Is thexstance.com safe?
http://thexstance.com/
Checked on
How we checked
Coverage: strong · 5 of 6 applicable core capabilities
- Antivirus (56 of 92 engines answered) · saved result: did not fully complete
- Google Safe Browsing: completed
- page reading: completed
- page capture · not available: did not fully complete
- domain records: completed
- web research: completed
XSTANCE exhibits patterns of poor customer service and refund obstruction
XSTANCE is an online shop that has received negative feedback regarding its refund processes. While the site has been operational for several years, customers report being pressured to accept partial refunds instead of full ones, and contact channels are described as ineffective.
Where this site sits
- Dangerous1–20
- High Risk21–44
- Moderate Risk45–69
- Low Risk70–84
- Safe85–100
The score combines saved evidence strength and analysis quality. Coverage is reported separately.
Why 55/100
Moderate Risk covers scores 45–69. 2 findings pulled the score down; 4 pushed it up.
What pulled the score down
- ModerateOne customer complaint on a public review site: "Rather than processing my refund, they keep trying to persuade me to accept partial refunds — first 30%, then 50%, and then 60%. I have repeatedly made it…"-5 pts
- Moderate1 antivirus result marked the URL as suspicious. This comes from a saved antivirus observation rather than a new submission, so treat the detection as real but confirm the timing.
What pushed the score up
- SupportsThe domain has been registered for over 2,000 days, indicating long-term operation.
- SupportsThe browser threat feed returned no threat warning
- SupportsContact email on the site's own domain (support@thexstance.com).
- SupportsPhone number listed (+1 (800) 906-7255).
Points come from the saved evidence ledger: it lowered the score from 60 to 55 and split those 5 points between the findings that show points; the others carry no points in the ledger. Community reviews never change the Safety Score.
01 · Investigation Brief
Investigation Brief
XSTANCE is an online shop that has received negative feedback regarding its refund processes. While the site has been operational for several years, customers report being pressured to accept partial refunds instead of full ones, and contact channels are described as ineffective.
Operational and Technical Risks
The primary risk to visitors involves the site's handling of customer service and returns. Reports indicate that the operator attempts to dissuade customers from seeking full refunds by offering partial amounts, a practice that complicates the resolution of legitimate disputes. Additionally, the site has been flagged as suspicious by at least one antivirus engine, though it remains accessible via standard browsers without immediate security warnings.
Visitor Interaction and Support
Visitors to the site are presented with standard e-commerce features, including a shop, checkout, and various policy pages. While the site provides contact information such as an email address and a phone number, user reports suggest that the phone line often directs callers to an email address that does not provide timely or satisfactory assistance.
Why the score is 55
One customer complaint on a public review site: "Rather than processing my refund, they keep trying to persuade me to accept partial refunds — first 30%, then 50%, and then 60%. I have repeatedly made it…". Coverage remains separate so missing sources cannot be mistaken for clean results.
02 · Security Evidence
Security evidence
Antivirus Engines
1/ 92
detectionsSaved analysis from September 25, 2026 - stale
1 engine flagged this URL
Every saved adverse engine is listed below. The full provider matrix remains available for audit.
- Malicious
- 0
- Suspicious
- 1
- Total
- 92
| Engine | Finding |
|---|---|
| ESETSuspicious | suspicious |
All 92 engine results
- ESET - Suspicious
- 0xSI_f33d - Unrated
- Abusix - Clean
- Acronis - Clean
- ADMINUSLabs - Clean
- AILabs (MONITORAPP) - Clean
- AlienVault - Clean
- alphaMountain.ai - Unrated
- AlphaSOC - Unrated
- Antiy-AVL - Clean
- ArcSight Threat Intelligence - Unrated
- AutoShun - Unrated
- Bfore.Ai PreCrime - Unrated
- BitDefender - Clean
- Bkav - Unrated
- BlockList - Clean
- Blueliv - Clean
- Certego - Clean
- ChainPatrol - Unrated
- Chong Lua Dao - Clean
- CINS Army - Clean
- CRDF - Clean
- Criminal IP - Unrated
- CSIS Security Group - Unrated
- CTX AI - Clean
- Cyan - Unrated
- Cyble - Clean
- CyRadar - Clean
- desenmascara.me - Clean
- DNS8 - Unrated
- Dr.Web - Clean
- EmergingThreats - Clean
- Emsisoft - Clean
- Ermes - Unrated
- ESTsecurity - Clean
- Forcepoint ThreatSeeker - Clean
