Is puzzlesup.com safe?
http://puzzlesup.com/
Checked on
How we checked
Coverage: strong · 5 of 6 applicable core capabilities
- Antivirus (58 of 92 engines answered) · saved result: did not fully complete
- Google Safe Browsing: completed
- page reading: completed
- page capture: completed
- domain records: completed
- web research: completed
PuzzlesUp is a Shopify storefront with a customer report of non-delivery and a 'store closing' sale that cannot be verified.
PuzzlesUp presents itself as an online shop selling physical goods through a Shopify storefront, with 'Add to cart' buttons, a cart, and a 'SHOP CLOSING SALE HERE' promotion. The domain is about 1789 days old and the site lists a contact email on its own domain, a phone number, and a postal address. However, a customer report describes ordering in January, being told the order was delivered, and then being told it was 'probably just lying around somewhere' when it was not received. One antivirus engine also marks the URL as suspicious. The combination of an unverifiable closing sale, a non-delivery complaint, and a suspicious scanner flag places this site in the High Risk band.
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Preparing the saved page preview.
Where this site sits
- Dangerous1–20
- High Risk21–44
- Moderate Risk45–69
- Low Risk70–84
- Safe85–100
The score combines saved evidence strength and analysis quality. Coverage is reported separately.
Why 38/100
High Risk covers scores 21–44. 2 findings pulled the score down; 4 pushed it up.
What pulled the score down
- ModerateOne public warning on a scam-warning or security site: "This is a scam. I ordered in January. Delivery date was set between ... a message that the order had been delivered. The message said that if it hasn't been…"
- Moderate1 antivirus result marked the URL as suspicious. This comes from a saved antivirus observation rather than a new submission, so treat the detection as real but confirm the timing.
What pushed the score up
- SupportsThe registrable domain is about 1789 days old, consistent with a long-running operation.
- SupportsThe site lists a contact email on its own domain, a phone number, and a postal address.
- SupportsThe browser threat feed returned no threat warning.
- SupportsThe saved TLS check found a valid encrypted connection.
No points per finding are stored for this report: our analysis weighed all findings together to set the score. Each finding shows its saved severity instead (Decisive, Strong, Moderate or Minor). Community reviews never change the Safety Score.
Lost money or shared details on puzzlesup.com? Do this now
Act quickly: the first hours matter most for a chargeback.
- Call your bank or card issuer now
Ask them to dispute the charge or open a chargeback; the sooner you act, the better your odds. Card payments can often be reversed. Bank transfers and gift cards are harder, but report them to your bank too. Crypto payments usually cannot be reversed: report the wallet address and transaction ID to the exchange you sent from.
- Change any password you entered
If you entered a password on puzzlesup.com, change it there and anywhere you reused it, and turn on two-factor authentication. Keep screenshots, order confirmations and messages as evidence.
- Report the site
Reports help get scam sites taken down faster and warn other people.
- Report the domain to its registrar
NameCheap, Inc. takes abuse reports at abuse@namecheap.com (+1.6613102107). Include the address and what happened.
- Ignore anyone offering to recover your money
"Recovery" services or agents who contact you, or ask for a fee up front, are almost always a second scam aimed at victims. Your bank's dispute process and the official reporting services never charge a fee in advance.
Full answers about refunds and reporting are in the Safety FAQ below.
01 · Investigation Brief
Investigation Brief
PuzzlesUp presents itself as an online shop selling physical goods through a Shopify storefront, with 'Add to cart' buttons, a cart, and a 'SHOP CLOSING SALE HERE' promotion. The domain is about 1789 days old and the site lists a contact email on its own domain, a phone number, and a postal address. However, a customer report describes ordering in January, being told the order was delivered, and then being told it was 'probably just lying around somewhere' when it was not received. One antivirus engine also marks the URL as suspicious. The combination of an unverifiable closing sale, a non-delivery complaint, and a suspicious scanner flag places this site in the High Risk band.
A Shopify shop with a closing sale and a non-delivery complaint
The site is built on Shopify and sells physical products directly to consumers. Visitors see 'Add to cart' buttons, a cart, and a prominent 'SHOP CLOSING SALE HERE' link, which is a common urgency tactic used to push quick purchases.
