Is stubhub.com legit or a scam?
Established ticket resale platform with legitimate business registration but significant unresolved customer complaints about counterfeit tickets and service failures.
These checks passed — but they don't clear the site. A clean antivirus result, valid SSL, and a calm server only mean it isn't hosting malware; they say nothing about whether the business is real. This verdict is based on the site's conduct and content, not a malware detection.
Analysis Summary
Warning signs detected
Several risk indicators suggest caution. This site might be legitimate — but treat it as unverified until you can independently confirm.
Website Preview
Automated page render — captured in a safe sandbox. What an ordinary visitor would see when loading the site. See full visual analysis →
Visual Screenshot Analysis
We capture a fresh screenshot of the live page and ask a vision model to look for scam visual patterns — fake trust badges, countdown timers, overlay pop-ups, and visual clones of legitimate brands.
Visual red flags detected in the screenshot
The screenshot shows a standard AWS CloudFront 403 error page indicating the request was blocked; no site content is available for visual analysis.
What our vision model saw
1 signalPage renders a CloudFront 403 error — request blocked by CDN, no site content visible
MT Intelligence
StubHub operates as a real, 26-year-old secondary ticket marketplace owned by a publicly traded parent company (IPO 2025) and incorporated in San Francisco. Our scan found no malware, no phishing indicators, and valid SSL encryption. However, the evidence package reveals a pattern of serious customer grievances: the Better Business Bureau rates the company F with 10,642 complaints in three years, including 551 unresolved cases. Common complaints center on counterfeit or fake tickets sold by third-party vendors, failure to honor the promised FanProtect Guarantee, and poor refund handling. While an independent review aggregator shows a 4.2/5 rating from 22,500 reviews, Reddit and ConsumerAffairs contain detailed accounts of customers receiving invalid tickets or being denied refunds. The company operates as a broker between buyers and sellers rather than a primary vendor, which limits its direct liability but does not eliminate the risk to buyers. The current CDN block on the homepage prevents visual verification of the live site, adding uncertainty to the assessment.
Web Research Findings
Our live research agent queries scam-report databases, consumer-review sites, news coverage, and general web search for stubhub.com, then cross-checks business-registration records and look-alike domain patterns. Everything below is pulled from what it actually found.
- Domain registered ~26 years ago (2000); official site of StubHub, Inc., a major secondary ticket marketplace owned by public StubHub Holdings (Viagogo subsidiary).
- BBB rating F; not accredited; 10,642 complaints in last 3 years (4,828 in last 12 months); 296 complaints not responded to, 551 unresolved; publishes only 1 in 5 due to volume.
- Common customer complaints: non-delivery of tickets, failure to honor FanProtect Guarantee/refunds, counterfeit/fake tickets from sellers, poor customer service, overcharges.
- Trustpilot shows 4.2/5 from ~22,500 reviews (U.S./Canada); mixed experiences with both successful purchases and significant failures reported on Reddit/ConsumerAffairs.
- Company claims every order covered by 100% FanProtect Guarantee (comparable tickets or refund); operates as broker between third-party buyers/sellers, not primary seller.
- Legal/regulatory issues include UK CMA investigation into ticket scalping practices, DC AG lawsuit over drip pricing (2024), and past suits with Ticketmaster/Patriots (mostly resolved).
- Wikipedia and official sources confirm legitimacy as established business with partnerships (MLB, NBA); revenue ~$1.77B (2024); IPO in 2025 valued at billions.
- ConsumerAffairsopen
"It's a big scam !!! I should get my money for everything and then they should pay for me to do something else."
- BBBopen
"I am beyond frustrated with Stubhub and it feels like I am getting scammed... Stubhub is scamming me."
- Redditopen
"Stubhub is a scam website. They lied to me . I purchased ticket 6 month ago only to be told they cant sell it to me."
