site as a 'Suspicious Shop'. The site's own shipping policy reportedly acknowledges products may ship from China. While the domain is over three years old and has valid TLS and no Safe Browsing warning, the pattern of complaints and the suspicious-shop classification point to a high-risk commercial operation. The score of 38 reflects significant operator and customer risk despite clean technical checks.
09 · Community
Community
Are you the owner of ortorex.nl?Verify and reply