Is neutralea.com safe?
http://neutralea.com/
Checked on
How we checked
Coverage: strong · 3 of 4 applicable core capabilities
- Antivirus (58 of 93 engines answered) · saved result: did not fully complete
- Google Safe Browsing: completed
- page reading: completed
- page capture: completed
- domain records: completed
- web research: completed
High-risk supplement shop with delivery, promotion, and refund complaints
Neutralea sells a $46 breath and body-odor supplement. Independent customer reports describe an undelivered order, a buy-one-get-one offer that resulted in only one bottle, and money not being returned. The captured pages also lacked a visible postal address and phone number, making this a high-risk store despite a valid encrypted connection and no Safe Browsing warning.
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Where this site sits
- Dangerous1–20
- High Risk21–44
- Moderate Risk45–69
- Low Risk70–84
- Safe85–100
The score combines saved evidence strength and analysis quality. Coverage is reported separately.
Why 35/100
High Risk covers scores 21–44. 6 findings pulled the score down; 1 pushed it up.
What pulled the score down
- Moderate2 independent sources carry complaints or warnings about this site, including: "THIS IS A SCAM COMPANY! IT DOSENT WORK AND THEY DON'T RETURN THE MONEY!"
- Moderate2 independent sources carry complaints or warnings about this site, including: "Not a legitimate company. Avoid at all costs. Product never turned up"
- ModerateRefund requests based on dissatisfaction require at least 20 days of use, must be made within 30 days of delivery, and are subject to justification and approval.
- ModerateThe rendered page requested browser-notification permission.
- Moderate1 antivirus result marked the URL as suspicious. This comes from a saved antivirus observation rather than a new submission, so treat the detection as real but confirm the timing.
- MinorThe captured page displayed an own-domain email address but no phone number or operator postal address.
What pushed the score up
- SupportsThe saved checks found valid TLS and no Safe Browsing warning.
No points per finding are stored for this report: our analysis weighed all findings together to set the score. Each finding shows its saved severity instead (Decisive, Strong, Moderate or Minor). Community reviews never change the Safety Score.
Lost money or shared details on neutralea.com? Do this now
Act quickly: the first hours matter most for a chargeback.
- Call your bank or card issuer now
Ask them to dispute the charge or open a chargeback; the sooner you act, the better your odds. Card payments can often be reversed. Bank transfers and gift cards are harder, but report them to your bank too. Crypto payments usually cannot be reversed: report the wallet address and transaction ID to the exchange you sent from.
- Change any password you entered
If you entered a password on neutralea.com, change it there and anywhere you reused it, and turn on two-factor authentication. Keep screenshots, order confirmations and messages as evidence.
- Report the site
Reports help get scam sites taken down faster and warn other people.
- Report the domain to its registrar
OVH sas registered this domain. ICANN's lookup shows the registrar's abuse contact.
- Ignore anyone offering to recover your money
"Recovery" services or agents who contact you, or ask for a fee up front, are almost always a second scam aimed at victims. Your bank's dispute process and the official reporting services never charge a fee in advance.
Full answers about refunds and reporting are in the Safety FAQ below.
01 · Investigation Brief
Investigation Brief
Neutralea sells a $46 breath and body-odor supplement. Independent customer reports describe an undelivered order, a buy-one-get-one offer that resulted in only one bottle, and money not being returned. The captured pages also lacked a visible postal address and phone number, making this a high-risk store despite a valid encrypted connection and no Safe Browsing warning.
Customer reports identify concrete order problems
One complaint says the product did not work and the company did not return the money. Another says an order never arrived, while a third alleges that a buy-one-get-one promotion produced only one bottle after a long wait.
The store's policy permits dissatisfaction-based refund requests only after at least 20 days of use, requires requests within 30 days of delivery, and says returns are not automatic and must be justified. Those conditions add practical uncertainty to the reported refund problem.
Limited accountability, while technical checks are mixed
The captured page provided hello@neutralea.com but showed no phone number or operator postal address, leaving customers with limited visible contact information if an order goes wrong.
The saved technical evidence is not uniformly malicious: the site had valid TLS and no Safe Browsing warning. However, one older antivirus observation marked the URL suspicious, and the rendered page requested permission to send browser notifications. These checks do not resolve the documented commercial complaints.
