Is parcelpending.com legit or a scam?
Parcel Pending is a legitimate smart locker service with a 13-year domain history, A+ BBB accreditation, and high trust ratings.
Analysis Summary
No threats detected
All checks passed. This site appears legitimate — but always stay alert for phishing even on trusted domains.
Website Preview
Automated page render — captured in a safe sandbox. What an ordinary visitor would see when loading the site. See full visual analysis →
Visual Screenshot Analysis
We capture a fresh screenshot of the live page and ask a vision model to look for scam visual patterns — fake trust badges, countdown timers, overlay pop-ups, and visual clones of legitimate brands.
No scam visual patterns detected
The screenshot shows a fully-rendered, professional corporate landing page for a package locker solution with no visual indicators of scamming or phishing.
What our vision model saw
5 signalsProfessional high-resolution hero image with consistent branding
Clear corporate identity for Parcel Pending by Quadient
Functional navigation elements including a country selector and hamburger menu
No urgency tactics, fake trust badges, or suspicious forms visible
Clean layout with professional typography and design standards
MT Intelligence
The domain has been registered for over 12 years and is operated by a well-documented corporate entity, Quadient. Our analysis shows no malicious detections across 92 antivirus engines and no reports of fraudulent activity. The site maintains a high global traffic rank and features professional, functional design consistent with a major enterprise. While some users report operational issues like delivery delays or app bugs on third-party review sites, these are typical service complaints for a large logistics company rather than indicators of a scam. The presence of valid SSL, clear corporate branding, and extensive positive reviews confirms its legitimacy.
Web Research Findings
Our live research agent queries scam-report databases, consumer-review sites, news coverage, and general web search for parcelpending.com, then cross-checks business-registration records and look-alike domain patterns. Everything below is pulled from what it actually found.
- Domain registered approximately 13 years ago (4749 days); company founded in 2013, acquired by Quadient in 2019.
- Official website presents as "Parcel Pending by Quadient", a provider of smart parcel lockers for multifamily, university, retail, and commercial use with claims of 75M+ packages delivered annually across 18,000+ locations.
- BBB accredited with A+ rating but 74 complaints in last 3 years (mainly delivery issues, billing/storage fees, access problems); 24 closed in last 12 months.
- Trustpilot shows 4.5/5 score from ~2,000 reviews (mixed resident feedback on app and service reliability).
- Mobile app has strong Apple rating (4.8/5 from 56K ratings) but lower Google Play score (~3.3/5); common resident complaints on Reddit about packages not delivered to lockers, access issues, and mandatory fees.
- Headquartered in Irvine, California; provides 24/7 US-based support via help@parcelpending.com and 855-316-4756; no scam or fraud reports found.
- Copyright notices reference Parcel Pending LLC or US, Inc.; LinkedIn lists 1,001-5,000 employees under Quadient.
Operates as Parcel Pending LLC / Parcel Pending US, Inc. in Irvine, CA. Acquired by Quadient (formerly Neopost) in 2019. Headquarters at 210 Progress Ste 100 or 475 Goddard Ste 150, Irvine, CA 92618. Founded 2013 by Lori Torres.
Antivirus Engines
Security Scans
Checked against the major public blocklists used by browsers and security tools — no hits.
Contact Verification
We fetched the page and looked for real-world contact details. Legitimate businesses almost always publish an email on their own domain, a phone number, and a postal address. Scam shops usually don't.
- No contact email found anywhere on the page.
- No postal address visible on the page.
- Phone number listed (360.71 38.2574).
Domain & Encryption
Redirect Chain
- 1301http://parcelpending.com/
- 2301http://www.parcelpending.com/cross-domain
- 3200https://www.parcelpending.com/cross-domain
Server Reputation
Still, stay alert
No major threat indicators — but a clean scan does not guarantee every page is safe, and phishing emails routinely spoof real domains.
- Double-check the exact URL in your address bar
Confirm you are actually on parcelpending.com and not a lookalike like p-arcelpending.com.com or an IDN homoglyph.
- Use a password manager
Password managers only auto-fill on the exact domain they were saved for — they refuse to fill lookalike domains, which is the single best phishing defence.
- OpenDiscuss this site on the forum
If you have first-hand experience with this site — good or bad — share it with the MalwareTips community.
Reputation Sources
How this domain rates across independent threat-intelligence and blocklist providers.
Referenced Domains
Outbound domains this page links to or loads resources from. Each links to its own security scan.
Safety FAQ
Common questions about this site, answered directly from the scan data above — so the answers always reflect the latest verdict on this page.
- Our automated security review found no threat indicators on parcelpending.com. The site appears legitimate based on the signals we checked, but always stay alert for phishing emails that spoof real domains.
- parcelpending.com passed our automated security checks with a trust score of 95/100. No antivirus engines or major blacklists flagged the site at the time of the last scan.
- Yes. parcelpending.com presents a valid TLSv1.3 certificate issued by Let's Encrypt · R13, expiring in 31 days. Note that SSL only encrypts the connection — it does not guarantee that the site itself is trustworthy.
- parcelpending.com is 13.0 years old, registered on 6/23/2013 through Nom-iq Ltd. dba COM LAUDE. Scam domains are often freshly registered — a site under 6 months old warrants extra caution.
- No. All 92 antivirus engines in our malware network report parcelpending.com as clean.
- No. parcelpending.com is not currently listed on the major browser blocklist feeds that modern browsers use.
- parcelpending.com resolves to an IP operated by Google LLC in US (usage type: Data Center/Web Hosting/Transit). Hosting location alone doesn't make a site good or bad, but unusual geography for a brand's claimed country is one of many signals we weigh.
- Yes. parcelpending.com sits in the global top-100k on Cloudflare Radar, which means it has substantial real-world traffic. That does not automatically make it safe, but established brands almost always rank here and throwaway scam domains almost never do.
User reviews & comments(0)
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