Is shopcloudsole.com safe?
http://shopcloudsole.com/
Coveragestrong3 of 4 applicable core capabilities
CloudSole shoe shop: buyer reviews describe refused refunds and parcels shipped from China, and the store lists only a Gmail address for contact
shopcloudsole.com is an online store selling under the CloudSole name. Its technical checks are mostly clean: the browser threat feed shows no warning and the connection is properly encrypted. One security vendor has flagged the address as suspicious, however. The bigger concerns are about the seller. Published buyer reviews say a refund was refused despite a 30-day guarantee, that there is no phone number to call, and that an order arrived from China. The store's own pages show no phone number and no postal address, and its contact email is a personal Gmail inbox. The domain is about two and a half years old, which counts somewhat in its favour, but the score sits in the High Risk band because of these customer-side problems.
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Where this site sits
- Dangerous1–20
- High Risk21–44
- Moderate Risk45–69
- Low Risk70–84
- Safe85–100
The score combines saved evidence strength and analysis quality. Coverage is reported separately.
01 · Investigation Brief
Investigation Brief
shopcloudsole.com is an online store selling under the CloudSole name. Its technical checks are mostly clean: the browser threat feed shows no warning and the connection is properly encrypted. One security vendor has flagged the address as suspicious, however. The bigger concerns are about the seller. Published buyer reviews say a refund was refused despite a 30-day guarantee, that there is no phone number to call, and that an order arrived from China. The store's own pages show no phone number and no postal address, and its contact email is a personal Gmail inbox. The domain is about two and a half years old, which counts somewhat in its favour, but the score sits in the High Risk band because of these customer-side problems.
What buyers and the store's own pages show
One buyer review says the store refused a refund even though it advertises a 30-day guarantee. Another reviewer says there is no customer service phone number and calls the store a scam. A third reviewer says their package turned out to have been shipped from China.
Our review of the site found no phone number and no business postal address. The only contact address listed is a free Gmail inbox rather than an email address on the store's own domain.
Technical safety versus seller risk
There is no sign of malware or phishing. Safe Browsing raised no warning, the encrypted connection is valid, and the hosting server has no abuse reports. One antivirus engine did mark the address as suspicious, but that result comes from an older saved scan.
The real risk is in the purchase itself. The homepage pushes urgency with a 'FALL SALE ENDS TONIGHT' banner and a 'Mystery Discount' pop-up. The 'Shop now' and 'Cart' buttons keep the whole checkout on this same site. That means any refund dispute would be with an operator who has not identified itself.
Why the score is 40
The store's contact address is a free-mail inbox (gmail.com) rather than a mailbox on its own domain. Coverage remains separate so missing sources cannot be mistaken for clean results.
02 · Security Evidence
Security evidence
Antivirus Engines
1/ 93
detectionsSaved analysis from October 2, 2026 - stale
1 engine flagged this URL
Every saved adverse engine is listed below. The full provider matrix remains available for audit.
- Malicious
- 0
- Suspicious
- 1
- Total
- 93
| Engine | Finding |
|---|---|
| GridinsoftSuspicious | suspicious |
All 93 engine results
- Gridinsoft - Suspicious
- 0xSI_f33d - Unrated
- Abusix - Clean
- Acronis - Clean
- ADMINUSLabs - Clean
- AILabs (MONITORAPP) - Clean
- AlienVault - Clean
- alphaMountain.ai - Unrated
- AlphaSOC - Unrated
- Antiy-AVL - Clean
- ArcSight Threat Intelligence - Unrated
- AutoShun - Unrated
- Bfore.Ai PreCrime - Unrated
- BitDefender - Clean
- Bkav - Unrated
- BlockList - Clean
- Blueliv - Clean
- Certego - Clean
- ChainPatrol - Unrated
- Chong Lua Dao - Clean
- CINS Army - Clean
- CRDF - Clean
- Criminal IP - Unrated
- CSIS Security Group - Unrated
- CTX AI - Clean
- Cyan - Unrated
- Cyble - Clean
- CyRadar - Clean
- desenmascara.me - Clean
- DNS8 - Unrated
- Dr.Web - Clean
- EmergingThreats - Clean
- Emsisoft - Clean
- Ermes - Unrated
- ESET - Clean
- ESTsecurity - Clean
