Is prose.com safe?
http://prose.com/
Checked on
How we checked
Coverage: strong · 3 of 4 applicable core capabilities
- Antivirus (58 of 93 engines answered) · saved result: did not fully complete
- Google Safe Browsing: completed
- page reading: completed
- page capture: completed
- domain records: completed
- web research: completed
Prose is a real, long-established personalized haircare brand, but customer reports describe billing after cancellation and refund friction.
Prose (prose.com) is a direct-to-consumer beauty brand selling personalized haircare and skincare through a 'Subscribe & Save' model. The domain is roughly 32 years old, the connection is encrypted, and no security vendor flags it, so this is not a technical threat. The concern is commercial: two independent complaint sources describe being charged after cancelling, unexpected shipments, and a return request that received no reply despite a 'satisfaction guaranteed' policy. The captured pages also show no direct email, phone number, or postal address, which makes resolving those disputes harder. That combination places the site in the Moderate Risk band rather than Safe.
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Where this site sits
- Dangerous1–20
- High Risk21–44
- Moderate Risk45–69
- Low Risk70–84
- Safe85–100
The score combines saved evidence strength and analysis quality. Coverage is reported separately.
Why 58/100
Moderate Risk covers scores 45–69. 3 findings pulled the score down; 2 pushed it up.
What pulled the score down
- Moderate2 independent sources carry complaints or warnings about this site, including: "Many customers reported significant issues with their orders, including items not arriving, unexpected shipments, and difficulties with the ordering and…"
- Moderate2 independent sources carry complaints or warnings about this site, including: "Initiated return on 2//19 following instructions on site, asking for a ... , per their "satisfaction guaranteed" return policy. No reply."
- MinorThe captured pages show no direct contact email, no phone number, and no postal address.
What pushed the score up
- SupportsThe registrable domain is 11,899 days old, indicating a long-standing operation rather than a throwaway storefront.
- SupportsThe browser threat feed returned no threat warning and the saved TLS check found a valid encrypted connection.
No points per finding are stored for this report: our analysis weighed all findings together to set the score. Each finding shows its saved severity instead (Decisive, Strong, Moderate or Minor). Community reviews never change the Safety Score.
01 · Investigation Brief
Investigation Brief
Prose (prose.com) is a direct-to-consumer beauty brand selling personalized haircare and skincare through a 'Subscribe & Save' model. The domain is roughly 32 years old, the connection is encrypted, and no security vendor flags it, so this is not a technical threat. The concern is commercial: two independent complaint sources describe being charged after cancelling, unexpected shipments, and a return request that received no reply despite a 'satisfaction guaranteed' policy. The captured pages also show no direct email, phone number, or postal address, which makes resolving those disputes harder. That combination places the site in the Moderate Risk band rather than Safe.
A subscription storefront with reported billing and refund friction
The site's own page presents a 'Subscribe & Save' offer, which is the commercial engine of the business: customers are enrolled in recurring deliveries rather than one-off purchases. That model is legitimate on its face, but it shifts the risk to how easily a customer can stop the recurring charge.
Independent complaint evidence describes exactly that friction. One source reports customers being charged for products after cancelling subscriptions or for items they did not intend to purchase, alongside items not arriving and general ordering difficulties. A second source describes initiating a return under the site's stated 'satisfaction guaranteed' policy and receiving no reply.
A promotional pop-up offering 60% off plus a free welcome kit is consistent with an aggressive acquisition funnel that pushes visitors toward the subscription sign-up. The site also links out to a partner program on a third-party affiliate platform, showing a paid-referral channel alongside direct sales.
Clean technical checks, unresolved operator questions
Technically the site is unremarkable in a good way: the browser threat feed returned no threat warning, the saved TLS check found a valid encrypted connection, and the registrable domain is 11,899 days old. There is no evidence of malware, phishing, or a fake storefront kit.
