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Verdict Suspicious

Analyzed , 3 days ago

Is ScreenConnect.ClientSetup.msi safe? Treat it as suspicious.

A genuine ConnectWise ScreenConnect client installer that grants someone remote control of this PC.

Why Suspicious? 12 antivirus engines flag it; nothing else confirms it.

Limited evidence · One sign points to a problem; nothing else confirms it.

Don't install it until you know where it came from

If it came from a link, an attachment or a stranger, delete it.

What to do now5 steps

Some signs point to a problem, but nothing confirms it is harmful. Treat it with caution.

What to do

  1. Don't install it unless you're sure where it came from.

  2. Check where you got it: an unexpected attachment, a link someone sent you or a re-upload is a red flag.

  3. If you can't confirm where it came from, delete it. If you need the program, download it again from the publisher's own website.

  4. It is only 3 days old. If you're unsure, scan it again in a few days; antivirus engines often catch up on new files.

If you already installed it

  1. Stop using it, run a full scan with your antivirus and watch for unexpected behavior or security alerts.

Not sure what to do?

Ask the MalwareTips community before you run it. If you already ran it, follow the cleanup guide.

Paste this report's link in your topic so helpers can see what was found.

Why we think so

Share this file report

ScreenConnect.ClientSetup.msi: Suspicious — MalwareTips file scan

The link always shows the latest result for this exact file (its SHA-256 fingerprint).

Reads the latest antivirus results for this file's hash. Nothing is uploaded.

Antivirus results

12 of 63 flagged

  • Flagged 12
  • No detection 51
  • No result 12
FileScreenConnect.ClientSetup.msi10.2 MBSHA-256 6c0756f4702c…eada60
  • Code signing ConnectWise, LLC
  • Test run Completed
  • First seen 3d ago
12 of the 63 antivirus engines that checked it flag it, including Kaspersky and Dr.Web.

Chapter 02

Why we think so

4 points against it and 3 in its favour, checked against the scan evidence.

MT AI Engine · Verdict analysis

The reasoning behind this verdict

Analyst conclusion

This is a validly signed ScreenConnect client installer. When run, it installs a background service and connects to a specific remote session server, giving whoever controls that server access to the computer. Twelve of the 63 antivirus engines that checked it flag it, including DrWeb, Kaspersky and Trellix, because this tool is widely abused by tech-support scammers and intruders.

Where this verdict could be wrong2 caveats
  • The installer carries a verified ConnectWise signature, and no malicious host, file it created or sandbox verdict was found. If an IT provider you trust sent it, it is likely ordinary remote-support software.
  • Most detections label the product category (remote administration) rather than a malware family.

These are the assessment's weak points. If you believe one applies to your file, report the verdict and we'll re-review it.

7 sources checked · all complete. See every source

Chapter 03

What it did in our test

It ran in 3 isolated tests; no test environment rated what it did as risky.

Test run summary

Capture complete
  • 3isolated sandbox runs
  • 21sandbox rule tags
  • 4spawned processes
  • 9network contacts
  • 26filesystem & mutex artifacts

What the test run showed

What the file did on a test computer

Confirmed in the test run

  • Moderate concern: Contains packed or scrambled code that is harder to inspect (common in installers too).

  • Moderate concern: Ran commands or a script on the test computer.

  • Moderate concern: Downloaded a file during the test run.

  • Moderate concern: Checked whether it was running on a test computer.

  • Note: Read the user name of the test computer.

  • Note: Talked to servers over the internet during the test run.

  • Note: Read basic details of the test computer, such as its Windows version.

Sandbox labels we could not confirm (common in safe files too)

  • Not confirmed: A sandbox rule tagged this run as code injection, but no injected program was recorded.

  • Not confirmed: A sandbox rule tagged this run as setting up auto-start; no auto-start entry was recorded.

  • Not confirmed: A sandbox rule tagged this run as weakening security settings; no setting change was recorded.

  • Not confirmed: A sandbox rule tagged this run as changing how Windows loads code; nothing confirms it.

This file was run on a test computer (a sandbox), not on yours. Labels we could not confirm are listed so you can see them, but they are not treated as evidence against the file.

Recorded behavior

What happened in the test

Grouped by step. The order is not a timeline.