- Fortinet - Clean
- Fortra - Unrated
- G-Data - Clean
- GCP Abuse Intelligence - Unrated
- Google Safe Browsing - Clean
- GreenSnow - Clean
- GreyNoise - Unrated
- Gridinsoft - Unrated
- Guardpot - Unrated
- Heimdal Security - Clean
- Hunt.io Intelligence - Unrated
- IPsum - Clean
- Juniper Networks - Clean
- K7AntiVirus - Unrated
- Kaspersky - Clean
- LevelBlue - Unrated
- Lionic - Clean
- Lumu - Unrated
- Malwared - Clean
- MalwarePatrol - Clean
- MalwareURL - Unrated
- Mimecast - Unrated
- Netcraft - Unrated
- OpenPhish - Clean
- PhishFort - Unrated
- Phishing Database - Clean
- Phishtank - Clean
- PREBYTES - Clean
- PrecisionSec - Unrated
- Quick Heal - Clean
- Quttera - Clean
- Rising - Clean
- SafeToOpen - Unrated
- Sangfor - Clean
- Sansec eComscan - Unrated
- Scantitan - Clean
- SCUMWARE.org - Clean
- Seclookup - Clean
- Snort IP sample list - Unrated
- SOCRadar - Unrated
- Sophos - Clean
- StopForumSpam - Clean
- Sucuri SiteCheck - Clean
- Synthient - Unrated
- ThreatHive - Clean
- URLhaus - Clean
- URLQuery - Unrated
- Viettel Threat Intelligence - Clean
- VIPRE - Unrated
- ViriBack - Clean
- VX Vault - Clean
- Webroot - Clean
- Xcitium Verdict Cloud - Unrated
- Yandex Safebrowsing - Clean
- ZeroCERT - Clean
- ZeroFox - Unrated
How security vendors categorise this site
- Forcepoint ThreatSeekershopping
- Googleshopping
Each vendor’s own label for the site, saved with the antivirus result. Labels are separate from the engine verdicts above and can disagree with each other.
Security Scans
Checked against the browser threat feeds available to this scan — no hit.
What the page says about itself
What the site says about itself, quoted from the pages we read. The site wrote these words; they are not our findings.
- Page title
XSTANCE
Pages we read
- Main page/Read
- About page/pages/about-us/Read
- Terms/pages/terms-of-service/Read
- Refund / returns policy/pages/return-policy/Read
- Shipping policy/pages/shipping-policy/Read
- Contact page/contact-us-page/contact-us/Read
03 · Investigation Story
Investigation story
What the site claims
XSTANCE
What we observed
The page content was captured and checked alongside 56 antivirus results.
What independent research found
1 external finding was saved and compared with the page evidence.
What remains unverified
1 of the 6 applicable core capabilities did not complete, so those gaps remain visible in the coverage ledger.
What kind of site and risk is this?
Threat category
Subscription Trap
Service and business model
Shop
Observed behavior
Evidence behind this classification
- 01One customer complaint on a public review site: "Rather than processing my refund, they keep trying to persuade me to accept partial refunds — first 30%, then 50%, and then 60%. I have repeatedly made it…"
- 021 antivirus result marked the URL as suspicious. This comes from a saved antivirus observation rather than a new submission, so treat the detection as real but confirm the timing.
- 03The domain has been registered for over 2,000 days, indicating long-term operation.
Web research findings
Independent findings for thexstance.com, including public complaints, named review sources, registration records, and look-alike-domain evidence. A missing result is shown as unverified, never converted into a clean bill of health.
- Trustpilotopen
"Rather than processing my refund, they keep trying to persuade me to accept partial refunds — first 30%, then 50%, and then 60%. I have repeatedly made it clear that I want to return the product for a full refund. Yet they continue to make the process more difficult than it needs to be."
Reputation Sources
How this domain rates across independent threat-intelligence and blocklist providers.
04 · Domain & Infrastructure
Domain & infrastructure
The plumbing behind the site — who registered it, how it’s encrypted, where it’s hosted, and where it links out. A valid certificate or a calm server doesn’t mean the business is honest — scam sites pass these checks too. Use this to corroborate the verdict, not to overturn it.
Infrastructure map
How the saved page connected to the wider web.
- Domainthexstance.com
- Redirects tothexstance.com
- Hosted byBigcommerce Inc.
- Referencescdn11.bigcommerce.com · fonts.googleapis.com
Domain Timeline
- Nov 26, 2020Domain registered
First appeared in WHOIS records — 5 years old when this review was saved.
- Nov 2, 2026Saved security review — Rated Moderate Risk
The evidence in this saved scan is mixed or incomplete; the completed checks are detailed above.
Contact Verification
Saved contact details can help identify the operator. Their presence supports traceability; it does not prove the business is trustworthy.