Why the score is 35
2 independent sources carry complaints or warnings about this site, including: "THIS IS A SCAM COMPANY! IT DOSENT WORK AND THEY DON'T RETURN THE MONEY!". Coverage remains separate so missing sources cannot be mistaken for clean results.
02 · Security Evidence
Security evidence
Antivirus Engines
1/ 93
detectionsSaved analysis from October 2, 2026 - stale
1 engine flagged this URL
Every saved adverse engine is listed below. The full provider matrix remains available for audit.
- Malicious
- 0
- Suspicious
- 1
- Total
- 93
| Engine | Finding |
|---|---|
| GridinsoftSuspicious | suspicious |
All 93 engine results
- Gridinsoft - Suspicious
- 0xSI_f33d - Unrated
- Abusix - Clean
- Acronis - Clean
- ADMINUSLabs - Clean
- AILabs (MONITORAPP) - Clean
- AlienVault - Clean
- alphaMountain.ai - Unrated
- AlphaSOC - Unrated
- Antiy-AVL - Clean
- ArcSight Threat Intelligence - Unrated
- AutoShun - Unrated
- Bfore.Ai PreCrime - Unrated
- BitDefender - Clean
- Bkav - Unrated
- BlockList - Clean
- Blueliv - Clean
- Certego - Clean
- ChainPatrol - Unrated
- Chong Lua Dao - Clean
- CINS Army - Clean
- CRDF - Clean
- Criminal IP - Unrated
- CSIS Security Group - Unrated
- CTX AI - Clean
- Cyan - Unrated
- Cyble - Clean
- CyRadar - Clean
- desenmascara.me - Clean
- DNS8 - Unrated
- Dr.Web - Clean
- EmergingThreats - Clean
- Emsisoft - Clean
- Ermes - Unrated
- ESET - Clean
- ESTsecurity - Clean
- Forcepoint ThreatSeeker - Unrated
- Fortinet - Clean
- Fortra - Unrated
- G-Data - Clean
- GCP Abuse Intelligence - Unrated
- Google Safe Browsing - Clean
- GreenSnow - Clean
- GreyNoise - Unrated
- Guardpot - Unrated
- Heimdal Security - Clean
- Hunt.io Intelligence - Unrated
- IPsum - Clean
- Juniper Networks - Clean
- K7AntiVirus - Unrated
- Kaspersky - Clean
- LevelBlue - Clean
- Lionic - Clean
- Lumu - Unrated
- Malwared - Clean
- MalwarePatrol - Clean
- MalwareURL - Unrated
- Mimecast - Unrated
- Netcraft - Unrated
- OpenPhish - Clean
- Orcapot - Unrated
- PhishFort - Unrated
- Phishing Database - Clean
- Phishtank - Clean
- PREBYTES - Clean
- PrecisionSec - Unrated
- Quick Heal - Clean
- Quttera - Clean
- Rising - Clean
- SafeToOpen - Unrated
- Sangfor - Clean
- Sansec eComscan - Unrated
- Scantitan - Clean
- SCUMWARE.org - Clean
- Seclookup - Clean
- Snort IP sample list - Unrated
- SOCRadar - Unrated
- Sophos - Clean
- StopForumSpam - Clean
- Sucuri SiteCheck - Clean
- Synthient - Unrated
- ThreatHive - Clean
- URLhaus - Clean
- URLQuery - Unrated
- Viettel Threat Intelligence - Clean
- VIPRE - Unrated
- ViriBack - Clean
- VX Vault - Clean
- Webroot - Clean
- Xcitium Verdict Cloud - Clean
- Yandex Safebrowsing - Clean
- ZeroCERT - Clean
- ZeroFox - Unrated
How security vendors categorise this site
- BitDefendermisc
- Googlehealthcare
Each vendor’s own label for the site, saved with the antivirus result. Labels are separate from the engine verdicts above and can disagree with each other.
Security Scans
Checked against the browser threat feeds available to this scan — no hit.
