Is theorientalherborist.com safe?
http://theorientalherborist.com/
Checked on
How we checked
Coverage: strong · 5 of 6 applicable core capabilities
- Antivirus (60 of 92 engines answered) · saved result: did not fully complete
- Google Safe Browsing: completed
- page reading: completed
- page capture: completed
- domain records: completed
- web research: completed
The Oriental Herborist takes orders and payment but multiple customers report goods never shipped and support never answered.
The Oriental Herborist is a Shopify-hosted online shop selling incense, plants and beauty products, with a contact email on its own domain and a postal address on the page. Its technical setup is unremarkable: a valid encrypted connection and no browser threat feed warning. The problem is on the customer side. Three independent external reports describe paying for orders that were never shipped, with no tracking, no replies to emails and refunds only via the bank, and one report explicitly calls the site a fraud. That pattern of taking payment without delivering, combined with the absence of any phone support, places the site in the High Risk band.
Loading saved screenshot
Preparing the saved page preview.
Where this site sits
- Dangerous1–20
- High Risk21–44
- Moderate Risk45–69
- Low Risk70–84
- Safe85–100
The score combines saved evidence strength and analysis quality. Coverage is reported separately.
Why 32/100
High Risk covers scores 21–44. 4 findings pulled the score down; 3 pushed it up.
What pulled the score down
- Moderate2 independent sources carry complaints or warnings about this site, including: "I ordered an beauty cream and status from past 10 days shows it’s getting ready to be shipped from OMAN,I paid through SHOP website as well.its a FRAUD…"
- Moderate2 independent sources carry complaints or warnings about this site, including: "They are scams stay away I ordered something and never received it neither did I receive a tracking. There email also is fake please be aware I will be…"
- Moderate2 antivirus results marked the URL as suspicious. This comes from a saved antivirus observation rather than a new submission, so treat the detection as real but confirm the timing.
- MinorThe captured page lists no phone number, matching complaints that there is no support line.
What pushed the score up
- SupportsThe site lists a contact email on its own domain and a postal address.
- SupportsThe saved TLS check found a valid encrypted connection.
- SupportsThe browser threat feed returned no threat warning for this URL.
No points per finding are stored for this report: our analysis weighed all findings together to set the score. Each finding shows its saved severity instead (Decisive, Strong, Moderate or Minor). Community reviews never change the Safety Score.
Lost money or shared details on theorientalherborist.com? Do this now
Act quickly: the first hours matter most for a chargeback.
- Call your bank or card issuer now
Ask them to dispute the charge or open a chargeback; the sooner you act, the better your odds. Card payments can often be reversed. Bank transfers and gift cards are harder, but report them to your bank too. Crypto payments usually cannot be reversed: report the wallet address and transaction ID to the exchange you sent from.
- Change any password you entered
If you entered a password on theorientalherborist.com, change it there and anywhere you reused it, and turn on two-factor authentication. Keep screenshots, order confirmations and messages as evidence.
- Report the site
Reports help get scam sites taken down faster and warn other people.
- Report the domain to its registrar
Tucows Domains Inc. takes abuse reports at domainabuse@tucows.com (+1.4165350123). Include the address and what happened.
- Ignore anyone offering to recover your money
"Recovery" services or agents who contact you, or ask for a fee up front, are almost always a second scam aimed at victims. Your bank's dispute process and the official reporting services never charge a fee in advance.
Full answers about refunds and reporting are in the Safety FAQ below.
01 · Investigation Brief
Investigation Brief
The Oriental Herborist is a Shopify-hosted online shop selling incense, plants and beauty products, with a contact email on its own domain and a postal address on the page. Its technical setup is unremarkable: a valid encrypted connection and no browser threat feed warning. The problem is on the customer side. Three independent external reports describe paying for orders that were never shipped, with no tracking, no replies to emails and refunds only via the bank, and one report explicitly calls the site a fraud. That pattern of taking payment without delivering, combined with the absence of any phone support, places the site in the High Risk band.
What customers say happened after they paid
One reviewer says they ordered a beauty cream, paid through the shop, and after ten days the status still showed the item getting ready to ship from Oman; they call it a fraud website, note there is no customer support number, and say they lost £50.
A second reviewer says they placed order #9069 on December 18, that it was never shipped, that they received no tracking or shipping confirmation, that the company did not respond to several emails, and that after more than a month they had to request a refund through their bank.
A third report states the site is a scam, that the person ordered something and never received it or any tracking, and that they will be reporting it to their bank.
