Is softgoy.com safe?
http://softgoy.com/
Checked on
How we checked
Coverage: strong · 5 of 6 applicable core capabilities
- Antivirus (56 of 93 engines answered) · saved result: did not fully complete
- Google Safe Browsing: completed
- page reading: completed
- page capture: completed
- domain records: completed
- web research: completed
Softgoy is a 240-day-old orthopedic footwear storefront built on a known fake-shop pattern, with returns routed to a Hong Kong commercial centre and an About page that names a different brand.
Softgoy presents itself as an online shop selling orthopedic footwear, with product listings, an order-tracking page and a checkout flow. The storefront, however, carries several tells that match a template-based fake-shop network: a generic service@ mailbox as the only contact, returns directed to a Hong Kong commercial centre, and an About page that introduces the brand as Softgoy but then describes itself as 'Souatsole'. The domain is only 240 days old. No malware was detected and the connection is encrypted, but those technical checks do not establish that the operator is a real, accountable retailer. The combination of a young domain, a shell-store pattern, offshore returns and a brand-name inconsistency places this site in the High Risk band.
Loading saved screenshot
Preparing the saved page preview.
Where this site sits
- Dangerous1–20
- High Risk21–44
- Moderate Risk45–69
- Low Risk70–84
- Safe85–100
The score combines saved evidence strength and analysis quality. Coverage is reported separately.
Why 38/100
High Risk covers scores 21–44. 6 findings pulled the score down; 3 pushed it up.
What pulled the score down
- StrongSeveral fake-shop tells appear together on a 240-day-old domain: a generic or free-mail contact, returns sent to China.-5 pts
- ModerateThe store's refund, shipping or terms pages send returns to mainland China or Hong Kong.-2 pts
- ModerateA generic service mailbox and returns to a Hong Kong commercial centre appear together on a 240-day-old domain, matching the shell-store fake-shop pattern.-2 pts
- ModerateThe About page introduces the store as Softgoy but then describes the brand as 'Souatsole', a template inconsistency.-1 pts
- Moderate1 antivirus result marked the URL as suspicious. This comes from a saved antivirus observation rather than a new submission, so treat the detection as real but confirm the timing.
- MinorNo phone number is listed on the captured page; the only contact is a generic service mailbox.
What pushed the score up
- SupportsThe browser threat feed returned no threat warning and the saved TLS check found a valid encrypted connection.
- SupportsThe store uses an email address on its own domain, service@softgoy.com.
- SupportsA postal address is visible on the page, though it is the same Hong Kong commercial centre used for returns.
Points come from the saved evidence ledger: it lowered the score from 48 to 38 and split those 10 points between the findings that show points; the others carry no points in the ledger. Community reviews never change the Safety Score.
Lost money or shared details on softgoy.com? Do this now
Act quickly: the first hours matter most for a chargeback.
- Call your bank or card issuer now
Ask them to dispute the charge or open a chargeback; the sooner you act, the better your odds. Card payments can often be reversed. Bank transfers and gift cards are harder, but report them to your bank too. Crypto payments usually cannot be reversed: report the wallet address and transaction ID to the exchange you sent from.
- Change any password you entered
If you entered a password on softgoy.com, change it there and anywhere you reused it, and turn on two-factor authentication. Keep screenshots, order confirmations and messages as evidence.
- Report the site
Reports help get scam sites taken down faster and warn other people.
- Report the domain to its registrar
Alibaba Cloud Computing Ltd. d/b/a HiChina (www.net.cn) takes abuse reports at domainabuse@service.aliyun.com (+86.95187). Include the address and what happened.
- Ignore anyone offering to recover your money
"Recovery" services or agents who contact you, or ask for a fee up front, are almost always a second scam aimed at victims. Your bank's dispute process and the official reporting services never charge a fee in advance.
Full answers about refunds and reporting are in the Safety FAQ below.
01 · Investigation Brief
Investigation Brief
Softgoy presents itself as an online shop selling orthopedic footwear, with product listings, an order-tracking page and a checkout flow. The storefront, however, carries several tells that match a template-based fake-shop network: a generic service@ mailbox as the only contact, returns directed to a Hong Kong commercial centre, and an About page that introduces the brand as Softgoy but then describes itself as 'Souatsole'. The domain is only 240 days old. No malware was detected and the connection is encrypted, but those technical checks do not establish that the operator is a real, accountable retailer. The combination of a young domain, a shell-store pattern, offshore returns and a brand-name inconsistency places this site in the High Risk band.