- Contact email on the site's own domain (support@thexstance.com).
- Phone number listed (+1 (800) 906-7255).
- Postal address visible on the page.
Domain & Encryption
Certificate issued for thexstance.com.
Site platform
- BigCommerce
Analytics and ads
- Google Tag Manager
- Microsoft Clarity
Chat, reviews and email
- Klaviyo
Scripts, fonts and CDNs
- Google Fonts
- cdnjs
- unpkg
Payment providers the page loads
- Sezzle
Read from the first 20 outside domains the page loads and the shop platform it uses; the web server and platform rows are under Hosting & Technology. A payment script on the page does not prove the shop accepts that method at checkout, or that you are protected.
Redirect Chain
- 1301http://thexstance.com/
- 2301http://thexstance.com/
- 3301http://thexstance.com/
- 4301http://thexstance.com/
- 5301http://thexstance.com/
- 6301http://thexstance.com/
- 7301http://thexstance.com/
- 8301http://thexstance.com/
- 9301http://thexstance.com/
- 10301http://thexstance.com/
Server Reputation
Sites linked to this one
Other sites we have reports for that share something checkable with this one. A shared detail is a lead to compare, not proof that the sites have the same owner or the same risk; each keeps its own rating.
On the same server IP
Also served from 63.141.128.21 (Bigcommerce Inc.). Unrelated sites can share a server, so this is a lead, not proof.
- store.cablesplususa.comLow Risk
Referenced Domains
Outbound domains this page links to or loads resources from. Each links to its own security scan.
05 · Evidence Ledger
Evidence ledger
- Antiviruspartial
- Browser threat feedcomplete
- Page contentcomplete
- Analysiscomplete
- Visual evidenceunavailable
The conclusion is supported by the evidence saved with this report.
Technical threat
unknownMalware, phishing, credential theft and hostile infrastructure.
1 antivirus result marked the URL as suspicious. This comes from a saved antivirus observation rather than a new submission, so treat the detection as real but confirm the timing.
Operator / customer risk
suspiciousComplaints, withdrawals, business conduct and commercial traps.
One customer complaint on a public review site: "Rather than processing my refund, they keep trying to persuade me to accept partial refunds — first 30%, then 50%, and then 60%. I have repeatedly made it…"
Source coverage and freshness
Status shows whether usable evidence was saved; finding shows what that evidence observed.
| Source | Result | Completion | Finding | Freshness |
|---|---|---|---|---|
| Antivirus | 1 of 92 engines flagged | Limited | Adverse | stale fallback · analysed Sep 25, 2026 |
| Browser protection | No browser threat-list match | Completed | No adverse finding | this scan · Nov 2, 2026 |
| Page content | Page fetched · HTTP 200 | Completed | No adverse finding | this scan · Nov 2, 2026 |
| Visual evidence | The saved page capture was not reliable enough to use | Unavailable | No saved finding | Not available |
| Independent research | 1 independent finding was saved | Completed | Adverse | this scan · Nov 2, 2026 |
- Antivirus
- Result1 of 92 engines flagged
- CompletionLimitedFindingAdverse
- Freshnessstale fallback · analysed Sep 25, 2026
- Browser protection
- ResultNo browser threat-list match
- CompletionCompletedFindingNo adverse finding
- Freshnessthis scan · Nov 2, 2026
- Page content
- ResultPage fetched · HTTP 200
- CompletionCompletedFindingNo adverse finding
- Freshnessthis scan · Nov 2, 2026
- Visual evidence
- ResultThe saved page capture was not reliable enough to use
- CompletionUnavailableFindingNo saved finding
- FreshnessNot available
- Independent research
- Result1 independent finding was saved
- CompletionCompletedFindingAdverse
- Freshnessthis scan · Nov 2, 2026
07 · Safety FAQ
Safety FAQ
Common questions, answered directly from the scan data above — so the answers reflect the saved verdict and evidence in this report.
Is thexstance.com a scam or is it safe?
Is thexstance.com safe to use?
Has thexstance.com been flagged by antivirus engines?
Is thexstance.com on any phishing or malware blacklists?
How old is the thexstance.com domain?
Does thexstance.com have a valid SSL certificate?
Where is thexstance.com hosted?
How often is the thexstance.com report updated?
08 · Final Verdict
Final verdict
XSTANCE exhibits patterns of poor customer service and refund obstruction
The written conclusion remains part of the saved report.
XSTANCE is an online shop that has received negative feedback regarding its refund processes. While the site has been operational for several years, customers report being pressured to accept partial refunds instead of full ones, and contact channels are described as ineffective.
09 · Community
Community
Are you the owner of thexstance.com?Verify and reply