The operator-side picture is weaker. The captured pages show no direct contact email, no phone number, and no postal address, so a customer with a billing or return dispute has no obvious direct channel on the page itself. That absence does not prove wrongdoing, but it materially raises the cost of resolving the exact problems the complaint sources describe.
Why the score is 58
2 independent sources carry complaints or warnings about this site, including: "Many customers reported significant issues with their orders, including items not arriving, unexpected shipments, and difficulties with the ordering and…". Coverage remains separate so missing sources cannot be mistaken for clean results.
02 · Security Evidence
Security evidence
Antivirus Engines
0/ 93
No detectionsSaved analysis from October 3, 2026 - stale
No detections across 58 engines that rated this URL
No antivirus engine that answered raised an adverse result; 35 had no rating for this URL. This is one signal, not a guarantee.
- Malicious
- 0
- Suspicious
- 0
- Total
- 93
All 93 engine results
- 0xSI_f33d - Unrated
- Abusix - Clean
- Acronis - Clean
- ADMINUSLabs - Clean
- AILabs (MONITORAPP) - Clean
- AlienVault - Clean
- alphaMountain.ai - Clean
- AlphaSOC - Unrated
- Antiy-AVL - Clean
- ArcSight Threat Intelligence - Unrated
- AutoShun - Unrated
- Bfore.Ai PreCrime - Unrated
- BitDefender - Clean
- Bkav - Unrated
- BlockList - Clean
- Blueliv - Clean
- Certego - Clean
- ChainPatrol - Unrated
- Chong Lua Dao - Clean
- CINS Army - Clean
- CRDF - Clean
- Criminal IP - Unrated
- CSIS Security Group - Unrated
- CTX AI - Clean
- Cyan - Unrated
- Cyble - Clean
- CyRadar - Clean
- desenmascara.me - Clean
- DNS8 - Unrated
- Dr.Web - Clean
- EmergingThreats - Clean
- Emsisoft - Clean
- Ermes - Unrated
- ESET - Clean
- ESTsecurity - Clean
- Forcepoint ThreatSeeker - Clean
- Fortinet - Clean
- Fortra - Unrated
- G-Data - Clean
- GCP Abuse Intelligence - Unrated
- Google Safe Browsing - Clean
- GreenSnow - Clean
- GreyNoise - Unrated
- Gridinsoft - Unrated
- Guardpot - Unrated
- Heimdal Security - Clean
- Hunt.io Intelligence - Unrated
- IPsum - Clean
- Juniper Networks - Clean
- K7AntiVirus - Unrated
- Kaspersky - Clean
- LevelBlue - Clean
- Lionic - Clean
- Lumu - Unrated
- Malwared - Clean
- MalwarePatrol - Clean
- MalwareURL - Unrated
- Mimecast - Unrated
- Netcraft - Unrated
- OpenPhish - Clean
- Orcapot - Unrated
- PhishFort - Unrated
- Phishing Database - Clean
- Phishtank - Clean
- PREBYTES - Clean
- PrecisionSec - Unrated
- Quick Heal - Clean
- Quttera - Clean
- Rising - Clean
- SafeToOpen - Unrated
- Sangfor - Clean
- Sansec eComscan - Unrated
- Scantitan - Clean
- SCUMWARE.org - Clean
- Seclookup - Clean
- Snort IP sample list - Unrated
- SOCRadar - Unrated
- Sophos - Clean
- StopForumSpam - Clean
- Sucuri SiteCheck - Clean
- Synthient - Unrated
- ThreatHive - Clean
- URLhaus - Clean
- URLQuery - Unrated
- Viettel Threat Intelligence - Clean
- VIPRE - Unrated
- ViriBack - Clean
- VX Vault - Clean
- Webroot - Clean
- Xcitium Verdict Cloud - Unrated
- Yandex Safebrowsing - Clean
- ZeroCERT - Clean
- ZeroFox - Unrated
How security vendors categorise this site
- alphaMountain.aiInformation Technology
- BitDefenderpharmacy
- Forcepoint ThreatSeekerinformation technology
- Googleshopping
- Sophosinformation technology
- Xcitium Verdict Cloudfashion & beauty
Each vendor’s own label for the site, saved with the antivirus result. Labels are separate from the engine verdicts above and can disagree with each other.