- Facebookopen
"Stub hub is fraud ! I bought tickets and tried to resell... counterfeit tickets"
- Yahoo Financeopen
"Watch Out for These 4 Ticketmaster and StubHub Scams... Counterfeit Tickets"
Incorporated March 2000 (as Pugnacious Endeavors Dec 2004) in San Francisco, CA; now StubHub, Inc. at 175 Greenwich St, New York, NY; subsidiary of public StubHub Holdings (IPO 2025); founded by Eric Baker & Jeff Fluhr
Our research found substantial complaint activity on consumer-review sites and complaint databases. ConsumerAffairs, BBB, and Reddit users report counterfeit tickets, non-delivery, and refund denials. The Better Business Bureau lists 10,642 complaints in three years with an F rating and 551 unresolved cases. an independent review aggregator shows 4.2/5 stars from ~22,500 reviews, indicating mixed but predominantly positive sentiment. Yahoo Finance published a warning article about StubHub scams involving counterfeit tickets. Business registration confirms StubHub, Inc. is a legitimate, 26-year-old company now owned by publicly traded StubHub Holdings (IPO 2025). However, the high volume of unresolved complaints and consistent reports of counterfeit inventory suggest systemic issues with third-party seller vetting and refund processing.
Antivirus Engines
Security Scans
Checked against the major public blocklists used by browsers and security tools — no hits.
Contact Verification
We fetched the page and looked for real-world contact details. Legitimate businesses almost always publish an email on their own domain, a phone number, and a postal address. Scam shops usually don't.
- No contact email found anywhere on the page.
- No phone number listed on the page.
- No postal address visible on the page.
Domain & Encryption
Redirect Chain
- 1301http://stubhub.com/
- 2200https://www.stubhub.com/cross-domain
Server Reputation
Proceed with caution
Our automated review flagged enough risk that you should treat this site as unverified.
- Treat stubhub.com as unverified
Do not enter credentials or send money until you have independently verified the business.
- Verify the business through independent channels
Check the company's social profiles, registry records, and search for recent news or reviews that are not hosted on the site itself.
- Never use irreversible payment methods
Crypto, gift cards, wire transfers, and cash apps offer zero buyer protection. Use a credit card or PayPal if you must pay.
- OpenShare your experience
If you have additional context, drop a comment below or post on the MalwareTips forum.
Reputation Sources
How this domain rates across independent threat-intelligence and blocklist providers.
Referenced Domains
Outbound domains this page links to or loads resources from. Each links to its own security scan.
Safety FAQ
Common questions about this site, answered directly from the scan data above — so the answers always reflect the latest verdict on this page.
- Our automated security review marked stubhub.com as suspicious. Several warning signs were detected; it may still turn out legitimate, but you should verify it through independent channels before trusting it with money or credentials.
- stubhub.com currently scores 55/100 on our trust scale. We found enough warning signals to recommend caution. Verify the site through independent channels before entering credentials or money.
- Yes. stubhub.com presents a valid TLSv1.3 certificate issued by Amazon · Amazon RSA 2048 M04, expiring in 132 days. Note that SSL only encrypts the connection — it does not guarantee that the site itself is trustworthy.
- stubhub.com is 26.0 years old, registered on 6/23/2000 through MarkMonitor Inc.. Scam domains are often freshly registered — a site under 6 months old warrants extra caution.
- No. All 92 antivirus engines in our malware network report stubhub.com as clean.
- No. stubhub.com is not currently listed on the major browser blocklist feeds that modern browsers use.
- stubhub.com resolves to an IP operated by Amazon.com, Inc. in US (usage type: Content Delivery Network). Hosting location alone doesn't make a site good or bad, but unusual geography for a brand's claimed country is one of many signals we weigh.
- Yes. stubhub.com sits in the global top-100k on Cloudflare Radar, which means it has substantial real-world traffic. That does not automatically make it safe, but established brands almost always rank here and throwaway scam domains almost never do.
User reviews & comments(0)
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