Clean connection, unresolved operator behaviour
The saved checks show a valid encrypted connection and no browser threat feed threat warning, so there is no evidence of malware, phishing or a hijacked connection on this domain.
A saved antivirus observation recorded two engines marking the URL as suspicious; that result is stale and should be treated as a flag to confirm rather than a current verdict.
The captured page lists no phone number, which matches the reviewers' complaint that there is no support line to escalate a missing order to.
A polished storefront with a review count that does not match the complaints
The site presents itself as a normal Shopify store, with a cart, a shop link and a 'Powered by Shopify' footer, and it shows a 4.7/5 rating from 937 customer reviews.
It does provide a contact email on its own domain and a postal address on the page, which are legitimate-looking contact details, but they do not offset the external reports of non-delivery and unanswered messages.
Why the score is 32
2 independent sources carry complaints or warnings about this site, including: "I ordered an beauty cream and status from past 10 days shows it’s getting ready to be shipped from OMAN,I paid through SHOP website as well.its a FRAUD…". Coverage remains separate so missing sources cannot be mistaken for clean results.
02 · Security Evidence
Security evidence
Antivirus Engines
2/ 92
detectionsSaved analysis from October 2, 2026 - stale
2 engines flagged this URL
Every saved adverse engine is listed below. The full provider matrix remains available for audit.
- Malicious
- 0
- Suspicious
- 2
- Total
- 92
| Engine | Finding |
|---|---|
| GridinsoftSuspicious | suspicious |
| URLQuerySuspicious | suspicious |
All 92 engine results
- Gridinsoft - Suspicious
- URLQuery - Suspicious
- 0xSI_f33d - Unrated
- Abusix - Clean
- Acronis - Clean
- ADMINUSLabs - Clean
- AILabs (MONITORAPP) - Clean
- AlienVault - Clean
- alphaMountain.ai - Clean
- AlphaSOC - Unrated
- Antiy-AVL - Clean
- ArcSight Threat Intelligence - Unrated
- AutoShun - Unrated
- Bfore.Ai PreCrime - Unrated
- BitDefender - Clean
- Bkav - Unrated
- BlockList - Clean
- Blueliv - Clean
- Certego - Clean
- ChainPatrol - Unrated
- Chong Lua Dao - Clean
- CINS Army - Clean
- CRDF - Clean
- Criminal IP - Unrated
- CSIS Security Group - Unrated
- CTX AI - Clean
- Cyan - Unrated
- Cyble - Clean
- CyRadar - Clean
- desenmascara.me - Clean
- DNS8 - Unrated
- Dr.Web - Clean
- EmergingThreats - Clean
- Emsisoft - Clean
- Ermes - Unrated
- ESET - Clean
- ESTsecurity - Clean
- Forcepoint ThreatSeeker - Unrated
- Fortinet - Clean
- Fortra - Unrated
- G-Data - Clean
- GCP Abuse Intelligence - Unrated
- Google Safe Browsing - Clean
- GreenSnow - Clean
- GreyNoise - Unrated
- Guardpot - Unrated
- Heimdal Security - Clean
- Hunt.io Intelligence - Unrated
- IPsum - Clean
- Juniper Networks - Clean
- K7AntiVirus - Unrated
- Kaspersky - Clean
- LevelBlue - Clean
- Lionic - Clean
- Lumu - Unrated
- Malwared - Clean
- MalwarePatrol - Clean
- MalwareURL - Unrated
- Mimecast - Unrated
- Netcraft - Unrated
- OpenPhish - Clean
- PhishFort - Unrated
- Phishing Database - Clean
- Phishtank - Clean
- PREBYTES - Clean
- PrecisionSec - Unrated
- Quick Heal - Clean
- Quttera - Clean
- Rising - Clean
- SafeToOpen - Unrated
- Sangfor - Clean
- Sansec eComscan - Unrated
- Scantitan - Clean
- SCUMWARE.org - Clean
- Seclookup - Clean
- Snort IP sample list - Unrated
- SOCRadar - Unrated
- Sophos - Clean
- StopForumSpam - Clean
- Sucuri SiteCheck - Clean
- Synthient - Unrated
- ThreatHive - Clean
- URLhaus - Clean
- Viettel Threat Intelligence - Clean
- VIPRE - Unrated
- ViriBack - Clean
- VX Vault - Clean
- Webroot - Clean
- Xcitium Verdict Cloud - Clean
- Yandex Safebrowsing - Clean
- ZeroCERT - Clean
- ZeroFox - Unrated
How security vendors categorise this site
- alphaMountain.aiShopping
- Googleshopping
- Sophosonline shopping
Each vendor’s own label for the site, saved with the antivirus result. Labels are separate from the engine verdicts above and can disagree with each other.