A storefront assembled from a known fake-shop template
The strongest evidence is the combination of fake-shop tells on a domain that is only 240 days old. The store's only contact is a generic service@softgoy.com mailbox, a pattern repeated across fake-shop networks, and its refund and shipping pages send returns to RM03, 24/F, HO KING COMM CTR, 2-16 FAYUEN ST, MONG KOK, HONG KONG. Those two facts together on a young domain are the shell-store signature.
The About page reinforces the template impression. It opens with 'Welcome to Softgoy, your trusted destination for orthopedic footwear' but then switches to 'At Souatsole, we believe that everyone deserves to move through life with confidence and ease.' A real retailer does not describe itself under a different brand name on its own About page.
The site does list a postal address and uses an email on its own domain, which are mild positive signals, but the address is the same Hong Kong commercial centre used for returns, and no phone number is listed on the captured page. Those details do not offset the shell-store pattern.
Clean technical checks do not make the operator accountable
On the technical side, the browser threat feed returned no threat warning and the saved TLS check found a valid encrypted connection. One saved antivirus result marked the URL as suspicious, but that observation is stale and comes from a saved scan rather than a fresh submission, so it should be treated as context rather than a current detection.
The risk here is not malware on the page. It is operator and customer risk: an anonymous storefront with no disclosed legal entity, a generic contact mailbox, returns routed offshore, and a brand-name inconsistency on its own About page. A visitor who orders has no clear accountable party to pursue if the goods do not arrive or a refund is refused.
Why the score is 38
Several fake-shop tells appear together on a 240-day-old domain: a generic or free-mail contact, returns sent to China. Coverage remains separate so missing sources cannot be mistaken for clean results.
02 · Security Evidence
Security evidence
Antivirus Engines
1/ 93
detectionsSaved analysis from October 27, 2026 - stale
1 engine flagged this URL
Every saved adverse engine is listed below. The full provider matrix remains available for audit.
- Malicious
- 0
- Suspicious
- 1
- Total
- 93
| Engine | Finding |
|---|---|
| GridinsoftSuspicious | suspicious |
All 93 engine results
- Gridinsoft - Suspicious
- 0xSI_f33d - Unrated
- Abusix - Clean
- Acronis - Clean
- ADMINUSLabs - Clean
- AILabs (MONITORAPP) - Clean
- AlienVault - Clean
- alphaMountain.ai - Unrated
- AlphaSOC - Unrated
- Antiy-AVL - Clean
- ArcSight Threat Intelligence - Unrated
- AutoShun - Unrated
- Bfore.Ai PreCrime - Unrated
- BitDefender - Clean
- Bkav - Unrated
- BlockList - Clean
- Blueliv - Clean
- Certego - Clean
- ChainPatrol - Unrated
- Chong Lua Dao - Unrated
- CINS Army - Clean
- CRDF - Clean
- Criminal IP - Unrated
- CSIS Security Group - Unrated
- CTX AI - Clean
- Cyan - Unrated
- Cyble - Clean
- CyRadar - Clean
- desenmascara.me - Clean
- DNS8 - Unrated
- Dr.Web - Clean
- EmergingThreats - Clean
- Emsisoft - Clean
- Ermes - Unrated
- ESET - Clean
- ESTsecurity - Clean
- Forcepoint ThreatSeeker - Unrated
- Fortinet - Clean
- Fortra - Unrated
- G-Data - Clean
- GCP Abuse Intelligence - Unrated
- Google Safe Browsing - Clean
- GreenSnow - Clean
- GreyNoise - Unrated
- Guardpot - Unrated
- Heimdal Security - Clean
- Hunt.io Intelligence - Unrated
- IPsum - Clean
- Juniper Networks - Clean
- K7AntiVirus - Unrated
- Kaspersky - Unrated
- LevelBlue - Clean
- Lionic - Clean
- Lumu - Unrated
- Malwared - Clean
- MalwarePatrol - Clean
- MalwareURL - Unrated
- Mimecast - Unrated
- Netcraft - Unrated
- OpenPhish - Clean
- Orcapot - Unrated
- PhishFort - Unrated
- Phishing Database - Clean
- Phishtank - Clean
- PREBYTES - Clean
- PrecisionSec - Unrated
- Quick Heal - Clean
- Quttera - Clean
- Rising - Clean
- SafeToOpen - Unrated
- Sangfor - Clean
- Sansec eComscan - Unrated
- Scantitan - Clean
- SCUMWARE.org - Clean
- Seclookup - Clean
- Snort IP sample list - Unrated
- SOCRadar - Unrated
- Sophos - Clean
- StopForumSpam - Clean
- Sucuri SiteCheck - Clean
- Synthient - Unrated
- ThreatHive - Clean
- URLhaus - Clean
- URLQuery - Unrated
- Viettel Threat Intelligence - Clean
- VIPRE - Unrated
- ViriBack - Clean
- VX Vault - Clean
- Webroot - Clean
- Xcitium Verdict Cloud - Clean
- Yandex Safebrowsing - Clean
- ZeroCERT - Clean
- ZeroFox - Unrated
How security vendors categorise this site
- Googleshopping
Each vendor’s own label for the site, saved with the antivirus result. Labels are separate from the engine verdicts above and can disagree with each other.