Security Scans
Checked against the browser threat feeds available to this scan — no hit.
What we observed
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Visual context from the captured page
60% off + a free Prose Welcome Kit
What the captured page showed
1 observation- 01
60% off + a free Prose Welcome Kit
What the page says about itself
What the site says about itself, quoted from the pages we read. The site wrote these words; they are not our findings.
- Page title
Truly Custom Haircare and Skincare | Prose
- Meta description
Discover the difference of truly custom haircare and skincare with Prose: Personalized formulas made just for you. Take your free consultation now.
Pages we read
- Main page/Read
- About page/pages/about-usRead
- Terms/termsRead
- Refund / returns policy/policies/refund-policyRead
- Shipping policy/policies/shipping-policyRead
- Contact page/contactRead
03 · Investigation Story
Investigation story
What the site claims
Truly Custom Haircare and Skincare | Prose
What we observed
The page content was captured and checked alongside 58 antivirus results.
What independent research found
2 external findings were saved and compared with the page evidence.
What remains unverified
1 of the 4 applicable core capabilities did not complete, so those gaps remain visible in the coverage ledger.
What kind of site and risk is this?
Threat category
Subscription Trap
Service and business model
Shop
Observed behavior
Evidence behind this classification
- 01The registrable domain is 11,899 days old, indicating a long-standing operation rather than a throwaway storefront.
- 02The browser threat feed returned no threat warning and the saved TLS check found a valid encrypted connection.
- 03The site promotes a 'Subscribe & Save' recurring purchase model.
Web research findings
Independent findings for prose.com, including public complaints, named review sources, registration records, and look-alike-domain evidence. A missing result is shown as unverified, never converted into a clean bill of health.
- Trustpilotopen
"Many customers reported significant issues with their orders, including items not arriving, unexpected shipments, and difficulties with the ordering and subscription process. People frequently mentioned issues with being charged for products after canceling subscriptions or for items they did not intend to purchase."
- RevDexopen
"Initiated return on 2//19 following instructions on site, asking for a ... , per their "satisfaction guaranteed" return policy. No reply."
Reputation Sources
How this domain rates across independent threat-intelligence and blocklist providers.
04 · Domain & Infrastructure
Domain & infrastructure
The plumbing behind the site — who registered it, how it’s encrypted, where it’s hosted, and where it links out. A valid certificate or a calm server doesn’t mean the business is honest — scam sites pass these checks too. Use this to corroborate the verdict, not to overturn it.
Infrastructure map
How the saved page connected to the wider web.
- Domainprose.com
- Redirects toprose.com
- Hosted byGoogle LLC
- Referencesjs.braintreegateway.com · app.impact.com
Domain Timeline
- Mar 24, 1994Domain registered
First appeared in WHOIS records — 32 years old when this review was saved.
- Oct 22, 2026Saved security review — Rated Moderate Risk
The evidence in this saved scan is mixed or incomplete; the completed checks are detailed above.
Contact Verification
Saved contact details can help identify the operator. Their presence supports traceability; it does not prove the business is trustworthy.
- No direct contact email found on the captured page.
- No phone number listed on the captured page.
- No operator postal address visible on the captured page.
Domain & Encryption
Cloudflare DNS is used by legitimate and scam sites alike, so it does not identify who runs the site.
Certificate issued for prose.com.
A shared content-delivery network address answers for many sites, so it is not the site's own server and says nothing about who runs it.