What we observed
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Visual context from the captured page
Neutralea Bioactive
What the captured page showed
1 observation- 01
Neutralea Bioactive
What the page says about itself
What the site says about itself, quoted from the pages we read. The site wrote these words; they are not our findings.
- Page title
Neutralea Bioactive | Natural Vegan Anti-Bad Breath
- Meta description
Herbal Supplement by Neutralea: naturally support fresher breath and all-day confidence.
Pages we read
- Main page/Read
- About page/pages/about-usRead
- Terms/pages/terms-conditions-of-saleRead
- Refund / returns policy/pages/return-refund-policyRead
- Shipping policy/policies/shipping-policyRead
- Contact page/pages/contactRead
03 · Investigation Story
Investigation story
What the site claims
Neutralea Bioactive | Natural Vegan Anti-Bad Breath
What we observed
Saved browser evidence recorded notification prompts.
What independent research found
3 external findings were saved and compared with the page evidence.
What remains unverified
1 of the 4 applicable core capabilities did not complete, so those gaps remain visible in the coverage ledger.
What kind of site and risk is this?
Threat category
Fake Shop & Commercial Deception
Service and business model
Supplement
Observed behavior
Evidence behind this classification
- 012 independent sources carry complaints or warnings about this site, including: "THIS IS A SCAM COMPANY! IT DOSENT WORK AND THEY DON'T RETURN THE MONEY!"
- 022 independent sources carry complaints or warnings about this site, including: "Not a legitimate company. Avoid at all costs. Product never turned up"
- 03Refund requests based on dissatisfaction require at least 20 days of use, must be made within 30 days of delivery, and are subject to justification and approval.
If this is a scam — what it means for you
What happens when a visitor shops here
A visitor can select the Natural Fresh Breath & Body Odor Control Supplement, priced at $46 on sale, and then use the site's order-tracking flow. Customer reports indicate that purchasers may face non-delivery, an incomplete promotional order, or difficulty getting money returned.
If this is a scam, how it works
The evidence-backed path
Each stage below is preserved from the grounded analysis and linked to saved evidence.
If dissatisfied, the site's stated process delays eligibility until at least 20 days of proper use, imposes a 30-day claim window after delivery, and requires justification rather than granting returns automatically.
Avoid ordering from Neutralea. If you have already paid and the order or refund is unresolved, preserve the advertisement, receipt, correspondence, and tracking records, then promptly ask your payment provider about dispute options.
Web research findings
Independent findings for neutralea.com, including public complaints, named review sources, registration records, and look-alike-domain evidence. A missing result is shown as unverified, never converted into a clean bill of health.
- Trustpilotopen
"THIS IS A SCAM COMPANY! IT DOSENT WORK AND THEY DON'T RETURN THE MONEY!"
- Gridinsoftopen
"Not a legitimate company. Avoid at all costs. Product never turned up"
- Trustpilotopen
"Thieves and very misleading advert, was told buy 1 get 1 free, after waiting for an eternity only 1 bottle arrived"
Reputation Sources
How this domain rates across independent threat-intelligence and blocklist providers.
04 · Domain & Infrastructure
Domain & infrastructure
The plumbing behind the site — who registered it, how it’s encrypted, where it’s hosted, and where it links out. A valid certificate or a calm server doesn’t mean the business is honest — scam sites pass these checks too. Use this to corroborate the verdict, not to overturn it.
Infrastructure map
How the saved page connected to the wider web.
- Domainneutralea.com
- Redirects toneutralea.com
- Hosted byShopify, Inc.
- Referencesfonts.shopifycdn.com · connect.facebook.net
Domain Timeline
- Jul 5, 2025Domain registered
First appeared in WHOIS records — 1.2 years old when this review was saved.
- Oct 12, 2026Saved security review — Rated High Risk
The completed checks from this saved scan are detailed above.
Contact Verification
Saved contact details can help identify the operator. Their presence supports traceability; it does not prove the business is trustworthy.
- No phone number listed on the captured page.
- No operator postal address visible on the captured page.
- Contact email on the site's own domain (hello@neutralea.com).
Domain & Encryption
Certificate issued for neutralea.com.
A shared content-delivery network address answers for many sites, so it is not the site's own server and says nothing about who runs it.