Seen in the test runWorked out from other results

  1. Input file

    The submitted object

    1
    1. Evidence 1 of 7: FileSeen in the test run

      ScreenConnect.ClientSetup.msi

      6c0756f4702c7e9257c832e05ebb6945f5c377c535c1a89bc8a06e7b90eada60

      Uploaded file

  2. Processes

    What ran

    2
    1. Evidence 2 of 7: ProcessSeen in the test run

      msiexec.exe

      "C:\Windows\system32\msiexec.exe" /I "C:\Users\<USER>\Desktop\ScreenConnect.ClientSetup.msi" /qb ACCEPTEULA=1 LicenseAccepted=1

      Test run
    2. Evidence 3 of 7: ProcessSeen in the test run

      ScreenConnect.ClientService.exe

      "C:\Program Files (x86)\ScreenConnect Client (0fad7daefc5c4850)\ScreenConnect.ClientService.exe" "?e=Access&y=Guest&h=instance-ouoxhg-relay.screenconnect.com&p=443&s=e8942f90-cce2-4e74-913a-da4e32c13864&k=BgIAAACkAABSU0ExAAgAAAEAAQCxL0i1W9Z8xPu0o16i%2bkbg%2fd9x7p7s1T880WULrTS74HTBAu%2fEePtURrLy33ioFCVbMDmZPwaWOyoOHEcnD%2f3IaOLey144upgjyP9b9hPBoAojkrBwialiRmgpQWLPVBOua9T8vJUdI0LXvdvsgzdyVLAJ3Ud4bYkQ73Vhtwa5AaclOqxo%2fwkJT0l1NgulLrIMglG4qaZ6Sifq0g%2b4wjX1WhGmC%2fosywPVxNkQq430aw5vcML9sNUt43bHy6HPk5uvl8E9BnCJ3DcHIUHxqzqxSLm2o3RNy55m0otsUfHA0OvAtHoNoJph%2fiEefnd64cZpFr3VYcLh6l46qcnycvuV"

      Test run
    3. +1 more recorded observation

  3. Files

    Created or changed

    2
    1. Evidence 4 of 7: Written fileSeen in the test run

      3g3jc1kd.tmp

      C:\Windows\System32\config\systemprofile\AppData\Local\ScreenConnect Client (0fad7daefc5c4850)\3g3jc1kd.tmp

      Test run
    2. Evidence 5 of 7: Written fileSeen in the test run

      3g3jc1kd.newcfg

      C:\Windows\System32\config\systemprofile\AppData\Local\ScreenConnect Client (0fad7daefc5c4850)\3g3jc1kd.newcfg

      Test run
    3. +1 more recorded observation

  4. Network

    Hosts contacted

    2
    1. Evidence 6 of 7: Contacted hostSeen in the test run

      instance-ouoxhg-relay.screenconnect.com

      Contacted during the test run.

      Test run
    2. Evidence 7 of 7: Contacted hostSeen in the test run

      check.screenconnect.com

      Contacted during the test run.

      Test run
    3. +1 more recorded observation

7 facts from the test run. See the full activity list.

Chapter 04

Technical details

12 of the 63 antivirus engines that checked it flag it; signed by ConnectWise, LLC.

Our file inspection

No risky structure found

We opened the uploaded Windows installer in an isolated sandbox and read its structure without running it.

CompleteWindows installer
Network indicators in the file

7 links found. Only domains are shown; paths and query strings are never published.

Checked on Oct 22, 2026 while the file was uploaded. MalwareTips deleted its copy afterwards; VirusTotal keeps the uploaded file.

Sources checked

Every check behind this verdict

7 sources checked · all complete. Complete means the check returned a usable result; it does not mean the file is safe.

SourceStatusResultChecked
Antivirus enginesVirusTotal · 75 enginesCompleteRisk signal: 12 of 63 engines flagged it · 12 gave no result Details for antivirus engines
Sandbox runVirusTotal sandboxes · CAPE Sandbox, VirusTotal Jujubox, VirusTotal ObserverComplete3 runs, no sandbox verdict recorded Details for sandbox run
Contacted hostsMalwareTips URL scannerComplete9 contacted hosts checked Details for contacted hosts
Static analysisMalwareTips, without running the fileCompleteNothing risky in the file's structure Details for static analysis
Signature rulesYARAify community rules + MalwareTips rulesComplete2 MalwareTips behaviour rules Details for signature rules
Malware sample databaseabuse.ch MalwareBazaarCompleteNot listed
Known-software referenceCIRCL hashlookupCompleteNo match