A customer report states: 'This is a scam. I ordered in January. Delivery date was set between ... a message that the order had been delivered. The message said that if it hasn't been received, it was probably just lying around somewhere.' This is a direct account of non-delivery and unhelpful support, which is the core harm associated with fake shops.
The site also links to a referral program on puzzlesup.referralcandy.com and a 'Track Your Order' link that points to 17track.net, a third-party tracking service. These are normal for a small store, but they do not offset the non-delivery complaint.
Clean technical checks but a suspicious scanner flag and unverified operator
The browser threat feed returned no threat warning and the saved TLS check found a valid encrypted connection. These are baseline technical checks and do not establish that the shop is safe to buy from.
One antivirus engine, Gridinsoft, marked the URL as suspicious. This is a saved observation rather than a fresh submission, so the timing should be confirmed, but it is an adverse signal that aligns with the customer complaint.
The domain is about 1789 days old, which is consistent with a long-running operation, and the site lists a contact email on its own domain, a phone number, and a postal address. However, the physical location and corporate registration remain unverified, and the legitimacy of the 'Store Closing' sale is unclear.
Why the score is 38
One public warning on a scam-warning or security site: "This is a scam. I ordered in January. Delivery date was set between ... a message that the order had been delivered. The message said that if it hasn't been…". Coverage remains separate so missing sources cannot be mistaken for clean results.
02 · Security Evidence
Security evidence
Antivirus Engines
1/ 92
detectionsSaved analysis from October 2, 2026 - stale
1 engine flagged this URL
Every saved adverse engine is listed below. The full provider matrix remains available for audit.
- Malicious
- 0
- Suspicious
- 1
- Total
- 92
| Engine | Finding |
|---|---|
| GridinsoftSuspicious | suspicious |
All 92 engine results
- Gridinsoft - Suspicious
- 0xSI_f33d - Unrated
- Abusix - Clean
- Acronis - Clean
- ADMINUSLabs - Clean
- AILabs (MONITORAPP) - Clean
- AlienVault - Clean
- alphaMountain.ai - Unrated
- AlphaSOC - Unrated
- Antiy-AVL - Clean
- ArcSight Threat Intelligence - Unrated
- AutoShun - Unrated
- Bfore.Ai PreCrime - Unrated
- BitDefender - Clean
- Bkav - Unrated
- BlockList - Clean
- Blueliv - Clean
- Certego - Clean
- ChainPatrol - Unrated
- Chong Lua Dao - Unrated
- CINS Army - Clean
- CRDF - Clean
- Criminal IP - Unrated
- CSIS Security Group - Unrated
- CTX AI - Clean
- Cyan - Unrated
- Cyble - Clean
- CyRadar - Clean
- desenmascara.me - Clean
- DNS8 - Unrated
- Dr.Web - Clean
- EmergingThreats - Clean
- Emsisoft - Clean
- Ermes - Unrated
- ESET - Clean
- ESTsecurity - Clean
- Forcepoint ThreatSeeker - Clean
- Fortinet - Clean
- Fortra - Unrated
- G-Data - Clean
- GCP Abuse Intelligence - Unrated
- Google Safe Browsing - Clean
- GreenSnow - Clean
- GreyNoise - Unrated
- Guardpot - Unrated
- Heimdal Security - Clean
- Hunt.io Intelligence - Unrated
- IPsum - Clean
- Juniper Networks - Clean
- K7AntiVirus - Unrated
- Kaspersky - Clean
- LevelBlue - Clean
- Lionic - Clean
- Lumu - Unrated
- Malwared - Clean
- MalwarePatrol - Clean
- MalwareURL - Unrated
- Mimecast - Unrated
- Netcraft - Unrated
- OpenPhish - Clean
- PhishFort - Unrated
- Phishing Database - Clean
- Phishtank - Clean
- PREBYTES - Clean
- PrecisionSec - Unrated
- Quick Heal - Clean
- Quttera - Clean
- Rising - Clean
- SafeToOpen - Unrated
- Sangfor - Clean
- Sansec eComscan - Unrated
- Scantitan - Clean
- SCUMWARE.org - Clean
- Seclookup - Clean
- Snort IP sample list - Unrated
- SOCRadar - Unrated
- Sophos - Clean
- StopForumSpam - Clean
- Sucuri SiteCheck - Clean
- Synthient - Unrated
- ThreatHive - Clean
- URLhaus - Clean
- URLQuery - Unrated
- Viettel Threat Intelligence - Clean
- VIPRE - Unrated
- ViriBack - Clean
- VX Vault - Clean
- Webroot - Clean
- Xcitium Verdict Cloud - Clean
- Yandex Safebrowsing - Clean
- ZeroCERT - Clean
- ZeroFox - Unrated
How security vendors categorise this site
- BitDefenderonlineshop
- Forcepoint ThreatSeekershopping
- Googleshopping
- Sophosonline shopping
Each vendor’s own label for the site, saved with the antivirus result. Labels are separate from the engine verdicts above and can disagree with each other.
