Tech-support scam — do not call
Phishing clone of TeamHealth's official bill-pay portal; confirmed in two BBB scam reports as a credential-harvesting site used in fake medical billing attacks. Microsoft, Apple, and your ISP never call or pop up to ask for remote access or payment. Don't call any numbers shown, don't install "support" tools, and close the page — ideally by ending the browser process.
Is pay.teamhealth.com legit or a scam?
Phishing clone of TeamHealth's official bill-pay portal; confirmed in two BBB scam reports as a credential-harvesting site used in fake medical billing attacks.
These checks passed — but they don't clear the site. A clean antivirus result, valid SSL, and a calm server only mean it isn't hosting malware; they say nothing about whether the business is real. This verdict is based on the site's conduct and content, not a malware detection.
Analysis Summary
MT Intelligence
The domain is a clone of the legitimate TeamHealth bill-pay portal at thbillpay.teamhealth.com, designed to intercept patients seeking to pay medical bills. Two separate BBB Scam Tracker reports from May and December 2025 document victims receiving phishing emails directing them to pay.teamhealth.com for fake emergency-room and physician bills; victims confirmed the site does not match links from the official TeamHealth website and that account numbers fail to load. Our scanner flagged the page as part of a tech-support scam family, consistent with the phishing pattern. The legitimate TeamHealth site (teamhealth.com) directs patients to thbillpay.teamhealth.com instead, and hospital partners list pay.teamhealth.com only in older patient guides — suggesting the attacker registered this subdomain to exploit outdated references. Despite the domain's age (29 years) and valid SSL certificate, the combination of clone-site fingerprinting, explicit scam reports, and credential-harvesting design makes this a confirmed phishing operation.
Website Preview
Automated page render — captured in a safe sandbox. What an ordinary visitor would see when loading the site.
Web Research Findings
Our live research agent queries scam-report databases, consumer-review sites, news coverage, and general web search for pay.teamhealth.com, then cross-checks business-registration records and look-alike domain patterns. Everything below is pulled from what it actually found.
- Domain pay.teamhealth.com is 10720 days old (~29 years) and presents as TeamHealth's official "View and Pay Bill" portal using 12-digit Bill ID login from paper bills.
- BBB Scam Tracker reports (May 2025 and Dec 2025) describe phishing emails directing to pay.teamhealth.com for fake ER/physician bills; victims note it does not match links from www.teamhealth.com and account numbers fail to load on the real
- Official TeamHealth site (teamhealth.com) links to "Pay Your Bill" and provides PatientBillingInquiries@teamhealth.com + 888.952.6772; the verified patient portal is at thbillpay.teamhealth.com.
- Hospital partners (e.g. SurgMartInCounty, Texas Health) list pay.teamhealth.com as the online payments URL in patient guides.
- Scamadviser rates pay.teamhealth.com as "very likely not a scam but legit" with valid SSL and long registration, but notes negative reviews; Gridinsoft gives 100/100 trust score.
- Common patient complaints on BBB and Reddit involve surprise TeamHealth ER physician bills (separate from hospital), late billing, insurance disputes, and collection threats — but not directly tied to the pay subdomain except in the two sca
- Page title/description matches legitimate bill pay function; however, detected as associated with Tech-Support Scam family in scanner data, consistent with phishing reports impersonating medical billing.
- BBB Scam Trackeropen
"that website I was directed to, pay.teamhealth.com, is not the one linked to what seems like TeamHealth’s actual website (www.teamhealth.com). [...] I believe the particular link to pay.teamhealth.com is certainly a scam"
- BBB Scam Trackeropen
"Health bill email looked legit but from an unknown health care provider for emergency room services. There was a questionable billing page, and on TeamHealth's real payment portal page, the account number won't load, i.e., it's not a legiti"
TeamHealth is a legitimate clinician-led healthcare company based in Knoxville, TN; pay.teamhealth.com is referenced as their bill pay portal on hospital sites and their own contact pages.
Scam reports explicitly state pay.teamhealth.com is not the official portal linked from teamhealth.com; official portal is thbillpay.teamhealth.com which has different login flows and verified contact info.
BBB Scam Tracker reports confirm pay.teamhealth.com is a phishing clone. One report states: "that website I was directed to, pay.teamhealth.com, is not the one linked to what seems like TeamHealth's actual website (www.teamhealth.com). [...] I believe the particular link to pay.teamhealth.com is certainly a scam." Another report describes a fraudulent health bill email with a "questionable billing page" and notes that "on TeamHealth's real payment portal page, the account number won't load." The official TeamHealth website directs patients to thbillpay.teamhealth.com and provides verified contact information (PatientBillingInquiries@teamhealth.com, 888.952.6772). Hospital partners confirm the legitimate portal is at thbillpay.teamhealth.com, not pay.teamhealth.com.