- Forcepoint ThreatSeeker - Clean
- Fortinet - Clean
- Fortra - Unrated
- G-Data - Clean
- GCP Abuse Intelligence - Unrated
- Google Safe Browsing - Clean
- GreenSnow - Clean
- GreyNoise - Unrated
- Guardpot - Unrated
- Heimdal Security - Clean
- Hunt.io Intelligence - Unrated
- IPsum - Clean
- Juniper Networks - Clean
- K7AntiVirus - Unrated
- Kaspersky - Clean
- LevelBlue - Clean
- Lionic - Clean
- Lumu - Unrated
- Malwared - Clean
- MalwarePatrol - Clean
- MalwareURL - Unrated
- Mimecast - Unrated
- Netcraft - Unrated
- OpenPhish - Clean
- Orcapot - Unrated
- PhishFort - Unrated
- Phishing Database - Clean
- Phishtank - Clean
- PREBYTES - Clean
- PrecisionSec - Unrated
- Quick Heal - Clean
- Quttera - Clean
- Rising - Clean
- SafeToOpen - Unrated
- Sangfor - Clean
- Sansec eComscan - Unrated
- Scantitan - Clean
- SCUMWARE.org - Clean
- Seclookup - Clean
- Snort IP sample list - Unrated
- SOCRadar - Unrated
- Sophos - Clean
- StopForumSpam - Clean
- Sucuri SiteCheck - Clean
- Synthient - Unrated
- ThreatHive - Clean
- URLhaus - Clean
- URLQuery - Unrated
- Viettel Threat Intelligence - Clean
- VIPRE - Unrated
- ViriBack - Clean
- VX Vault - Clean
- Webroot - Clean
- Xcitium Verdict Cloud - Clean
- Yandex Safebrowsing - Clean
- ZeroCERT - Clean
- ZeroFox - Unrated
Security Scans
Checked against the browser threat feeds available to this scan — no hit.
What we observed
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Visual context from the captured page
You've Got A Mystery Discount
What the captured page showed
1 observation- 01
You've Got A Mystery Discount
03 · Investigation Story
Investigation story
What the site claims
CloudSole
What we observed
The page content was captured and checked alongside 59 antivirus results.
What independent research found
3 external findings were saved and compared with the page evidence.
What remains unverified
1 of the 4 applicable core capabilities did not complete, so those gaps remain visible in the coverage ledger.
What kind of site and risk is this?
Threat category
Fake Shop & Commercial Deception
Service and business model
Dropshipping
Observed behavior
Evidence behind this classification
- 01One customer complaint on a public review site: "I requested a refund and they said No despite have a 30 day guarantee. Buyer beware!"
- 02The store's contact address is a free-mail inbox (gmail.com) rather than a mailbox on its own domain.
- 03The store's contact email is a Gmail address, and no phone number or postal address is listed.
Web research findings
Independent findings for shopcloudsole.com, including public complaints, named review sources, registration records, and look-alike-domain evidence. A missing result is shown as unverified, never converted into a clean bill of health.
- Trustpilotopen
"I requested a refund and they said No despite have a 30 day guarantee. Buyer beware!"
- Trustpilotopen
"I then kept trying to find a customer service phone number - there is none!! I am so frustrated and totally feel like others on these reviews - this is a big scam!"
- Trustpilotopen
"Unbeknownst to me, after keeping on top of the tracking ofy package, I realized it had been shipped from China."
Reputation Sources
How this domain rates across independent threat-intelligence and blocklist providers.
04 · Domain & Infrastructure
Domain & infrastructure
The plumbing behind the site — who registered it, how it’s encrypted, where it’s hosted, and where it links out. A valid certificate or a calm server doesn’t mean the business is honest — scam sites pass these checks too. Use this to corroborate the verdict, not to overturn it.
Infrastructure map
How the saved page connected to the wider web.
- Domainshopcloudsole.com
- Redirects toshopcloudsole.com
- Hosted byShopify, Inc.
- Referencesgoogletagmanager.com · fonts.shopifycdn.com
Domain Timeline
- Apr 5, 2024Domain registered
First appeared in WHOIS records — 2 years old when this review was saved.
- Oct 16, 2026Saved security review — Rated High Risk
The completed checks from this saved scan are detailed above.
shopcloudsole.com is an established domain now carrying threat signals. An older domain that starts tripping security checks is a classic pattern for an asset that was sold, repurposed, or compromised — the age alone is not reassurance.
Contact Verification
Saved contact details can help identify the operator. Their presence supports traceability; it does not prove the business is trustworthy.