Security Scans
Checked against the browser threat feeds available to this scan — no hit.
What we observed
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Visual context from the captured page
STORE CLOSING
What the captured page showed
1 observation- 01
STORE CLOSING
What the page says about itself
What the site says about itself, quoted from the pages we read. The site wrote these words; they are not our findings.
- Page title
PuzzlesUp - Wooden Jigsaw Puzzles Shop
Pages we read
- Main page/Read
- About page/pages/about-usRead
- Terms/pages/terms-of-serviceRead
- Refund / returns policy/pages/refund-policyRead
- Shipping policy/pages/shippingRead
- Contact page/pages/contact-usRead
03 · Investigation Story
Investigation story
What the site claims
PuzzlesUp - Wooden Jigsaw Puzzles Shop
What we observed
The page content was captured and checked alongside 58 antivirus results.
What independent research found
1 external finding was saved and compared with the page evidence.
What remains unverified
1 of the 6 applicable core capabilities did not complete, so those gaps remain visible in the coverage ledger.
What kind of site and risk is this?
Threat category
Fake Shop & Commercial Deception
Service and business model
Shop
Observed behavior
Evidence behind this classification
- 01One public warning on a scam-warning or security site: "This is a scam. I ordered in January. Delivery date was set between ... a message that the order had been delivered. The message said that if it hasn't been…"
- 021 antivirus result marked the URL as suspicious. This comes from a saved antivirus observation rather than a new submission, so treat the detection as real but confirm the timing.
- 03The registrable domain is about 1789 days old, consistent with a long-running operation.
Web research findings
Independent findings for puzzlesup.com, including public complaints, named review sources, registration records, and look-alike-domain evidence. A missing result is shown as unverified, never converted into a clean bill of health.
- Gridinsoftopen
"This is a scam. I ordered in January. Delivery date was set between ... a message that the order had been delivered. The message said that if it hasn't been received, it was probably just lying around somewhere."
Reputation Sources
How this domain rates across independent threat-intelligence and blocklist providers.
04 · Domain & Infrastructure
Domain & infrastructure
The plumbing behind the site — who registered it, how it’s encrypted, where it’s hosted, and where it links out. A valid certificate or a calm server doesn’t mean the business is honest — scam sites pass these checks too. Use this to corroborate the verdict, not to overturn it.
Infrastructure map
How the saved page connected to the wider web.
- Domainpuzzlesup.com
- Redirects topuzzlesup.com
- Hosted byShopify, Inc.
- Referencesstatic.runconverge.com · fonts.shopifycdn.com
Domain Timeline
- Dec 8, 2021Domain registered
First appeared in WHOIS records — 4 years old when this review was saved.
- Nov 2, 2026Saved security review — Rated High Risk
The completed checks from this saved scan are detailed above.
puzzlesup.com is an established domain now carrying threat signals. An older domain that starts tripping security checks is a classic pattern for an asset that was sold, repurposed, or compromised — the age alone is not reassurance.
Contact Verification
Saved contact details can help identify the operator. Their presence supports traceability; it does not prove the business is trustworthy.
- Contact email on the site's own domain (support@puzzlesup.com).
- Phone number listed (+85 22 31 94 837).
- Postal address visible on the page.
- Links to 18 social profiles.
Domain & Encryption
Report this domain to its registrar: send the address and what happened to this contact.
Certificate issued for puzzlesup.com.
A shared content-delivery network address answers for many sites, so it is not the site's own server and says nothing about who runs it.