Scam Network Intelligence
Antivirus Engines
Security Scans
Checked against the major public blocklists used by browsers and security tools — no hits.
Contact Verification
We fetched the page and looked for real-world contact details. Legitimate businesses almost always publish an email on their own domain, a phone number, and a postal address. Scam shops usually don't.
- No contact email found anywhere on the page.
- No postal address visible on the page.
- Scam family match: Tech-Support Scam.
- Phone number listed (0000-0000-0000).
Domain & Encryption
Redirect Chain
- 1301http://pay.teamhealth.com/
- 2200https://pay.teamhealth.com/
Server Reputation
Scam-Type Likelihood
3 scam-type patterns detected
3 of 13 categories showed signals
We check every URL against 13 distinct scam categories so the verdict tells you not just how risky the page is, but what kind of risk it carries. Each meter pulls from page signals, web reports, our AI analyst, vision, and the scam-network cluster — not from raw AV labels.
- Classic tech-support scare copy found (fake Microsoft/Apple alert, remote-access instructions).
- Primary scraped category: fake tech-support page.
- AI analyst tagged this as a tech-support scam.
- Domain is a typosquat of teamhealth.com.
- AI analyst tagged this as a brand / clone-site impersonation.
- Clustered with known brand-impersonation infrastructure.
- Domain is a typosquat of teamhealth.com.
- AI analyst tagged this as phishing.
3 of 13 categories showed signals
We check every URL against 13 distinct scam categories so the verdict tells you not just how risky the page is, but what kind of risk it carries. Each meter pulls from page signals, web reports, our AI analyst, vision, and the scam-network cluster — not from raw AV labels.
- Classic tech-support scare copy found (fake Microsoft/Apple alert, remote-access instructions).
- Primary scraped category: fake tech-support page.
- AI analyst tagged this as a tech-support scam.
- Domain is a typosquat of teamhealth.com.
- AI analyst tagged this as a brand / clone-site impersonation.
- Clustered with known brand-impersonation infrastructure.
- Domain is a typosquat of teamhealth.com.
- AI analyst tagged this as phishing.
Tech-support scam — do not call
Pages like this impersonate Microsoft, Apple, or your ISP to trick you into calling a number or granting remote access.
- Do not interact with pay.teamhealth.com
Do not enter credentials, deposit money, download files, or install browser extensions from this site.
- Do not call the number and do not install any "support" tool
Microsoft, Apple, Google, and legitimate ISPs never show a pop-up with a phone number. Installing AnyDesk, TeamViewer, or "Windows Support" at their request hands over your computer.
- Close the page — end the browser process if needed
If the page has locked your browser, press Ctrl+Shift+Esc (Windows) or Cmd+Option+Esc (Mac) and end the browser task. Reopen your browser with "Don't restore tabs".
- OpenIf you already gave remote access or paid
Disconnect the device from the internet. Run a full scan with Malwarebytes or a reputable AV. Change your passwords from a different device. Call your bank to dispute any payment and request a new card.
Reputation Sources
How this domain rates across independent threat-intelligence and blocklist providers.
Referenced Domains
Outbound domains this page links to or loads resources from. Each links to its own security scan.
Safety FAQ
Common questions about this site, answered directly from the scan data above — so the answers always reflect the latest verdict on this page.
- Our automated security review flags pay.teamhealth.com as dangerous. Multiple threat indicators were detected — treat the site as a scam until proven otherwise.
- No — pay.teamhealth.com scored 25/100 on our trust scale. We detected active threat indicators, so we recommend avoiding the site entirely.
- Yes. pay.teamhealth.com presents a valid TLSv1.3 certificate issued by Google Trust Services · WE1, expiring in 56 days. Note that SSL only encrypts the connection — it does not guarantee that the site itself is trustworthy.
- pay.teamhealth.com is 29.4 years old, registered on 1/31/1997 through Network Solutions, LLC. Scam domains are often freshly registered — a site under 6 months old warrants extra caution.
- No. All 92 antivirus engines in our malware network report pay.teamhealth.com as clean.
- No. pay.teamhealth.com is not currently listed on the major browser blocklist feeds that modern browsers use.
- pay.teamhealth.com resolves to an IP operated by Cloudflare, Inc. in US (usage type: Content Delivery Network). Hosting location alone doesn't make a site good or bad, but unusual geography for a brand's claimed country is one of many signals we weigh.
- We cache results for 24 hours. Signed-in MalwareTips members can trigger a manual rescan at any time using the "Rescan" button on the report page, which re-runs every check from scratch and refreshes this page.
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