Security Scans
Checked against the browser threat feeds available to this scan — no hit.
What we observed
Loading saved screenshot
Preparing the saved page preview.
Visual context from the captured page
L’herboristerie orientale en ligne 4.7/5 · 937 avis clients
What the captured page showed
2 observations- 01
L’herboristerie orientale en ligne
- 02
4.7/5 · 937 avis clients
What the page says about itself
What the site says about itself, quoted from the pages we read. The site wrote these words; they are not our findings.
- Page title
The Oriental Herbalist | Your online oriental herbalist | The Oriental Herborist
- Meta description
A wide variety of incense, plants, oriental beauty products and other natural and ancestral remedies in just a few days at your home. The Oriental Herborist
Pages we read
- Main page/en-usRead
- Terms/en-us/policies/terms-of-serviceRead
- Refund / returns policy/en-us/policies/refund-policyRead
- Shipping policy/en-us/policies/shipping-policyRead
- Contact page/en-us/pages/contactRead
03 · Investigation Story
Investigation story
What the site claims
The Oriental Herbalist | Your online oriental herbalist | The Oriental Herborist
What we observed
The page content was captured and checked alongside 60 antivirus results.
What independent research found
3 external findings were saved and compared with the page evidence.
What remains unverified
1 of the 6 applicable core capabilities did not complete, so those gaps remain visible in the coverage ledger.
What kind of site and risk is this?
Threat category
Fake Shop & Commercial Deception
Service and business model
Shop
Observed behavior
Evidence behind this classification
- 012 independent sources carry complaints or warnings about this site, including: "I ordered an beauty cream and status from past 10 days shows it’s getting ready to be shipped from OMAN,I paid through SHOP website as well.its a FRAUD…"
- 022 independent sources carry complaints or warnings about this site, including: "They are scams stay away I ordered something and never received it neither did I receive a tracking. There email also is fake please be aware I will be…"
- 03The captured page lists no phone number, matching complaints that there is no support line.
Web research findings
Independent findings for theorientalherborist.com, including public complaints, named review sources, registration records, and look-alike-domain evidence. A missing result is shown as unverified, never converted into a clean bill of health.
- Trustpilotopen
"I ordered an beauty cream and status from past 10 days shows it’s getting ready to be shipped from OMAN,I paid through SHOP website as well.its a FRAUD website.BE AWARE PEOPLE and there’s no customer support number.i lost 50£😭"
- Trustpilotopen
"I placed an order on December 18 (Order #9069). The order was never shipped and I received no tracking or shipping confirmation. Despite several emails, the company did not respond. After more than a month without delivery, I had to request a refund through my bank. BE CAREFUL"
- Gridinsoftopen
"They are scams stay away I ordered something and never received it neither did I receive a tracking. There email also is fake please be aware I will be reporting to my bank"
Reputation Sources
How this domain rates across independent threat-intelligence and blocklist providers.
04 · Domain & Infrastructure
Domain & infrastructure
The plumbing behind the site — who registered it, how it’s encrypted, where it’s hosted, and where it links out. A valid certificate or a calm server doesn’t mean the business is honest — scam sites pass these checks too. Use this to corroborate the verdict, not to overturn it.
Infrastructure map
How the saved page connected to the wider web.
- Domaintheorientalherborist.com
- Redirects totheorientalherborist.com
- Hosted byShopify, Inc.
- Referencesinstant.page · googletagmanager.com
Domain Timeline
- May 19, 2022Domain registered
First appeared in WHOIS records — 4 years old when this review was saved.
- Oct 26, 2026Saved security review — Rated High Risk
The completed checks from this saved scan are detailed above.
theorientalherborist.com is an established domain now carrying threat signals. An older domain that starts tripping security checks is a classic pattern for an asset that was sold, repurposed, or compromised — the age alone is not reassurance.
Contact Verification
Saved contact details can help identify the operator. Their presence supports traceability; it does not prove the business is trustworthy.
- No phone number listed on the captured page.
- Contact email on the site's own domain (info@theorientalherborist.com).
- Postal address visible on the page.
Domain & Encryption
Report this domain to its registrar: send the address and what happened to this contact.
Certificate issued for theorientalherborist.com.
A shared content-delivery network address answers for many sites, so it is not the site's own server and says nothing about who runs it.
