Is backmarket.com legit or a scam?
Established refurbished tech marketplace with legitimate business registration, professional infrastructure, and mixed but predominantly positive user reviews.
Analysis Summary
No threats detected
All checks passed. This site appears legitimate — but always stay alert for phishing even on trusted domains.
Website Preview
Automated page render — captured in a safe sandbox. What an ordinary visitor would see when loading the site. See full visual analysis →
Visual Screenshot Analysis
We capture a fresh screenshot of the live page and ask a vision model to look for scam visual patterns — fake trust badges, countdown timers, overlay pop-ups, and visual clones of legitimate brands.
Visual red flags detected in the screenshot
The screenshot depicts a fully-rendered, professionally designed page consistent with the legitimate Back Market refurbished tech marketplace, with no visual scam indicators present.
What our vision model saw
5 signalsBack Market branding, logo, navigation, and product categories are consistent with the legitimate refurbished electronics marketplace.
Flash Deal promotional banner with a date-limited offer ('now til 6/21') represents standard retail urgency marketing, not a deceptive scam tactic.
Trust indicators displayed ('Best-in-class refurbishment', 'Up to 100-point quality inspection', 'Free 30-day returns', '1-year warranty') are consistent with Back Market's known brand messaging.
Overall design quality is professional with consistent typography, imagery, and layout structure matching a well-resourced e-commerce platform.
No suspicious overlays, push-notification prompts, fake chat widgets, or credential-harvesting forms visible.
MT Intelligence
Back Market operates as a registered marketplace for third-party refurbished electronics sellers, incorporated in New York in 2018 and founded in France in 2014. Our antivirus network flagged zero malicious detections across 92 engines, and the domain ranks in the global top-100k with valid SSL and clean hosting reputation. The evidence package shows 1,009 complaints filed with the BBB over three years, but the company holds an A+ rating and has been accredited since 2022. User feedback splits between satisfied buyers praising product quality and fast delivery, and frustrated customers citing warranty denials and inconsistent seller quality control. This pattern is typical of marketplace platforms where third-party sellers control product condition, not evidence of systematic fraud. Independent sources including WikiHow and Trustpilot (4.5/5 stars from ~18,900 reviews) confirm the site is legitimate, though they advise checking individual seller ratings.
Web Research Findings
Our live research agent queries scam-report databases, consumer-review sites, news coverage, and general web search for backmarket.com, then cross-checks business-registration records and look-alike domain patterns. Everything below is pulled from what it actually found.
- Back Market Inc. (NY) incorporated February 23, 2018; related to JUNG SAS founded in France in 2014; operates as a marketplace for third-party refurbished tech sellers.
- BBB profile: A+ rating, accredited since July 2022; 1,009 complaints in last 3 years (336 in last 12 months); BBB notes high volume and publishes only 1 out of every 5 complaints.
- Trustpilot (US): 4.5/5 from ~18,931–18,934 reviews; positive themes include product quality, savings, fast delivery; negatives cite customer service, warranty disputes, inconsistent condition.
- Company self-describes as operating in 17–18 countries with 1-year warranty, 30-day returns; Certified B Corporation with high impact score (93.2).
- Mixed user feedback on Reddit and review sites: many satisfied buyers call it "legit"; significant complaints about seller quality control, warranty denials (e.g., "impact damage"), and support.
- Independent sources (WikiHow, YouTube tech reviewers) generally affirm it is a legitimate platform but advise checking individual seller ratings due to marketplace model.
- No evidence of scam families, phishing, or typosquatting; domain supports a major refurbished electronics business with physical addresses in NY and Paris.
- BBB.orgopen
"Back Market is not honoring their 12 month warranty. They claim the screen defect is considered "accidental damage" and is therefore excluded from coverage."
- Reddit r/Backmarketopen
"Absolutely DO NOT buy from Back Market. Back Market immediately blamed me, claiming “impact damage”"
- ResellerRatingsopen
"AVOID BackMarket. They sent me a phone that's not even inspected, much less refurbished. I got a phone with a camera that doesn't work at all."
- Reviews.ioopen
"Back Market appears to place the burden of quality control entirely on those sellers, with no meaningful oversight."
- Trustpilotopen
"The site is legit. Quality item, shipped quickly and just as described."