Security Scans
Checked against the browser threat feeds available to this scan — no hit.
What we observed
Loading saved screenshot
Preparing the saved page preview.
Visual context from the captured page
30-day postage paid returns C** purchased in Massapequa
What the captured page showed
2 observations- 01
30-day postage paid returns
- 02
C** purchased in Massapequa
What the page says about itself
What the site says about itself, quoted from the pages we read. The site wrote these words; they are not our findings.
- Page title
Softgoy | Women's Fashion, Comfortable Shoes & Casual Clothing – softgoy
- Meta description
Discover stylish women's clothing, comfortable shoes, and effortless everyday fashion. Enjoy premium quality, free shipping on qualifying orders, and 30-day easy returns.
Pages we read
- Main page/Read
- About page/pages/about--softgoyRead
- Terms/pages/terms-of-serviceRead
- Refund / returns policy/pages/returns-refunds-exchangesRead
- Shipping policy/pages/shipping-policyRead
- Contact page/pages/contact-usRead
03 · Investigation Story
Investigation story
What the site claims
Softgoy | Women's Fashion, Comfortable Shoes & Casual Clothing – softgoy
What we observed
The page content was captured and checked alongside 56 antivirus results.
What independent research found
The search completed without a material external warning or corroborating report.
What remains unverified
1 of the 6 applicable core capabilities did not complete, so those gaps remain visible in the coverage ledger.
What kind of site and risk is this?
Threat category
Fake Shop & Commercial Deception
Service and business model
Shop
Observed behavior
Evidence behind this classification
- 01Several fake-shop tells appear together on a 240-day-old domain: a generic or free-mail contact, returns sent to China.
- 02The store's refund, shipping or terms pages send returns to mainland China or Hong Kong.
- 03A generic service mailbox and returns to a Hong Kong commercial centre appear together on a 240-day-old domain, matching the shell-store fake-shop pattern.
If this is a scam — what it means for you
What a visitor actually experiences
A visitor arriving at Softgoy sees product listings and a 'Shop now' call to action, and can follow an 'Order tracking' page to check a shipment. The commercial flow is a standard same-site checkout, not a cross-domain redirect.
If this is a scam, how it works
The evidence-backed path
Each stage below is preserved from the grounded analysis and linked to saved evidence.
After ordering, the site says the customer should receive an email with a tracking number, and that if the order has not arrived within 30 business days of the shipping confirmation, the customer should email service@Softgoy.com with their name and order number. Those are the only support channels described on the captured pages.
If something goes wrong, the returns address on the site points to a Hong Kong commercial centre, and the only contact is a generic service mailbox. That leaves the customer with no verified physical retailer to escalate to.
Do not place an order on Softgoy. The storefront matches a known fake-shop template, the domain is only 240 days old, returns go to a Hong Kong commercial centre, and the About page names a different brand. If you have already paid, contact your card issuer or payment provider promptly and keep the order confirmation and any tracking emails as evidence.
Web research findings
Independent findings for softgoy.com, including public complaints, named review sources, registration records, and look-alike-domain evidence. A missing result is shown as unverified, never converted into a clean bill of health.
No independently sourced scam reports or credibility records were found for softgoy.com. That is common for new or low-traffic sites and does not clear the site.
Reputation Sources
How this domain rates across independent threat-intelligence and blocklist providers.
04 · Domain & Infrastructure
Domain & infrastructure
The plumbing behind the site — who registered it, how it’s encrypted, where it’s hosted, and where it links out. A valid certificate or a calm server doesn’t mean the business is honest — scam sites pass these checks too. Use this to corroborate the verdict, not to overturn it.
Infrastructure map
How the saved page connected to the wider web.
- Domainsoftgoy.com
- Redirects tosoftgoy.com
- Hosted byCloudflare, Inc.
- Referencesimg-va.myshopline.com · accounts.google.com
Domain Timeline
- Mar 3, 2026Domain registered
First appeared in WHOIS records — 8 months old when this review was saved.
- Oct 29, 2026Saved security review — Rated High Risk
The completed checks from this saved scan are detailed above.
Contact Verification
Saved contact details can help identify the operator. Their presence supports traceability; it does not prove the business is trustworthy.
- No phone number listed on the captured page.