Payment providers the page loads
- Braintree
Read from the first 20 outside domains the page loads and the shop platform it uses; the web server and platform rows are under Hosting & Technology. A payment script on the page does not prove the shop accepts that method at checkout, or that you are protected.
Redirect Chain
- 1301http://prose.com/
- 2200https://prose.com/
Server Reputation
Referenced Domains
Outbound domains this page links to or loads resources from. Each links to its own security scan.
05 · Evidence Ledger
Evidence ledger
- Antiviruspartial
- Browser threat feedcomplete
- Page contentcomplete
- Analysiscomplete
- Visual evidencecomplete
The conclusion is supported by the evidence saved with this report.
Technical threat
unknownMalware, phishing, credential theft and hostile infrastructure.
No confirmed evidence in this dimension.
Operator / customer risk
suspiciousComplaints, withdrawals, business conduct and commercial traps.
2 independent sources carry complaints or warnings about this site, including: "Many customers reported significant issues with their orders, including items not arriving, unexpected shipments, and difficulties with the ordering and…" · 2 independent sources carry complaints or warnings about this site, including: "Initiated return on 2//19 following instructions on site, asking for a ... , per their "satisfaction guaranteed" return policy. No reply."
Source coverage and freshness
Status shows whether usable evidence was saved; finding shows what that evidence observed.
| Source | Result | Completion | Finding | Freshness |
|---|---|---|---|---|
| Antivirus | 0 of 93 engines flagged | Limited | No saved finding | stale fallback · analysed Oct 3, 2026 |
| Browser protection | No browser threat-list match | Completed | No adverse finding | this scan · Oct 22, 2026 |
| Page content | Page fetched · HTTP 200 | Completed | No adverse finding | this scan · Oct 22, 2026 |
| Visual evidence | 1 visible observation saved with the page capture | Completed | No adverse finding | this scan · Oct 22, 2026 |
| Independent research | 2 independent findings were saved | Completed | Adverse | this scan · Oct 22, 2026 |
- Antivirus
- Result0 of 93 engines flagged
- CompletionLimitedFindingNo saved finding
- Freshnessstale fallback · analysed Oct 3, 2026
- Browser protection
- ResultNo browser threat-list match
- CompletionCompletedFindingNo adverse finding
- Freshnessthis scan · Oct 22, 2026
- Page content
- ResultPage fetched · HTTP 200
- CompletionCompletedFindingNo adverse finding
- Freshnessthis scan · Oct 22, 2026
- Visual evidence
- Result1 visible observation saved with the page capture
- CompletionCompletedFindingNo adverse finding
- Freshnessthis scan · Oct 22, 2026
- Independent research
- Result2 independent findings were saved
- CompletionCompletedFindingAdverse
- Freshnessthis scan · Oct 22, 2026
07 · Safety FAQ
Safety FAQ
Common questions, answered directly from the scan data above — so the answers reflect the saved verdict and evidence in this report.
Is prose.com a scam or is it safe?
Is prose.com safe to use?
Has prose.com been flagged by antivirus engines?
Is prose.com on any phishing or malware blacklists?
How old is the prose.com domain?
Does prose.com have a valid SSL certificate?
Where is prose.com hosted?
How often is the prose.com report updated?
08 · Final Verdict
Final verdict
Prose is a real, long-established personalized haircare brand, but customer reports describe billing after cancellation and refund friction.
Prose (prose.com) is a direct-to-consumer beauty brand selling personalized haircare and skincare through a 'Subscribe & Save' model. The domain is roughly 32 years old, the connection is encrypted, and no security vendor flags it, so this is not a technical threat. The concern is commercial: two independent complaint sources describe being charged after cancelling, unexpected shipments, and a return request that received no reply despite a 'satisfaction guaranteed' policy. The captured pages also show no direct email, phone number, or postal address, which makes resolving those disputes harder. That combination places the site in the Moderate Risk band rather than Safe.
09 · Community
Community
Are you the owner of prose.com?Verify and reply