Is viagogo.com legit or a scam?
Established ticket resale platform with 3.9/5 an independent review aggregator rating but 273 BBB complaints, multiple regulatory fines, and widespread reports of non-delivery and refund denials.
These checks passed — but they don't clear the site. A clean antivirus result, valid SSL, and a calm server only mean it isn't hosting malware; they say nothing about whether the business is real. This verdict is based on the site's conduct and content, not a malware detection.
Analysis Summary
Shop shows non-delivery red flags
Several red flags typical of non-delivery shops are present. Don't pay by crypto or wire, and keep the chargeback window in mind.
Website Preview
Automated page render — captured in a safe sandbox. What an ordinary visitor would see when loading the site. See full visual analysis →
Visual Screenshot Analysis
We capture a fresh screenshot of the live page and ask a vision model to look for scam visual patterns — fake trust badges, countdown timers, overlay pop-ups, and visual clones of legitimate brands.
Visual red flags detected in the screenshot
The screenshot shows a standard AWS CloudFront 403 error page indicating the request was blocked; no site content is available for visual scam analysis.
What our vision model saw
1 signalPage renders a CloudFront 403 error — request blocked by CDN, no site content visible
MT Intelligence
Viagogo operates as a real, registered business — viagogo Entertainment Inc. in Delaware and viagogo GmbH in Switzerland, owned by StubHub Holdings since 2020. The domain is legitimate, SSL is valid, and our antivirus network shows no malicious flags. However, the evidence package reveals a pattern of serious consumer harm: 273 complaints to the BBB in three years, a $7M fine in Australia for misleading scarcity claims, UK CMA court orders for deceptive practices, and a dedicated Reddit community (r/viagogoscams) documenting non-delivery and refund denials. Independent review aggregators show a mixed 3.9/5 rating from 21,000+ reviews. The Guardian reported in 2025 that Viagogo fails to prevent unlawful touting practices. While some users report successful purchases, the volume and consistency of complaints — particularly around invalid tickets and refusal to refund — indicate systemic issues with seller vetting and accountability rather than outright fraud.
Web Research Findings
Our live research agent queries scam-report databases, consumer-review sites, news coverage, and general web search for viagogo.com, then cross-checks business-registration records and look-alike domain patterns. Everything below is pulled from what it actually found.
- Founded in 2006 by Eric Baker (StubHub co-founder); acquired StubHub in 2020 for $4.05B; now operates as subsidiary of StubHub Holdings.
- Registered as viagogo Entertainment Inc. in Delaware, USA and viagogo GmbH in Switzerland; maintains official support pages claiming '100% guarantee'.
- Trustpilot shows ~3.9/5 from over 21,000 reviews with mixed feedback (many positive on successful purchases, others cite delivery issues).
- BBB reports 273 complaints in last 3 years (137 closed in last 12 months); not accredited; common issues include non-delivery, refund denials, invalid/wrong tickets.
- Multiple regulatory actions: $7M fine in Australia (2020) for misleading scarcity/price claims; UK CMA court orders and fines for deceptive practices; ongoing criticism in Guardian (2025) over failing to stop unlawful touting.
- Wikipedia and news document repeated lawsuits, investigations (CMA, ACCC), and consumer complaints about high fees, misleading ads, and poor seller accountability since 2009.
- Reddit has dedicated r/viagogoscams subreddit and frequent threads questioning legitimacy, though some users report successful ticket delivery.
- BBB.orgopen
"Purchased 7 tickets... for $11,124.01. Viagogo did not disclose that it is not an authorized reseller... refused refund"
- The Guardianopen
"Viagogo has been accused of failing to prevent “misleading and potentially unlawful” practices on its platform"
- r/viagogoscamsopen
"After I bought my tickets I realized that viagogo is a huge scammer Plattform"
- TripAdvisor forumopen
"Viagogo definitely a Nono unreliable and fraudstars... I too have been ripped off by Viagogo"
- Facebook groupopen
"Viagogo is a complete scam. This company cannot be trusted. They are very dishonest."
viagogo Entertainment Inc. registered in Delaware, USA (1209 Orange Street, Wilmington). Also viagogo GmbH in Geneva, Switzerland (CH-270.3.014.628-0). Subsidiary of StubHub Holdings.