- Reddit r/Backmarketopen
"Yeah it’s legit and the customer service is great... I bought an iPhone 11 and have been really pleased with it"
- WikiHowopen
"Yes, Back Market is a legitimate e-commerce website. Back Market enforces rigorous quality checks... The Better Business Bureau has given Back Market an A rating."
- Back Market siteopen
"Is Back Market legit? Short answer: Yep. Long answer: Definitely. We've been around since 2014."
Back Market Inc. incorporated 2/23/2018 in NY (BBB A+, accredited since 2022, 8 years in business). Parent/related: JUNG SAS (France, founded 2014, B Corp certified with 93.2 score).
Back Market appears in multiple consumer-review channels with mixed but predominantly legitimate feedback. BBB reports an A+ rating with 1,009 complaints over three years, primarily about warranty disputes and seller quality control rather than fraud. Trustpilot shows 4.5/5 stars from ~18,900 reviews, with positive themes including product savings, fast delivery, and quality items. Reddit and ResellerRatings contain complaints about warranty denials (sellers claiming 'impact damage' exclusions) and inconsistent product condition, but also affirm the site is legitimate. Independent sources including WikiHow and tech reviewers confirm Back Market is a real marketplace founded in 2014, now operating in 17–18 countries with B Corp certification. The complaint pattern reflects typical marketplace friction (third-party seller variability) rather than systematic fraud or scam operation.
Antivirus Engines
Security Scans
Checked against the major public blocklists used by browsers and security tools — no hits.
Contact Verification
We fetched the page and looked for real-world contact details. Legitimate businesses almost always publish an email on their own domain, a phone number, and a postal address. Scam shops usually don't.
- No contact email found anywhere on the page.
- No postal address visible on the page.
- Phone number listed (0.0020752).
Domain & Encryption
Redirect Chain
- 1301http://backmarket.com/
- 2301https://backmarket.com/
- 3301https://www.backmarket.com/cross-domain
- 4200https://www.backmarket.com/en-uscross-domain
Server Reputation
Still, stay alert
No major threat indicators — but a clean scan does not guarantee every page is safe, and phishing emails routinely spoof real domains.
- Double-check the exact URL in your address bar
Confirm you are actually on backmarket.com and not a lookalike like b-ackmarket.com.com or an IDN homoglyph.
- Use a password manager
Password managers only auto-fill on the exact domain they were saved for — they refuse to fill lookalike domains, which is the single best phishing defence.
- OpenDiscuss this site on the forum
If you have first-hand experience with this site — good or bad — share it with the MalwareTips community.
Reputation Sources
How this domain rates across independent threat-intelligence and blocklist providers.
Referenced Domains
Outbound domains this page links to or loads resources from. Each links to its own security scan.
Safety FAQ
Common questions about this site, answered directly from the scan data above — so the answers always reflect the latest verdict on this page.
- Our automated security review found no threat indicators on backmarket.com. The site appears legitimate based on the signals we checked, but always stay alert for phishing emails that spoof real domains.
- backmarket.com passed our automated security checks with a trust score of 87/100. No antivirus engines or major blacklists flagged the site at the time of the last scan.
- Yes. backmarket.com presents a valid TLSv1.3 certificate issued by Let's Encrypt · E8, expiring in 60 days. Note that SSL only encrypts the connection — it does not guarantee that the site itself is trustworthy.
- No. All 92 antivirus engines in our malware network report backmarket.com as clean.
- No. backmarket.com is not currently listed on the major browser blocklist feeds that modern browsers use.
- backmarket.com resolves to an IP operated by Cloudflare, Inc. in US (usage type: Content Delivery Network). Hosting location alone doesn't make a site good or bad, but unusual geography for a brand's claimed country is one of many signals we weigh.
- Yes. backmarket.com sits in the global top-100k on Cloudflare Radar, which means it has substantial real-world traffic. That does not automatically make it safe, but established brands almost always rank here and throwaway scam domains almost never do.
- This is a permanent record of the scan run on June 18, 2026. The verdict and evidence above reflect that scan and do not change on their own. If circumstances around backmarket.com have changed, MalwareTips staff can run a fresh scan, which re-runs every check from scratch and publishes an updated report.
User reviews & comments(0)
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