Analytics and ads
- Google Tag Manager
Chat, reviews and email
- Klaviyo
Scripts, fonts and CDNs
- jsDelivr
Payment providers the page loads
- Shop Pay
- PayPal
Read from the first 20 outside domains the page loads and the shop platform it uses; the web server and platform rows are under Hosting & Technology. A payment script on the page does not prove the shop accepts that method at checkout, or that you are protected.
Redirect Chain
- 1301http://puzzlesup.com/
- 2200https://puzzlesup.com/
Server Reputation
Referenced Domains
Outbound domains this page links to or loads resources from. Each links to its own security scan.
05 · Evidence Ledger
Evidence ledger
- Antiviruspartial
- Browser threat feedcomplete
- Page contentcomplete
- Analysiscomplete
- Visual evidencecomplete
The conclusion is supported by the evidence saved with this report.
Technical threat
unknownMalware, phishing, credential theft and hostile infrastructure.
1 antivirus result marked the URL as suspicious. This comes from a saved antivirus observation rather than a new submission, so treat the detection as real but confirm the timing.
Operator / customer risk
suspiciousComplaints, withdrawals, business conduct and commercial traps.
One public warning on a scam-warning or security site: "This is a scam. I ordered in January. Delivery date was set between ... a message that the order had been delivered. The message said that if it hasn't been…"
Source coverage and freshness
Status shows whether usable evidence was saved; finding shows what that evidence observed.
| Source | Result | Completion | Finding | Freshness |
|---|---|---|---|---|
| Antivirus | 1 of 92 engines flagged | Limited | Adverse | stale fallback · analysed Oct 2, 2026 |
| Browser protection | No browser threat-list match | Completed | No adverse finding | this scan · Nov 2, 2026 |
| Page content | Page fetched · HTTP 200 | Completed | No adverse finding | this scan · Nov 2, 2026 |
| Visual evidence | 1 visible observation saved with the page capture | Completed | No adverse finding | this scan · Nov 2, 2026 |
| Independent research | 1 independent finding was saved | Completed | Adverse | this scan · Nov 2, 2026 |
- Antivirus
- Result1 of 92 engines flagged
- CompletionLimitedFindingAdverse
- Freshnessstale fallback · analysed Oct 2, 2026
- Browser protection
- ResultNo browser threat-list match
- CompletionCompletedFindingNo adverse finding
- Freshnessthis scan · Nov 2, 2026
- Page content
- ResultPage fetched · HTTP 200
- CompletionCompletedFindingNo adverse finding
- Freshnessthis scan · Nov 2, 2026
- Visual evidence
- Result1 visible observation saved with the page capture
- CompletionCompletedFindingNo adverse finding
- Freshnessthis scan · Nov 2, 2026
- Independent research
- Result1 independent finding was saved
- CompletionCompletedFindingAdverse
- Freshnessthis scan · Nov 2, 2026
07 · Safety FAQ
Safety FAQ
Common questions, answered directly from the scan data above — so the answers reflect the saved verdict and evidence in this report.
Is puzzlesup.com a scam or a legit online store?
Is puzzlesup.com safe to use?
I already paid or entered my details on puzzlesup.com — what should I do?
Can I get my money back from puzzlesup.com?
I ordered from puzzlesup.com but nothing arrived — is it a fake shop?
How do I report puzzlesup.com?
puzzlesup.com looks professional — how can it still be a scam?
Has puzzlesup.com been flagged by antivirus engines?
Is puzzlesup.com on any phishing or malware blacklists?
How old is the puzzlesup.com domain?
Does puzzlesup.com have a valid SSL certificate?
How often is the puzzlesup.com report updated?
08 · Final Verdict
Final verdict
PuzzlesUp is a Shopify storefront with a customer report of non-delivery and a 'store closing' sale that cannot be verified.
PuzzlesUp presents itself as an online shop selling physical goods through a Shopify storefront, with 'Add to cart' buttons, a cart, and a 'SHOP CLOSING SALE HERE' promotion. The domain is about 1789 days old and the site lists a contact email on its own domain, a phone number, and a postal address. However, a customer report describes ordering in January, being told the order was delivered, and then being told it was 'probably just lying around somewhere' when it was not received. One antivirus engine also marks the URL as suspicious. The combination of an unverifiable closing sale, a non-delivery complaint, and a suspicious scanner flag places this site in the High Risk band.
09 · Community
Community
Are you the owner of puzzlesup.com?Verify and reply