Our research found substantial evidence of consumer complaints and regulatory action against Viagogo. The BBB reports 273 complaints over three years, with recurring themes of non-delivery, invalid tickets, and refund denials. Reddit hosts a dedicated r/viagogoscams community documenting user experiences. The Guardian reported in April 2025 that Viagogo fails to prevent unlawful touting practices. Regulatory bodies have taken action: Australia fined Viagogo $7M in 2020 for misleading scarcity and price claims; the UK CMA issued court orders for deceptive practices. Independent review aggregators show 3.9/5 from over 21,000 reviews, indicating mixed sentiment — many users report successful purchases, but a significant portion report delivery failures and poor refund handling. The company is legitimate and registered in Delaware and Switzerland, but the volume and consistency of complaints suggest systemic issues with seller vetting and accountability.
Antivirus Engines
Security Scans
Checked against the major public blocklists used by browsers and security tools — no hits.
Contact Verification
We fetched the page and looked for real-world contact details. Legitimate businesses almost always publish an email on their own domain, a phone number, and a postal address. Scam shops usually don't.
- No contact email found anywhere on the page.
- No phone number listed on the page.
- No postal address visible on the page.
Domain & Encryption
Server Reputation
Scam-Type Likelihood
1 scam-type patterns detected
1 of 13 categories showed signals
We check every URL against 13 distinct scam categories so the verdict tells you not just how risky the page is, but what kind of risk it carries. Each meter pulls from page signals, web reports, our AI analyst, vision, and the scam-network cluster — not from raw AV labels.
- AI analyst tagged this as a fake shop.
- No phone number or postal address anywhere on the page.
- Multiple contact / trust-signal red flags on the page.
1 of 13 categories showed signals
We check every URL against 13 distinct scam categories so the verdict tells you not just how risky the page is, but what kind of risk it carries. Each meter pulls from page signals, web reports, our AI analyst, vision, and the scam-network cluster — not from raw AV labels.
- AI analyst tagged this as a fake shop.
- No phone number or postal address anywhere on the page.
- Multiple contact / trust-signal red flags on the page.
Fake-shop warning signs
Signals common to non-delivery scam shops were detected on this site.
- Treat viagogo.com as unverified
Do not enter credentials or send money until you have independently verified the business.
- If you already paid by card or PayPal — start a chargeback
Contact your bank or card issuer and dispute the charge as "goods not received" or "merchant fraud." PayPal users can open a case in the Resolution Centre. Act within 120 days for card chargebacks in most jurisdictions.
- Save every piece of evidence
Screenshots of the checkout, order confirmation emails, any chat transcripts, and the product listing page. Chargeback and fraud reports go faster when you have receipts.
- OpenReport the shop
Report to the FTC (reportfraud.ftc.gov), Action Fraud UK, or your local consumer-protection body. Post the URL on the MalwareTips scam forum so other buyers can find it.
Reputation Sources
How this domain rates across independent threat-intelligence and blocklist providers.
Referenced Domains
Outbound domains this page links to or loads resources from. Each links to its own security scan.
Safety FAQ
Common questions about this site, answered directly from the scan data above — so the answers always reflect the latest verdict on this page.
- Our automated security review marked viagogo.com as suspicious. Several warning signs were detected; it may still turn out legitimate, but you should verify it through independent channels before trusting it with money or credentials.
- viagogo.com currently scores 55/100 on our trust scale. We found enough warning signals to recommend caution. Verify the site through independent channels before entering credentials or money.
- Yes. viagogo.com presents a valid TLSv1.3 certificate issued by Amazon · Amazon RSA 2048 M01, expiring in 142 days. Note that SSL only encrypts the connection — it does not guarantee that the site itself is trustworthy.
- 1 out of 92 antivirus engines in our malware network flagged viagogo.com as malicious or suspicious. Even one detection is a meaningful signal.
- No. viagogo.com is not currently listed on the major browser blocklist feeds that modern browsers use.
- viagogo.com resolves to an IP operated by Microsoft Corporation in US (usage type: Content Delivery Network). Hosting location alone doesn't make a site good or bad, but unusual geography for a brand's claimed country is one of many signals we weigh.
- Yes. viagogo.com sits in the global top-100k on Cloudflare Radar, which means it has substantial real-world traffic. That does not automatically make it safe, but established brands almost always rank here and throwaway scam domains almost never do.
- This is a permanent record of the scan run on June 17, 2026. The verdict and evidence above reflect that scan and do not change on their own. If circumstances around viagogo.com have changed, MalwareTips staff can run a fresh scan, which re-runs every check from scratch and publishes an updated report.
User reviews & comments(0)
Share your experience — "Lost $200 on a fake checkout" is more useful than "Scam". Your review helps others avoid traps.