Engines that flagged it 12

  • DrWeb (major engine)BackDoor.RA.364
  • Kaspersky (major engine)not-a-virus:HEUR:RemoteAdmin.Win32.ConnectWise.gen
  • TrellixENS (major engine)ConnectWise
  • GoogleDetected
  • huorongHackTool/ConnectWiseControl.j
  • NANO-AntivirusRiskware.Win32.RemoteAdmin.ljylbz
  • RisingHacktool.ConnectWise!8.13A88 (CLOUD)
  • SkyhighConnectWise
4 more in the full engine list

File fingerprint

Last analyzed
Oct 22, 2026, 6:11 PM UTC
SHA-256
6c0756f4702c7e9257c832e05ebb6945f5c377c535c1a89bc8a06e7b90eada60
SHA-1
451d40153fa80bcd1f11942b696cab12f5ef4c01
MD5
bbeefbf6f88618f44dae1d12c55d4e03

About this file

ScreenConnect.ClientSetup.msi is a Windows Installer file of 10.2 MB.

Type and size
Windows Installer · 10.2 MB
Signer
ConnectWise, LLCValid code signature.
First seen
Oct 22, 2026On VirusTotal.
Submitted by
1 sourceRarely seen: few people have submitted this exact file.

First scanned

Chapter 05

Questions & answers

Short answers to the 7 questions people ask most about this file.

Is ScreenConnect.ClientSetup.msi safe, or is it malware?
ScreenConnect.ClientSetup.msi is rated Suspicious: some signs point to a problem, but nothing confirms it is harmful. 12 of the 63 antivirus engines that checked it flag it. Don't install it unless you're sure where it came from. If you need the software, download a fresh installer from the developer's own website.
What is ScreenConnect.ClientSetup.msi?
ScreenConnect.ClientSetup.msi is a Windows installer (MSI), about 10.2 MB. VirusTotal first saw it on Oct 22, 2026.
How many antivirus engines detected ScreenConnect.ClientSetup.msi?
12 of the 63 antivirus engines that checked it flag ScreenConnect.ClientSetup.msi, including Kaspersky and Dr.Web. We weigh which engines flagged it and what else the scan found, not just the count.
What should I do if I already installed ScreenConnect.ClientSetup.msi?
No infection is confirmed: the rating is a caution, not a malware finding. 1) Check where it came from. If you can't confirm the source, delete it. 2) Run a full scan with your security software. 3) If the scan finds something, follow its removal steps and change passwords you typed on the device since then.
Is ScreenConnect.ClientSetup.msi digitally signed?
Yes. ScreenConnect.ClientSetup.msi has a valid digital signature from ConnectWise, LLC, which shows the file hasn't been changed since that publisher signed it. Malware is sometimes signed with stolen certificates, so a signature alone isn't proof of safety.
What is the SHA-256 hash of ScreenConnect.ClientSetup.msi?
The SHA-256 fingerprint of ScreenConnect.ClientSetup.msi is 6c0756f4702c7e9257c832e05ebb6945f5c377c535c1a89bc8a06e7b90eada60, and its MD5 is bbeefbf6f88618f44dae1d12c55d4e03. Two files with the same SHA-256 are identical, so use it to check you have exactly this file, not just one with the same name.
How up to date is this analysis of ScreenConnect.ClientSetup.msi?
This report reflects the scan on Oct 22, 2026. A file's fingerprint never changes, but antivirus engines keep learning, so a rating can change later. To get a newer result, scan the file again: we refresh the antivirus results when the saved ones are out of date.
Chapter 06

Community

Member reviews and reports for this exact file hash.

Related file reports

Other files people checked with the same name or signer, and recent reports with the same rating. A matching name does not make two files the same: only the SHA-256 fingerprint identifies a file.

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This report and its SHA-256 fingerprint are public, so the next person who checks the same file gets an instant answer; documents and images are listed by type instead of their file name. A file we had not seen before is uploaded to VirusTotal, whose security partners and subscribers can download it; MalwareTips deletes its own copy after the scan. If you ran this file and are worried, scan your device with up-to-date security software.