Analytics and ads
- Google Tag Manager
Chat, reviews and email
- Judge.me reviews
Payment providers the page loads
None seen among the outside domains we saved.
Read from the first 20 outside domains the page loads and the shop platform it uses; the web server and platform rows are under Hosting & Technology. A payment script on the page does not prove the shop accepts that method at checkout, or that you are protected.
Redirect Chain
- 1301http://theorientalherborist.com/
- 2200https://theorientalherborist.com/
Server Reputation
Referenced Domains
Outbound domains this page links to or loads resources from. Each links to its own security scan.
05 · Evidence Ledger
Evidence ledger
- Antiviruspartial
- Browser threat feedcomplete
- Page contentcomplete
- Analysiscomplete
- Visual evidencecomplete
The conclusion is supported by the evidence saved with this report.
Technical threat
unknownMalware, phishing, credential theft and hostile infrastructure.
2 antivirus results marked the URL as suspicious. This comes from a saved antivirus observation rather than a new submission, so treat the detection as real but confirm the timing.
Operator / customer risk
suspiciousComplaints, withdrawals, business conduct and commercial traps.
2 independent sources carry complaints or warnings about this site, including: "I ordered an beauty cream and status from past 10 days shows it’s getting ready to be shipped from OMAN,I paid through SHOP website as well.its a FRAUD…" · 2 independent sources carry complaints or warnings about this site, including: "They are scams stay away I ordered something and never received it neither did I receive a tracking. There email also is fake please be aware I will be…"
Source coverage and freshness
Status shows whether usable evidence was saved; finding shows what that evidence observed.
| Source | Result | Completion | Finding | Freshness |
|---|---|---|---|---|
| Antivirus | 2 of 92 engines flagged | Limited | Adverse | stale fallback · analysed Oct 2, 2026 |
| Browser protection | No browser threat-list match | Completed | No adverse finding | this scan · Oct 26, 2026 |
| Page content | Page fetched · HTTP 200 | Completed | No adverse finding | this scan · Oct 26, 2026 |
| Visual evidence | 2 visible observations saved with the page capture | Completed | No adverse finding | this scan · Oct 26, 2026 |
| Independent research | 3 independent findings were saved | Completed | Adverse | this scan · Oct 26, 2026 |
- Antivirus
- Result2 of 92 engines flagged
- CompletionLimitedFindingAdverse
- Freshnessstale fallback · analysed Oct 2, 2026
- Browser protection
- ResultNo browser threat-list match
- CompletionCompletedFindingNo adverse finding
- Freshnessthis scan · Oct 26, 2026
- Page content
- ResultPage fetched · HTTP 200
- CompletionCompletedFindingNo adverse finding
- Freshnessthis scan · Oct 26, 2026
- Visual evidence
- Result2 visible observations saved with the page capture
- CompletionCompletedFindingNo adverse finding
- Freshnessthis scan · Oct 26, 2026
- Independent research
- Result3 independent findings were saved
- CompletionCompletedFindingAdverse
- Freshnessthis scan · Oct 26, 2026
07 · Safety FAQ
Safety FAQ
Common questions, answered directly from the scan data above — so the answers reflect the saved verdict and evidence in this report.
Is theorientalherborist.com a scam or a legit online store?
Is theorientalherborist.com safe to use?
What should I do if I already gave my details to theorientalherborist.com?
Can I get my money back from theorientalherborist.com?
I ordered from theorientalherborist.com but nothing arrived — is it a fake shop?
How do I report theorientalherborist.com?
Why does theorientalherborist.com look legitimate if it's a scam?
Has theorientalherborist.com been flagged by antivirus engines?
Is theorientalherborist.com on any phishing or malware blacklists?
How old is the theorientalherborist.com domain?
Does theorientalherborist.com have a valid SSL certificate?
How often is the theorientalherborist.com report updated?
08 · Final Verdict
Final verdict
The Oriental Herborist takes orders and payment but multiple customers report goods never shipped and support never answered.
The Oriental Herborist is a Shopify-hosted online shop selling incense, plants and beauty products, with a contact email on its own domain and a postal address on the page. Its technical setup is unremarkable: a valid encrypted connection and no browser threat feed warning. The problem is on the customer side. Three independent external reports describe paying for orders that were never shipped, with no tracking, no replies to emails and refunds only via the bank, and one report explicitly calls the site a fraud. That pattern of taking payment without delivering, combined with the absence of any phone support, places the site in the High Risk band.
09 · Community
Community
Are you the owner of theorientalherborist.com?Verify and reply