- Contact email on the site's own domain (service@softgoy.com).
- Postal address visible on the page.
Domain & Encryption
Report this domain to its registrar: send the address and what happened to this contact.
Certificate issued for softgoy.com.
A shared Cloudflare address answers for many sites, so it is not the site's own server and says nothing about who runs it.
Site platform
- Shopline
Payment providers the page loads
None seen among the outside domains we saved.
Read from the first 20 outside domains the page loads and the shop platform it uses; the web server and platform rows are under Hosting & Technology. A payment script on the page does not prove the shop accepts that method at checkout, or that you are protected.
Redirect Chain
- 1301http://softgoy.com/
- 2200https://softgoy.com/
Server Reputation
Referenced Domains
Outbound domains this page links to or loads resources from. Each links to its own security scan.
05 · Evidence Ledger
Evidence ledger
- Antiviruspartial
- Browser threat feedcomplete
- Page contentcomplete
- Analysiscomplete
- Visual evidencecomplete
The conclusion is supported by the evidence saved with this report.
Technical threat
unknownMalware, phishing, credential theft and hostile infrastructure.
1 antivirus result marked the URL as suspicious. This comes from a saved antivirus observation rather than a new submission, so treat the detection as real but confirm the timing.
Operator / customer risk
suspiciousComplaints, withdrawals, business conduct and commercial traps.
Several fake-shop tells appear together on a 240-day-old domain: a generic or free-mail contact, returns sent to China. · The store's refund, shipping or terms pages send returns to mainland China or Hong Kong.
Source coverage and freshness
Status shows whether usable evidence was saved; finding shows what that evidence observed.
| Source | Result | Completion | Finding | Freshness |
|---|---|---|---|---|
| Antivirus | 1 of 93 engines flagged | Limited | Adverse | stale fallback · analysed Oct 27, 2026 |
| Browser protection | No browser threat-list match | Completed | No adverse finding | this scan · Oct 29, 2026 |
| Page content | Page fetched · HTTP 200 | Completed | No adverse finding | this scan · Oct 29, 2026 |
| Visual evidence | 2 visible observations saved with the page capture | Completed | No adverse finding | this scan · Oct 29, 2026 |
| Independent research | The search completed without a material external finding | Completed | No adverse finding | this scan · Oct 29, 2026 |
- Antivirus
- Result1 of 93 engines flagged
- CompletionLimitedFindingAdverse
- Freshnessstale fallback · analysed Oct 27, 2026
- Browser protection
- ResultNo browser threat-list match
- CompletionCompletedFindingNo adverse finding
- Freshnessthis scan · Oct 29, 2026
- Page content
- ResultPage fetched · HTTP 200
- CompletionCompletedFindingNo adverse finding
- Freshnessthis scan · Oct 29, 2026
- Visual evidence
- Result2 visible observations saved with the page capture
- CompletionCompletedFindingNo adverse finding
- Freshnessthis scan · Oct 29, 2026
- Independent research
- ResultThe search completed without a material external finding
- CompletionCompletedFindingNo adverse finding
- Freshnessthis scan · Oct 29, 2026
07 · Safety FAQ
Safety FAQ
Common questions, answered directly from the scan data above — so the answers reflect the saved verdict and evidence in this report.
Is softgoy.com a scam or a legit online store?
Is softgoy.com safe to use?
What should I do if I already gave my details to softgoy.com?
Can I get my money back from softgoy.com?
I ordered from softgoy.com but nothing arrived — is it a fake shop?
How do I report softgoy.com?
Why does softgoy.com look legitimate if it's a scam?
Has softgoy.com been flagged by antivirus engines?
Is softgoy.com on any phishing or malware blacklists?
How old is the softgoy.com domain?
Does softgoy.com have a valid SSL certificate?
How often is the softgoy.com report updated?
08 · Final Verdict
Final verdict
Softgoy is a 240-day-old orthopedic footwear storefront built on a known fake-shop pattern, with returns routed to a Hong Kong commercial centre and an About page that names a different brand.
Softgoy presents itself as an online shop selling orthopedic footwear, with product listings, an order-tracking page and a checkout flow. The storefront, however, carries several tells that match a template-based fake-shop network: a generic service@ mailbox as the only contact, returns directed to a Hong Kong commercial centre, and an About page that introduces the brand as Softgoy but then describes itself as 'Souatsole'. The domain is only 240 days old. No malware was detected and the connection is encrypted, but those technical checks do not establish that the operator is a real, accountable retailer. The combination of a young domain, a shell-store pattern, offshore returns and a brand-name inconsistency places this site in the High Risk band.
09 · Community
Community
Are you the owner of softgoy.com?Verify and reply