Analytics and ads
- Meta Pixel
- Google Tag Manager
Payment providers the page loads
- Shop Pay
Read from the first 20 outside domains the page loads and the shop platform it uses; the web server and platform rows are under Hosting & Technology. A payment script on the page does not prove the shop accepts that method at checkout, or that you are protected.
Redirect Chain
The site refused our redirect check, so the chain below is the one our page reader followed.
- 1301http://neutralea.com/
- 2200https://neutralea.com/
Server Reputation
Referenced Domains
Outbound domains this page links to or loads resources from. Each links to its own security scan.
05 · Evidence Ledger
Evidence ledger
- Antiviruspartial
- Browser threat feedcomplete
- Page contentcomplete
- Analysiscomplete
- Visual evidencecomplete
The conclusion is supported by the evidence saved with this report.
Technical threat
suspiciousMalware, phishing, credential theft and hostile infrastructure.
The rendered page requested browser-notification permission. · 1 antivirus result marked the URL as suspicious. This comes from a saved antivirus observation rather than a new submission, so treat the detection as real but confirm the timing.
Operator / customer risk
suspiciousComplaints, withdrawals, business conduct and commercial traps.
2 independent sources carry complaints or warnings about this site, including: "THIS IS A SCAM COMPANY! IT DOSENT WORK AND THEY DON'T RETURN THE MONEY!" · 2 independent sources carry complaints or warnings about this site, including: "Not a legitimate company. Avoid at all costs. Product never turned up"
Source coverage and freshness
Status shows whether usable evidence was saved; finding shows what that evidence observed.
| Source | Result | Completion | Finding | Freshness |
|---|---|---|---|---|
| Antivirus | 1 of 93 engines flagged | Limited | Adverse | stale fallback · analysed Oct 2, 2026 |
| Browser protection | No browser threat-list match | Completed | No adverse finding | this scan · Oct 12, 2026 |
| Page content | Page fetched · HTTP 200 | Completed | No adverse finding | this scan · Oct 12, 2026 |
| Visual evidence | 1 visible observation saved with the page capture | Completed | No adverse finding | this scan · Oct 12, 2026 |
| Independent research | 3 independent findings were saved | Completed | Adverse | this scan · Oct 12, 2026 |
- Antivirus
- Result1 of 93 engines flagged
- CompletionLimitedFindingAdverse
- Freshnessstale fallback · analysed Oct 2, 2026
- Browser protection
- ResultNo browser threat-list match
- CompletionCompletedFindingNo adverse finding
- Freshnessthis scan · Oct 12, 2026
- Page content
- ResultPage fetched · HTTP 200
- CompletionCompletedFindingNo adverse finding
- Freshnessthis scan · Oct 12, 2026
- Visual evidence
- Result1 visible observation saved with the page capture
- CompletionCompletedFindingNo adverse finding
- Freshnessthis scan · Oct 12, 2026
- Independent research
- Result3 independent findings were saved
- CompletionCompletedFindingAdverse
- Freshnessthis scan · Oct 12, 2026
07 · Safety FAQ
Safety FAQ
Common questions, answered directly from the scan data above — so the answers reflect the saved verdict and evidence in this report.
Is neutralea.com a scam or a legit online store?
Is neutralea.com safe to use?
What should I do if I already gave my details to neutralea.com?
Can I get my money back from neutralea.com?
I ordered from neutralea.com but nothing arrived — is it a fake shop?
How do I report neutralea.com?
Why does neutralea.com look legitimate if it's a scam?
Has neutralea.com been flagged by antivirus engines?
Is neutralea.com on any phishing or malware blacklists?
How old is the neutralea.com domain?
Does neutralea.com have a valid SSL certificate?
How often is the neutralea.com report updated?
08 · Final Verdict
Final verdict
High-risk supplement shop with delivery, promotion, and refund complaints
Neutralea sells a $46 breath and body-odor supplement. Independent customer reports describe an undelivered order, a buy-one-get-one offer that resulted in only one bottle, and money not being returned. The captured pages also lacked a visible postal address and phone number, making this a high-risk store despite a valid encrypted connection and no Safe Browsing warning.
09 · Community
Community
Are you the owner of neutralea.com?Verify and reply