- No phone number listed on the captured page.
- No operator postal address visible on the captured page.
- Contact email on the site's own domain (info@shopcloudsole.com).
- Links to 3 social profiles.
Domain & Encryption
Redirect Chain
The site refused our redirect check, so the chain below is the one our page reader followed.
- 1301http://shopcloudsole.com/
- 2200https://shopcloudsole.com/
Server Reputation
Referenced Domains
Outbound domains this page links to or loads resources from. Each links to its own security scan.
05 · Evidence Ledger
Evidence ledger
- Antiviruspartial
- Browser threat feedcomplete
- Page contentcomplete
- Analysiscomplete
- Visual evidencecomplete
The conclusion is supported by the evidence saved with this report.
Technical threat
unknownMalware, phishing, credential theft and hostile infrastructure.
1 antivirus result marked the URL as suspicious. This comes from a saved antivirus observation rather than a new submission, so treat the detection as real but confirm the timing.
Operator / customer risk
suspiciousComplaints, withdrawals, business conduct and commercial traps.
The store's contact address is a free-mail inbox (gmail.com) rather than a mailbox on its own domain. · One customer complaint on a public review site: "I requested a refund and they said No despite have a 30 day guarantee. Buyer beware!"
Source coverage and freshness
Status shows whether usable evidence was saved; finding shows what that evidence observed.
| Source | Result | Completion | Finding | Freshness |
|---|---|---|---|---|
| Antivirus | 1 of 93 engines flagged | Limited | Adverse | stale fallback · analysed Oct 2, 2026 |
| Browser protection | No browser threat-list match | Completed | No adverse finding | this scan · Oct 16, 2026 |
| Page content | Page fetched · HTTP 200 | Completed | No adverse finding | this scan · Oct 16, 2026 |
| Visual evidence | 1 visible observation saved with the page capture | Completed | No adverse finding | this scan · Oct 16, 2026 |
| Independent research | 3 independent findings were saved | Completed | Adverse | this scan · Oct 16, 2026 |
- Antivirus
- Result1 of 93 engines flagged
- CompletionLimited
- FindingAdverse
- Freshnessstale fallback · analysed Oct 2, 2026
- Browser protection
- ResultNo browser threat-list match
- CompletionCompleted
- FindingNo adverse finding
- Freshnessthis scan · Oct 16, 2026
- Page content
- ResultPage fetched · HTTP 200
- CompletionCompleted
- FindingNo adverse finding
- Freshnessthis scan · Oct 16, 2026
- Visual evidence
- Result1 visible observation saved with the page capture
- CompletionCompleted
- FindingNo adverse finding
- Freshnessthis scan · Oct 16, 2026
- Independent research
- Result3 independent findings were saved
- CompletionCompleted
- FindingAdverse
- Freshnessthis scan · Oct 16, 2026
07 · Safety FAQ
Safety FAQ
Common questions, answered directly from the scan data above — so the answers reflect the saved verdict and evidence in this report.
Is shopcloudsole.com a scam or a legit online store?
Is shopcloudsole.com safe to use?
I already paid or entered my details on shopcloudsole.com — what should I do?
Can I get my money back from shopcloudsole.com?
I ordered from shopcloudsole.com but nothing arrived — is it a fake shop?
How do I report shopcloudsole.com?
shopcloudsole.com looks professional — how can it still be a scam?
Has shopcloudsole.com been flagged by antivirus engines?
Is shopcloudsole.com on any phishing or malware blacklists?
How old is the shopcloudsole.com domain?
Does shopcloudsole.com have a valid SSL certificate?
How often is the shopcloudsole.com report updated?
08 · Final Verdict
Final verdict
CloudSole shoe shop: buyer reviews describe refused refunds and parcels shipped from China, and the store lists only a Gmail address for contact
shopcloudsole.com is an online store selling under the CloudSole name. Its technical checks are mostly clean: the browser threat feed shows no warning and the connection is properly encrypted. One security vendor has flagged the address as suspicious, however. The bigger concerns are about the seller. Published buyer reviews say a refund was refused despite a 30-day guarantee, that there is no phone number to call, and that an order arrived from China. The store's own pages show no phone number and no postal address, and its contact email is a personal Gmail inbox. The domain is about two and a half years old, which counts somewhat in its favour, but the score sits in the High Risk band because of these customer-side problems.
09 · Community